of TripAdvisor Travelers recommend this hotel
We chose Jumeirah Shanghai because of the top reviews and ranking as seen from tripadvisor, and that we have yet to stay at any establishments under this reputable luxury brand so thought it would worth a first try on this occasion regardless. Our experience, as it turned out, was a mixed-bag of some disappointments and just an expected adequacy of the hotel brand itself – and none of the wow-factors as perhaps other branded competitors at similar price point could have offered. Although some might find the lobby design exhilarating, we were just not sure about the dark ambience without any natural daylight and overtly whimsical “show space” with animated ceiling. It is more of a tacky theme park than a 5-star hotel. But as design is a purely subjective matter, we shall not be dwelling on this. We have booked the Grand Delux Suite and expected a more-than spacious accommodation – which it is and pleasant enough, occupying a corner at 16f with multiple views. From website photos we also have expected a round shaped free-standing bathtub with some movable partitions which would have some wow-factor – except it wasn’t there (maybe that’s a deceiving reference photo of an upgraded “club” suite rather) There were some obvious signs of wear and tear and the suite has begun to show its age, with many scuff marks at flooring and other furnishings. Shower corners also shows stains and uncleanliness. But as regular traveller to China we know only brand new hotel in its first year of operation could have achieved a perfectly furnished room without any defects found. Still, have expected slightly better maintained condition. As suite guests we were invited to use the executive lounge at 21f which is where the hotel recoup some credits. It definitely offers an understated and exclusive luxury and with service on par to match. Staffs at the lounge are well trained in the hospitality industry with attention to details, not to mention the high level of English standard as well. We ended up spending quite some time at the lounge and the food and beverage offered are also very impressive. Unfortunately on the new year day the lounge was closed, which means the following morning we had to take breakfast at the 1f All Day Dining and this is where we found ourselves in a sub-standard local Chinese 3-star hotel at best. It was chaotic, service was abysmal – forgiving the fact that staffs were very busy yet they still tried to be as courteous as they could. The breakfast food was not something one would expect from an upper class international hotel. With two young kids, the cafe staffs have struggled to find us a table that sits four – they could only give us a table for 2 with 2 highchairs by the side which was not something acceptable. Although we had requested an in-room dining to avoid the mess but that could not be entertained without extra charge. What a shame and overall the ADD breakfast this has been a huge let down of overall experience. The gym facilities are good but the pool is just boring. It is not somewhere you wanted to go and relax except if you are an athletic-holic then it’s fine. Also I realised there are some inward facing guestrooms with a view towards an internal lightwell and overlooking each other with a non-rectangular layout – personally I would suggest avoid them at all costs. Overall, we find Jumeirah just adequate ONLY if you choose to stay in a suite and with access to the executive lounge, but with that price there would be other choices too. I think that’s what “Stay Different” means. For the rest of this hotel, it really is not up to the 5-star rating as Jumeirah would have been proud of
"Stay for just one night Layover - Large rooms, good food"
This is a hotel with large bedrooms and suites, we stayed in 3 rooms all suites and they were massive compared with other Shanghai hotel rooms for similar price. The standard of the restaurant Shang-Hi is Michelin star so it is very good food in Shanghai style which we enjoyed a lot. Stay was very good and staff were friendly. I look forward to staying here again when the need arises. Note this hotel is right next to the large Exhibition Centre where they hold a lot of Expo's in Shanghai so very convenient to stay if you are going to one. Not many other amenities nearby, but you can jump on the MRT and head to Pudong directly on green line. Theres a good coffee shop and other restaurants behind in the same building too, so check them out.
Very, very comfortable and spacious rooms. Elegant and luxurious. Free wifi and bed was so comfy I slept on clouds. Bathroom is very relaxing ad well. Staff were nice, I went to the concierge to get a map and directions for points of interest attractions and the gentlemen didn't know English but he went and called someone from staff who knew. They gave me a map, hotel card with all directions in English for me and just in case I had to ask someone on the streets or for taxi, in Chinese as well. He was very helpful and called me a cab. Not too far from the Bun view and some gardens. The food was delicious and the lobby has a very elegant and welcoming atmosphere.
"Comfortable short stay"
We arrived at the hotel at 1am and we were told that our room was upgraded. It was 100% full and so we got a suite. It was great, but we were so tired and wanted to leave early in the morning, and so did not have enough time to enjoy the hotel. But the overall impression was great. There is a local dumpling store between the subway entrance and Familymart. The dumplings we bought to take away were so good! They brought an additional blanket for us despite the fact that they were busy. I asked two pairs of chopsticks to take to the room in the morning during the busy breakfast time, and the lady who helped me get the chopsticks with a nice smile. We were satisfied.
"상하이 최고의 호텔중 한곳, one of the best hotel in Shanghai,"
좋았던 점 good points 好处 룸이 넓고 전망이 좋았습니다. Room is big and has a fine prospect. 房间很宽而视野开阔 클럽라운지의 아침식사는 종류가 풍부하지는 않지만 맛은 뛰어났습니다. There are not many kinds of food at breakfast of club lounge but all of them are so delicious. 行政酒廊早餐种类不是很丰富可是都好吃. 청결도가 좋으며 침대도 편안하고, 방음도 훌륭하여 편안히 쉴 수 있었습니다. Room is clean and the bed is so comfortable, 很干净,床大舒服,隔音也非常好. 대부분의 직원들은 아주 친절 하였음. Most staffs are very kind. 大多数服务员的态度都好. 객실 내 냉장고에 무료로 음료와 간단한 간식을 제공하는 서비스도 인상적이었습니다. Some drinks & snack in fridge had been offer by free. 免费提供冰箱里的饮料和零食. 아쉬웠던 점 weak points 要改善的 비가 올 때 우산을 제공하는 입구에서 우산을 제공하는 직원의 태도는 강압적이었음. An employee lending umbrella at the entrance was not so kind. 下雨时在大门口提供借雨伞服务的态度比较差.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM