Hotel ben organizzato, reception impeccabile (molto disponibili! check out alle ore 12). Ben ristrutturato, colazione veramente ben fornita da soddisfare qualsiasi esigenza. Ci ritornerò sicuramente.Comment of B. Luigi , Italy the 2016-12-30
"Great value hotel in a convenient location"
What can you say about a hotel that exceeded every expectation. Check in and check out were excellent and quick and the staff were very efficient and helpful . Room was clean, comfortable and well appointed. If you can't find something at breakfast that meets your fancy then you are too picky. The hotel is not easy to get too because of the one way streets but it is in a good location just across the street from a subway station and on a tram line. You can get to all of the major sites in downtown very quickly from here. There is practically no parking in the area so you will need to park in the hotel's underground lot at E22 per day not much higher than on street parking if you can even find any. All in all an excellent choice for a hotel in central Prague.
"No vegan vegetarian options, staff confused about it, no refund given."
Great location, friendly staff, hotel very clean. Unfortunately there was no food available for vegetarians and vegans so we won't be coming back and we won't be recommending it to our friends. We paid for our breakfast and had to eat outside the hotel. Thankfully there is lots of vegan restaurants close to the hotel
Great location but disappointed when checked in with a friend for 2 nights for a comfirmed TWIN room to be told sorry we full so you get a double bed and a rollaway! And change rooms tomorrow'. Really.. Not happy about this.. why take bookings for a twin room if you don't have them.. Reception didn't care just said we put a rollaway in your room.. after first day here came back late and the towels were thrown on the rails not folded.. bed was half made.. Not a great experience.. breakfast was ordinary fruit salad was old, muffins stale not impressed... shame as it's a great location to the old town.
"Lacking in certain areas"
I am a jurys reward member and choose this hotel located on price and location. Check in was warm enough however the first room allocated can only be described as a dungeon on the third floor, so dark and dingy that looking around I couldn’t stay there for 4 nights. One call and we was moved. Next room brighter and better. Took a hour for the request of pillows to be brought to the room, when they finally arrived it was incorrect order. Room cleaners all fine and polite. Front desk staff ... efficient but mainly cold. Breakfast good and plenty of choice but always busy.... What really put me off this hotel is the lack of door staff or any kind of security. I was approached outside the hotel by a man I had seen on a number of occasions in previous days ( I assumed he was another person staying at the hotel) who ease dropped my conversation with my daughter about needing to exchange currency and then cornered me asking me to change my money with him and he would give me a much higher rate ( I already was aware of the street scam involving currency exchange ) so kindly, sort of, told him to go away. Second thing is there is smoking bin outside hotel and while standing there a man came up who was clearing homeless and started lifting the lid to find old cigarette to smoke. While he didn’t even look at me and my daughter it was uncomfortable and he was clearly covered in human poo which I assume was his own all over his shorts and down his legs. This made me feel unsafe in this area and even though reception-can clearly see put into this area as all large glassed front they didn’t offer any assistance on either of this interactions Rooms were nothing special Area was busy and there was a high number of street drinkers, beggar, homeless people and a general feel of not being safe ( I am a seasoned traveller with my daughter ) Wouldn’t return to this area EVER
Excellent location and base to discover Prague. Tram and metro station just outside the hotel, we used the trams as you get to see the city. Everything very reasonably priced. Pre book a taxi to and from the airport.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM