of TripAdvisor Travelers recommend this hotel
"Concierge Made this Stay"
First off the hotel was beautiful, the location was exactly what I wanted, but the service was impeccable, impeccable and flawless. They took the time to understand why we chose this hotel, what the occasion was, and welcomes us with open arms. To the team thank you, I have already had three friends book the hotel because of this!
This hotel is absolutely beautiful. My room was immaculate. Luckily for me I was upgraded to a suite with Central Park view which was breathtaking in the fall. The hotel itself is conveniently located, and I found an inexpensive parking garage around the corner. The subway is about a block or two away, but not a bad walk. There is no complimentary breakfast unless you are an executive member. I can tell you the breakfast for Executive key holders is fantastic. A wonderful display and variety of options. This hotel is my top choice for NYC.
It’s almost like we’ve been staying at a different hotel than some of the other reviewers here. I was hesitant to book this property because of negative reviews, but I’m so glad that I did. We still have 2 nights of our 7 night stay left, but I wanted to review immediately in case anybody is unsure whether to book after reading some negative reviews. Trust me... book now! STAFF: Sharlene at the front desk gave us such a warm welcome upon arrival. She thanked me for my loyalty (Marriott Gold), gave us a fantastic room upgrade and even treated my daughters as though they were a VIPs. As a business owner, I would love to have someone like Sharlene as a first point of contact for customers. She is courteous and professional... a perfect representation of the JW Marriott brand. Felix and Muhammad at the front desk have also been wonderful. Be sure to ask Felix about food recommendations in the city! Juned in the executive lounge is such an asset to the hotel. He has been so lovely and even treats my daughters to special desserts every night since we leave early for bedtime. We haven’t encountered anyone here who isn’t friendly and helpful. When staff heard that we were celebrating, we were treated to flowers and a beautiful handmade card signed by no fewer than 20 staff members. Service has been superb. We’ve witnessed some very rude behaviour towards staff members and I can only assume that those are the guests leaving negative reviews. Be kind and treat staff members well... they’re an exceptional group of people and I’m so happy to have met them. ROOM: Central Park suite with 1.5 bathrooms, 1 king bed and a pullout sofa. The view can’t be beat and the renovated room is lovely. Huge room with tons of storage space and great water pressure in the shower. Aromatherapy amenities smell amazing. EXECUTIVE LOUNGE: great selection of food and beverage. Breakfast is the same buffet as offered in restaurant. It’s almost the same every morning but more than anyone could ever need. Weekend was busy, but weekdays have been very quiet. Evening offerings are plentiful (pastas, seafood, etc) and we haven’t felt the need to go to a restaurant for dinner yet. BOTTOM LINE: Ignore negative reviews. Ask for a renovated room. Be kind.
"What a treat..."
The Essex House is one of the grand dames of Manhattan’s Gilded Age. Exquisitely updated, keeping the best of the old world and mixing in some 21st century treats. The hotel lobby and interior oozes class. We arrived around 4 pm on a Friday afternoon. Our room was not quite ready, so we went to grab a quick bite and adult beverages at Southgate. The bar/lounge/restaurant are the most modern part of the building. Very airy, open and inviting couches/chairs. Great drinks and snacks. While relaxing, we received a text saying our room was ready. As a lifetime platinum with Marriott, I tend to get treated pretty well. I never have expectations or make demands (like so many pushy people do). When we received our key, we were thrilled to get a high floor room (1804) facing Central Park. Muhammad set us up with access to the executive lounge also. So many of the older NYC hotels have small (by US standards) rooms. Our room was HUUUGE. The bathroom was modern. We like the Aromatherpy line of toiletries provided. USB charging is a nice add to any hotel these days. The executive lounge does get crowded around 9 am on the weekends, so keep that in mind. The lounge offers a very complete breakfast, that may cost you 50 bucks a person if you had to pay for it. Great staff here always willing to help with just about anything you may want or need. Give the Essex House a try. You will be glad you did.
"Mixed feelings and poor first impression! "
My wife and I are Marriott Platinum Elite, so one can say that we spend a decent amount of time - business and pleasure - on Marriott properties. For all the hype, the New York JW Marriott Essex House has been so far a rather mixed-feeling experience, a soft way not to call it a disappointment. We believe in the first impression - we are still here for the next 3 days - and the first impression was nothing to write home about! Checking in: we got at the hotel around 9:20 pm. By the time the check in process was done, it was 9:30 pm. Went straight to the Lounge! It was supposed to be open though 10 pm. Lo and behold, it was a no-man’s land. Nothing left, no drinks or food, not even hot water for a tee. Lounge: this is the first and only place that the lounge is closed on Fridays and Saturdays. For the manager who came with this idea, an IQ test should be administered ASAP! This is called weekend when people come to the hotel! Take the perk away and you will be loved to the end of life on earth! We went next day for breakfast! Other than probably 100 other people - not exaggerating - trying to elbow their way in and a very small place with tiny tables and not enough seats to accommodate half of the population at one given time, the breakfast offering was bland and unimpressive for a JW Marriott. Eggs, some very strange cheese blintzes and bacon! The breakfast of champions. I guess they did have some cold cuts and cheese but at 8:30 am was long gone. I asked one of the lounge waiters were do they have the cutlery and his answer was “really, it is in the other room”! Really, I didn’t know that. Room: small, but this is NY! However, after the first day here none of the glasses we used the first night were washed! Only one pair of sleepers (we have a reservation of 4, two adults and two kids in a room with two queen beds). The view from the room is unforgettable - one side I have lovely scaffoldings and the view of some decrepit building, the other side there is a constant high pitch hum from some - I guess - HVAC units and the lovely view of some old roofs! We are staying at the 16th floor and the only way to see the city is to use the google maps on your tablet! People: we knew that New Yorkers are not a friendly bunch but it seems that JW Marriott made an effort to hire the some disagreeable ones! Asked for the TV remote to be changed - no luck. Asked for directions, got very vague answers. Asked for a good place to eat with the kids within walking distance, got back a dissertation and not a single fact! Asked for a cab, got military orders where to stay and how many inches to move left and right. As I said, first impression! However, as the saying goes, first impressions are the most lasting!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM