of TripAdvisor Travelers recommend this hotel
We just finished a three night stay at this Central Park South hotel. How any property can have a third of its rooms under renovation and still hold it together is impressive. For us we return to this hotel over many other choices because of the front end service of their concierge staff. As of now they have three who are selected for the Clefs d'Or designation, the highest level in the world.. Kevin Oakes, head concierge is a remarkable man. He makes reservcations at Jean Georges or L'artusi or a window seat at The River Café when no one else can. And on indecently short notice. And when we're at those restaurants we are always given special recognition, special seating and welcome. The man has a gift of making restaurants find seating, and good seating. and the restaurants know it.. His attitude on every request is ''yes, I can do that'' then he figures out how.. Recently he sent a last minute text saying a guest had 2 tx sell to Hello Dolly that night if we wanted them. One just doesn't get that kind of personal service everywhere. The service we receive from this man is the nr. one reason we return to JWM Essex Housel now 3 times in the last 7-8 months. Good hotel made great by a good concierge staff.
"Great Hotel and Location"
I've spent a week with my husband at the JW Marriot Essex NY; and it was great. The rooms are comfortable, they have a good size -taking into account NY hoteles room sizes-, and the location is superb. It is located on Central Park South, walking distance from the 5th. Av., Madison Av., Times Square and Columbus Circle. The concierge lounge has excellent breakfasts, we really enjoyed them. I would stay here again without any doubt.
"Ok but not worth the reward points "
Great location. Room size is good. It's petty but the night table was dusty and one light bulb was out. No fridge space only the mini bar. I used points for a free room but I think it's way over priced if I were paying. If you are visiting NYC you probably aren't spending much time in your room. I'd spend less on a hotel and use it on eating out or other tourist stuff.
I really enjoyed my time here; from the moment I arrived I was made to feel welcome. The architecture and atmosphere are overwhelming yet you are embraced by a glowing sense of family. Truly a must see, must do, must stay and wow!
"Decent property with a great location on Central Park South"
The best attribute of this hotel is the location on Central Park South. If you have a room with a park view, it is amazing. If not, it is average. The hotel is undergoing renovations in summer of 2017, so make sure you get a renovated room, which are very clean, modern, and bright. However, the designer majorly goofed on the bathrooms because there is no toe kick so you will constantly bang your toes on the vanity. The concierge lounge has excellent food, but no ambience. It is a shame that Marriott did not capitalize on the amazing art deco style that this hotel has, because their renovation could be any average Marriott in Des Moines instead of an historic iconic property on Central Park.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM