of TripAdvisor Travelers recommend this hotel
"EXCEPTIONAL GUEST RELATIONS TEAM"
Being a Platinum Elite member of the Marriott for many years, I've stayed at many of your hotels world wide ,from Bozeman Montana to Bangkok and BY FAR the JW Bangkok was the very best! I like to recognize you Guest Relations manager Anja Phumdorkmai, she made me feel like everyday was a Holiday and her team was just as attentive. Anja made sure all was in order everyday, from helping me with reservations and even bringing refreshment to me while working in the business center ( she actually remembered what I liked and brought to me happily) What Service! The remaining team of Chef Cindy,Chef Kan,Nieha,Natty,Kao, were absolutely the BEST! And in the background was the Executive Floor Manager Patsavee Thavornsin insuring her team delivered the best service, it was truly a pleasure meeting her and the entire team. Please give my sincere thanks and gratitude to all. G.Terrance Dominique Platinum Elite 193918224
"Watch the CAB scam"
The JWM is THE place to stay whenever you travel through Bangkok. Ive stayed here multiple times and am always impressed with how beautiful this hotel is and how warm and friendly the staff are. TO MGMT: The only issue was with check in. I needed help breaking the langiage barrier with a corrupt taxi driver who didnt turn on the meter after being asked twice. He tried charging an outrageous amount that i wouldnt/couldnt pay as i only had USD and plastic. The hotel couldnt exchange USD to THB and the lobby ATM charged a 200 THB fee ($6.40 USD) to withdraw funds. I refused to pay the cab fare without a receipt and took a pic of the taxi ID card. The driver left and I got a free ride from the airport. I would like to see an ATM in the lobby with a reasonable service fee, change funds with reception, or add the taxi charge to my hotel bill.
"Service with a happy smile away from home"
I was just in JW Marriott , Bangkok at Soi 2, Sukhumvit RD last week. I keep coming to this hotel only because of one reason , and that is GREAT service from the Executive Lounge staff. The Manager Anja, staffs Kao , BeBe and the rest make it a great stay. Their service is outstanding and perform it with a great smile. The little things all of them do make my live easier and comfortable. Kudos to all of you and keep it up.
"Excellent JW Property "
Well I stayed at this property on May 20th for 2 nights - Stayed with my wife and a kid . Requested for an early check in at 8 AM and was told that if room is available it will be done and fortunately when we reached at hotel our room was ready . Check in was super quick and as a Platinum Elite Member our room was upgraded to Suite . They serve amazing breakfast at Marriott Cafe with huge variety of international and Thai food . Hotel staff was friendly and very helpful . I booked a different hotel for my return trip but changed my booking for JW again - Definitely 5 stars .
"Beautiful decorated hotel among crowded area"
The weather was very humid when we stayed at this hotel, so it was difficult not to sweat. The location area were very busy. And due to the traffic it took us sometime to get there from the airport. But entering the hotel gave calmness. The.decoration using lots of flowers and green leaves really give natural calming environment. They dimmed the lights so maybe that also help the cozyness of the environment. The pool area also give a foresty environment, not big but it is enough space.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM