of TripAdvisor Travelers recommend this hotel
"Great hotel, moderate staff"
This is a spectacular hotel in a great setting on the outskirts of Orlando. It has a real quality feel and the common areas, rooms and facilities are all top notch. Waiting staff at the lobby bar and around the hotel pool were moderate at best however which is a shame as the hotel excels in all other aspects. A nice quality retreat from the hustle and bustle of Orlando and Disney
"Before hurricane Irma"
We were happy to get a room before our last minute flight. The hotel is fine, not fantastic. My bed was very comfortable because it had a pillow mattress but my husband didn't have one on his bed and he had a terrible nights sleep.
Flew in for a four-day conference. They did a five-star job. Food accommodations courteous staff immaculately clean location. I generally don't like Florida but this JW is first-rate accommodations. I recommend this for an event and the accommodations. Multiple restaurants inside. JR at the pizza restaurant downstairs super super amazing customer service. Brother you're the highlight of the trip. Thanks again.
"The Ultimate in JW Family conveniences-Orlando Grande Lakes"
I have reviewed this hotel in past, but felt the need to do another write-up. There have been an assortment of renovations; all of which are great add-ons. The property is super spotless. The pools are the best, especially the famous Lazy River. It does not get any better for kids. The Fitness Center is the best in Central Florida. The staff is always attentive and knowledgeable. Nicole at Front Desk is a legend who is always most welcoming and helpful. Server Eduardo at poolside Quench is courteous and helpful with our children. In Citreon Manager Octavio sets an incredible positive tone. Seems like he can be in four places at one time. Joy is also a gem as an afternoon assistant; always helpful with a smile. Servers Karima and Denise set an very high standard. They make you feel like family. Omelet Chef Juniel is magnificent and no matter how busy is also engaging and helpful
"Excellent Property and Staff"
The quality and maintenance of this property is outstanding. Excellent service and staff. Highly recommend. The only small change I'd make is having another restaurant open for lunch. Otherwise, 100%.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM