of TripAdvisor Travelers recommend this hotel
"Great hotel for city visit."
We visited for family vacation. Hotel is clean and well decorated. Personel very corteous and professional. Have a very good location close to downtown attractions and train station. If more than two days in Frankfurt you can visit Mainz and Wuzburg by train. Visit restaurant Bacco very good. Be prepare to deal with german people they don't like tourists.
Stayed here for a conference. The hotel is very pricey and for that price it doesn't match the quality of the room. The room is quite small for the price you pay. However it is very clean and they do a good job keeping it clean everyday. They also have a restaurant downstairs and food is ok. Room also has a mini-fridge and do give you a bottle of water everyday. There's also construction around the area...and that construction was my view from the 1st floor. The hotel is centrally located. Walking distance to the river. Not much around the area though.
"Blend of old & contemporary worlds, convenient location"
This hotel has 2 wings, a more contemporary wing and an older wing. We stayed in the older wing, and the room felt like old world charm with contemporary upgrades. The hotel is only a minute's walk away from the city's main train station and other public transportation stops. It is also a few blocks away from the river Main if you want to take a nice walk. Most of the hotel staff were professional, friendly, and helpful, but it seemed like a few were not as knowledgeable about the area (one person could not locate the hotel on a map) or even the hotel itself (perhaps they were recent hires').
"Very good surprise!"
The hotel is almost located opposite the main station so you can easily walk there from the station. As mentioned several times before, these areas near the stations in Europe are not always the nicest and most glamourous places but it's not dangerous or seedy. It's animated yes, colourful let's call it. With lots Oriental, Asian, Middle-Eastern restaurants supermarkets and restaurants/eateries. You won't run out of options. I really don't see this area as dangerous or "to be avoided if with kids".... then again we all have different perceptions of things. The hotel is split in two sides. One side is in the more historical building with a red facade and then to its right, you have a more modern grey part. Check the pictures to get an idea. From reading the different reviews, I suspect the rooms in the older building might be smaller' Arrived at around 2PM, I made a note in my reservation to say that I would arrive a bit earlier than normal check-in time. The room was ready and I was upgraded from a Superior Room to an Executive Room in the new wing (as SPG Gold). There's a concierge/porter who greets you as you walk in and then you're taken care of by the lovely front desk staff. It was painless, quick and easy. And yes, there is music playing as in most LM properties and the brand scent is very present. Might be a bit too aggressive for some. Requested for a 3PM check-out, no issue there (checked-out on a Saturday). As said earlier, I did get upgraded into an Executive Room in the new wing. The rate paid for the initial room was quite cheap, EUR 109 including breakfast for 2. My room was on the top floor, 8th floor, right next to the elevators. It was a big room with a sitting area separated from the sleeping area by a flat screen TV mounted on a stand that you can rotate so you can watch TV from the sofa or the bed. There's a desk with a few plugs available and sufficient plugs as well on each side of the bed. The room looked like it was renovated recently. General look and feel was good, airy and bright with windows running all along the entire room. Good point is that you can open the windows (safety issues here with kids though, even if the windows are quite high up). You can see on the floor plan that some rooms are tiny.... (854, 852 or 864 for example). Probably the Superior Rooms (lowest cat)' The view from the room is quite open, on the little square and some of Frankfurt's skyline. The bathroom looks old though, compared to the rest of the room... .Or it's just the colour and the choice of materials. Anyway, nothing to really talk or rave about here haha. As my rate included breakfast, I headed there the next morning. The area is quite big but in an odd shape. Makes it difficult for the waiters to have a good overall view of the entire dining/breakfast area.... Good selection of hot and cold food, nothing crazy. Coffees and teas are self-service from the machine. It was empty when I had my breakfast. Anyway, good hotel, too bad I didn't get to experience the basic room (I rarely book higher cat rooms, always hoping for upgrades haha). But next time, i want to try the Roomers (Design Hotel) as I've heard a lot about it from some local people. Rates are very decent, they go down to EUR 85-90 a night. I stayed at the Holiday Inn Express not far from there and paid EUR 100 that same weekend.... no hesitation there, except I was on an IHG mattress run mission.
"not happy for a 5 star"
air condition didn't work from our first day, water dropping all over the room, hotel staff unable to solve situation until departure. Room noisy from outside as well from other rooms. Breakfast decent, nice food, but little minimalistic comparing to offerings in Asia 5 star hotels, similar to in Holiday Inn express which is a 3 star. We received a complimentary Breakfast for the air con issue, but if we wouldn't point it out the third time nothing would happen, unfortunately air con wasn't solved. Front office did great at arrival and departure same as concierge. Thanks, but next time I will avoid brand, at least in Europe.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM