of TripAdvisor Travelers recommend this hotel
One of the best location to stay in London. Close to museums, shows, shops, transit, you name it. Some of the rooms are recently remodeled and looks great. But you should ask and verify if your reservation will be in newly remodeled room or not' Make early reservation, this hotel fill-out fast especially on weekends. The SPG lounge is a good amenity. But my favorite is the indoor pool & Gym, and the breakfast on the second floor :)
"Terrible is an understatement"
It was a disaster from day one at check in. Basically the staff has no clue what is happening. They kept insisting that i dont have a reservation and if i had not pulled out my confirmation email i would have had a huge problem. When i gave my SPG number he still insisted that i dont have a reservation! i dont understand this at all. Then when he pulled it up with my reservation his explanation was that there were 2 bookings with similar names! Can the similar names have the same SPG number' Then the icing on the cake is that i got calls for 2 days in a row in my room saying that i am not an SPG member hence cannot get this and that!!! Unbelievable!! The room was fairly large and nice but you dont rate a property only on its looks but also its staff. And it is here that the property falls flat on its face. We had to ask for restroom amenities every day as they failed to keep adequate quantities. We had a suite as we are a family of three and expected towels etc to be adequately stocked. If we have to ask for towels and body wash each and every day its just a bit much. they took the cake and bakery with the next disaster! We needed packing tape to seal a bottle and hence asked at the front desk. the clerk looked at us like we were from mars and stated that they dont carry any such thing. On asking further she asked us to go to the kitchen and find out if they had it as it was a kitchen item! Tape in a kitchen'' Then she said that you need to go to your room and call from there and ask for it as the front desk doesnt carry it. so we went up and called and were then asked to come down to the concierge desk to pick it up! the concierge desk was adjacent to the front desk! this seems worse than government bureaucracy. This is not an acceptable level of service from any hotel let alone an SPG property. Basically they make you feel like you an hindrance and couldnt care less about your comforts or requirements. I would never go back to this property though the location is great. There are other hotels in the vicinity and i would rather spend my money there.
"Average stay with average rooms at an opulent hotel wifh a great location"
I am a gold SPG and nevertheless experienced big objective issues which resulted in two moves which took started at 1:30 pm and ended at 6:30 pm . Luckily , a fantastic front desk supervisor Brenda Wanijuku went beyond and above .. Checked rooms , made calls , and " placated " us . The hotel was indeed full . Throughout this ordeal , the esteemed hotel Mgr or Asst Mgr did not bother to call us , acknowledge , show empathy , or make a gesture - God forbid . The average to poor rooms, and Mgmt disdain would not have happened at the savoy it the JW ,, where I have stayed before .
"Superbly located... we were very well taken care of..."
We were upgraded to a large suite for the five days we were there. The hotel is superbly located and the breakfast buffet (which was free for platinum SPG) is great. The rooms were comfortably large and convenient. So only positives. I would only make one comment - London was obviously having a heat wave when we were there - but I do think the hotel will have to invest in an airconditioning system. It can get quite warm in the nights - even with the aircon.
"Perfect Location, very efficient"
Had to stay in London for 1 nights and had to choose a hotel in the Piccadilly area. Most probably made the best choice. Room was perfect. Only drawback was the delay on check as my room was not ready until 15:00. Not to much hassle as timing was perfect for some lunch. Would definitely recommend in stay is needed in city centre.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM