of TripAdvisor Travelers recommend this hotel
"By far the best Hotel in LA"
We stayed there for one week and were surprised how great this hotel really is. The junior suite is huge, the bed is one of the most comfortable beds I've ever slept in. The bathroom is big, it has two sinks (which shouldn't be taken for granted) and there's a TV screen built in the mirror which is a nice extra to have. The quality of the food is really high and available 24h a day. The staff is the nicest I've ever experienced in a hotel. They were so kind and helpful and willing to make our stay as comfortable as possible. They really make you feel at home here! This hotel is definitely not cheap but SO worth the money. The only negative aspect is that the parking costs additionally 49 USD per night for guests which is unreasonably high. But unfortunately that's the same at all hotels in the area :-/ The pool area is so nice, clean and quite.
"Not worth it pretentious overpriced "
We stayed here many years ago and loved it but now - not so much. NOT a great experience at all. The front desk actually fight with us for a good 20 or 30 minutes about our fine hotels and resorts American Express century and amenities it was obnoxious and embarrassing to have an argument over the things that were included in black-and-white. They didn't even want to give us the upgrade that we confirmed and was clearly available without making it a whole issue. The meals were absurdly expensive and not so good. We won't return anytime soon.
"Nice stay at Viceroy but nothing more"
The hotel was nice but not excellent. I had to change the room and pay for an upgrade just to get a quitter room not overlooking the main road. For the price I wouldn't recommend it. The location is perfect. Staff are friendly. The pool area is very classic nothing fancy. Ending up paying a lot more than expected
"Best Service Ever Received"
This was a pleasant surprise. Great room and location and every person in the hotel went way out of their way to make sure we had everything we needed at all times. We booked this through Amex FHP and were happy with all the additional amenities.
"Luxury and privacy a short walk from Rodeo Drive"
The Viceroy L'Ermitage is a sophisticated oasis in Beverly Hills. Nestled on a residential street, you can enjoy the views from the rooftop pool or a quiet meal in the onsite restaurant. The shopping and people watching of Rodeo Drive is only a pleasant 10 minute walk away. The staff is well trained, polite and efficient. The rooms are spacious and well equipped. The beds are excellent. Most (all ') rooms have a private balcony. From ours we could see the Hollywood sign in the distance. Drivers are available as a complimentary service to hotel guests for locations within a 2 mile radius of the hotel. I highly recommend this hotel for its location, amenities and customer service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM