"excellent business stay"
All great, but the breakfast could be better. Eggs can take up to 15 minutes, as well as waffles. The breads were not good, and the bread cheese was served on the table. They did not have variety of teas.
Check in was ok, no wainting on line. They offered a wellcome drink. The rooms are quite good, very clean. Although there are pictures of L'Occitane productus as amenities in the bathroom there wasn't any. They said they are not working with them a long time. Should change the pictures of the hotel then. The pool is too small, not worth it. Need repairs Breakfast was ok. The best thing is the location. A few steps from Avenida Paulista, Masp, Japan House and public transportation. Fast internet
This small and discrete boutique hotel in São Paulo was a real good surprise for us. Rooms are very comfortable and the whole place makes you feel like you are privileged to be there. We did not try the pool or the spa, but the restaurant is excellent, with delicate, tasty food. Breakfast is also good. A very positive note also for the staff, always efficient and friendly. The location couldn't be better: near Avenida Paulista. We will certainly be back.
We arrived in São Paulo at 5am and so arrived at the hotel much earlier than check in time. We weren't too bothered about going to the room (although it wasn't ready anyway, due to our early arrival, but we didn't expect otherwise), so the hotel stored our luggage whilst we had coffee in the breakfast room (which they didn't charge us for!). When the city started to come alive, we went out to investigate. The hotel has a great location just off the Avenue Paulista. On returning to the hotel later in the day, the hotel gave us a welcome drink, which they hadn't given us when we arrived, as it was breakfast time! The room was very comfortable and clean. We did use the indoor pool, which was small, but enough for our 8 year old daughter to mess around in. The reception staff were very helpful and friendly, as were the staff in the bar and at breakfast. Overall we had a very pleasant stay here.
"Not what I was expecting"
I booked this hotel because of the good reviews on tripadvisor and because I wanted a place with a pool where I could spend a relaxing day before attending a conference in Sao Paulo. The facilities are ok, but the experience was everything but relaxing: I got to the hotel at 9am after a long overnight flight from Europe and the receptionist (and her manager) said I had to pay around 80€ (extra half day tariff) if I wanted to check in before 3pm. Otherwise I would have to wait 6 hours before I could get to my room (even though they did have rooms available and even though I had already paid +200€/ night!). I travel a lot and it is the first time I hear such a thing, specially from a hotel which isn't cheap to start with! I went for a swim in the afternoon, but could not use the pool as they were doing something to it and the receptionist said it would be closed so 'come tomorrow'. At night, they had an event going on in the hotel and the music was very loud until late, so I could not get a proper rest either.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM