A 6-minute walk from the MUSA underwater art museum, this all-inclusive, adults-only resort is also 4.2 km from the Museo Maya de Cancún archaeological museum.
This is a high quality hotel! Few points are: waiters seeking tips and impairing service in the absence (it is a all inclusive hotel, people are not always with money); infra could have more covered areas for rainy days; and the price that is expensive, although owing due all things offered. I totally recommend it for everyone looking for a remarkable experience in cancun!Comment of V. Breno , Brazil the 2016-12-26
Amazing!!!Comment of K. Guy , Israel the 2016-09-07
since the first moment i could feel the great service in this hotel all the emplyees were so kind and nice, always smiling the room was very clean, towels also clean, felt like new ans good quality.Comment of M. Yael , Israel the 2016-08-12
All the staff was excellent to us!Comment of F. Anthony , United States the 2016-08-10
A beautiful hotel staffed by the most hospitable people. Amazing food, drinks, and luxury. We will definitely come back.Comment of D. Tam , United States the 2016-05-10
Everything was great. Staff was outstanding. Food delicious.Comment of S. Susan , United States the 2015-08-01
The hotel, food and service were outstanding. First time for me to book all-inclusive/ adults only resort and I loved it. Particularly the different restaurants with their food choices and quality/freshness/innovation of meals impressed me. I gave sound insulation an "average" - our room was next to elevator and we could hear everyone coming and going, but that was the only negative thing. Also, the hotel put together a special party for the FIFA Soccer end game which was outstanding.Comment of M. Christiane , United States the 2014-06-25
"Perfect all-inclusive resort experience"
My wife and I really enjoyed our stay there. Pros: Outstanding service, great all-inclusive package, excellent beach view, and a very nice location. Also a great place for adults who like to relax. Great restaurants, especially the Hidden Garden and M&B - loved their creativity and decorations of the dishes, made our dining experience memorable. Cons: Can't really think of any. May be expand their lounge "Egos" to include a small dance section to make the lounge even more exciting.
My husband and I traveled here over the Halloween holiday and we found the entire experience wonderful! The location was amazing and within walking distance to local shopping (if you chose to leave the resort). The food was great with enough options to keep us intrigued, the Italian restaurant was fabulous as was the MB, their beef brisket was killer! Most of the bars were low key which gave you an opportunity to talk with the staff, who were so kind and helpful! Shout out to Fernando who always served up a smile with every drink he served! Love this place and would absolutely go back!!!
"Good hotel but depends on what you want to drink and eat..."
This is my 10 trip to Cancun, I have visited several hotels in this city, some of them like Hilton, Hyatt Cancun Caribe, Regency or Le Meridien do not exist anymore , and after Reading reviews of live aqua.. I had many expectations... Hotel nice and in good conditions after all. Service and atention is very very good, people trying to make their best at all times. Its True, some parts of the hotel really smell bad... They had to change me.. My original room in first floor really smelled very bad. My new room was the 5047 nice room with good view and balcony. Spa nice and profesional, not cheap. Food and Drinks..... So so... Drinks and food are not 5 star hotel.. sorry... Maybe if you like to drink beer and eat hamburgers with french fries and guacamole with totopos.... its good good for you..... but not for me.. So, I do not know if next time I repeat Live aqua.....
Chose this resort after reading the reviews, particularly the ones about the food as this is an integral part of our holiday experience. Having stayed in Mexican resorts before I had very high hopes for this, but, wow, so disappointing. The food in virtually all the restaurants was at best mediocre and sometimes inedible due to being cold, under/over cooked or plain nasty. Had one reasonable meal in MB, but when we ordered lobster the next evening at a hefty supplement, it was cold, over cooked, dry and tasteless, breakfast was reasonable but bacon wasn't available unless asked for at the egg station. The only time I asked for it, by the time I got back to my table it was completely cold, not lukewarm, cold. Smoothies were good, but mostly utilised tinned fruit, defeating the object maybe' Alcohol''' Was there any present in cocktails and mixed drinks' Not really and after complaining to the duty manager, he didn't even get back to us. Waiting staff at the pool weren't really interested unless they got a tip with every order, often they "forgot" our order, once we waited for 50 mins for a pizza, despite watching others get their order within 15 minutes. Room was a little dated and tatty, bed comfortable, bathroom well appointed. The TV cacophony that leeched through what was an optional interconnecting door was unreal, like having a real live mariachi band in your room at 1am!! Our first room was directly above the air conditioning outlets and the roar was unbelievable, had to be moved straight away, couldn't really understand who would put up with that noise 24hr a day' We traded that for a sea view but with a compulsory mariachi band'!'! Staff mainly helpful and friendly, one lad put himself out to find my travel pillow for me on the day we checked out. Waiting staff ranged from "you didn't tip last time so you don't exist" to completely manic, booming out "excellente!" At every order, almost weeping that I had chosen the flank steak. Wouldn't come again, at £400 a night, very poor value. Next time B&B for us and choose from the many excellent restaurants in the area for dinner.
"No rather place to be!"
I stayed during a long weekend. I received (without asking for) an upgrade to a suite with balcony and access to the Aqua Club (for the same price). The view from the room is insanely beautiful! The staff there is amazing: Mayra and a guy which is expert in spirits. Service is good but could be faster the pool and beach. All the staff are very kind and servicial. The food is great. Unfortunately I didn’t stay enough time to visit all the restaurants. The location is great! Please keep improving and putting Mexican brand hotels high!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM