A 6-minute walk from the MUSA underwater art museum, this all-inclusive, adults-only resort is also 4.2 km from the Museo Maya de Cancún archaeological museum.
This is a high quality hotel! Few points are: waiters seeking tips and impairing service in the absence (it is a all inclusive hotel, people are not always with money); infra could have more covered areas for rainy days; and the price that is expensive, although owing due all things offered. I totally recommend it for everyone looking for a remarkable experience in cancun!Comment of V. Breno , Brazil the 2016-12-26
Amazing!!!Comment of K. Guy , Israel the 2016-09-07
since the first moment i could feel the great service in this hotel all the emplyees were so kind and nice, always smiling the room was very clean, towels also clean, felt like new ans good quality.Comment of M. Yael , Israel the 2016-08-12
All the staff was excellent to us!Comment of F. Anthony , United States the 2016-08-10
A beautiful hotel staffed by the most hospitable people. Amazing food, drinks, and luxury. We will definitely come back.Comment of D. Tam , United States the 2016-05-10
Everything was great. Staff was outstanding. Food delicious.Comment of S. Susan , United States the 2015-08-01
The hotel, food and service were outstanding. First time for me to book all-inclusive/ adults only resort and I loved it. Particularly the different restaurants with their food choices and quality/freshness/innovation of meals impressed me. I gave sound insulation an "average" - our room was next to elevator and we could hear everyone coming and going, but that was the only negative thing. Also, the hotel put together a special party for the FIFA Soccer end game which was outstanding.Comment of M. Christiane , United States the 2014-06-25
"Another Amazing Vacation!"
We have been going to Cancun every year for 28 years and have stayed at many resorts. When we found Live Aqua that was it. We no longer even look at other resorts. This has been our 7th time to Live Aqua. It is absolutely the Best Resort in Cancun. The staff is top notch always trying to please the guests. The food is excellent with a viriety of different options to choose from. The rooms and the grounds are kept so clean. The pools are beautiful and the beach is gorgeous. The resort is located in a perfect spot for shopping. I would find it very difficult to find something to improve on as all our needs are met.
We had a great experience with all the amenities! Our nightlife was amazing thanks to the crew im Egos Bar in the lobby: José, Tomás and Wilberto! La pasamos padre con esos vatos todos los días!!! Regresamos pronto weys!!!
"1st time at Live Aqua"
This resort is worth it!! This was our first time at this resort, and we have stayed at several all-inclusives in Mexico. This would have to be ranked definitely near the top. The staff, the facility, the restaurants, the pool, the beach, were all magnificent. Barbara at the check in was very friendly and made checking in easy, even offering upgrades. We chose not to take them but they were all beautiful options. We would like to mention Valerie. She was extremely helpful when we had special requests prior to our visit. We were in touch via email and she helped with our room selection. Daniel the bell boy assisted us with our luggage upon arrival and took us to our beautiful room and explained the various features of the room. Once again, very helpful and friendly. We opted out of the ocean front terrace, selecting an ocean front room. We chose that one because of the view of the ocean. The room was smaller and with a smaller balcony but we could see the ocean clearly. The terrace room had a slight obstruction on the balcony because of a longer terrace with a hedge around the railing. But that room would be great for more room on the terrace. The room was clean, smelled good, just the right size for us. The housekeeping was fantastic. We did not get her name, but she did an excellent job. We took advantage of room service a few times. It was always quick and prompt and the food was excellent. We did not make it to all of the restaurants, but the ones we did, the food was very good. The service was very good as well. Our main enjoyment was the pool and beach bar areas and Ego's where the bartenders took exceptional care of us. I am sure I have missed some names, but the ones I remember are Jose in Ego's, Eli at pool and beach bar, Pita, Alexis, Aaron, Aaron, Luis at the pool bar. They were all awesome!!! There is no way we could list every person we encountered, but the staff is exceptional, friendly and ensures your stay is worth the money. This resort is more of a relaxing resort instead of the party night life, which is what we needed. The beach was perfect! no rocks or seaweed, beautiful sand. They had plenty of loungers at both the beach and the pool. This hotel is in the hotel zone. It is right in the middle of a shopping etc. We were never bothered about a time share as mentioned in other reviews we had read. In closing we would like to compliment the general manager of this facility on the performance of his staff and we would definitely return!!!!
"Creating the Live in Live Aqua"
We knew the resort was more laid back before going but made friends with lots of people over the 4 days. There were 6 of us, 3 couples, and most guests and staff enjoyed our liveliness and had a great time with us (I say most b/c 2 ladies did not appreciate happy friendly out-going attitudes). A few couples we met didn't realize there was a beach/swing bar or swim-up bar, so we introduced them to it (we certainly kept Eli busy!) The food was very good and as everyone recommended in other reviews, the Habanero soup at MB was Awesome. We had a few picky eaters in the group but everyone found something they liked out of one of the courses at each place. All restaurants made our (3 girls) 50th bday special with singing and nice desserts. The entertainment was good also - don't expect big production shows with costumes and feathers - but they had acrobats in pool 1 day, 3 ladies "Supremes" singing/dancing right in the shallow end of pool, good bands/music in evening and bonus...we hit the Mexican Independence day celebrations. Other than a security incident which was handled poorly, the staff was wonderful. Shout out to Eli, Manuel, Pita, Luis, John and many others for making our trip memorable. I was close to rating this excellent, but as mentioned before having to communicate to the security person by typing into a phone and then after a few minutes having to read on his ph "sorry for the inconvenience" because he could not speak it was quite disappointing. The resort is beautiful, drinks are plentiful, pools are great, beach is clean (no problem with getting chairs at pool or beach but maybe going in Sept/hurricane season makes a diff). Even having garden/tropical view rooms, we had a partial view of the ocean. I did a lot of researching and read lots of reviews before picking this resort b/c our group does not travel out of the country much so was really hoping I'd made a good choice and after staying would recommend LA to anyone considering it.
"Best vacation I've ever had."
Live Aqua's attention to customer service was impeccable. We will be returning to Cancun and will stay at Live Aqua every time. The food was delicious and there were plenty of options. The presentation of the food was well done also.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM