"Nice room and staff, but more expensive despite fewer amenities"
The hotel was nice enough, clean and comfortable room, and friendly staff, e.g. Stephanie at front desk, Abdul room service, Michael for help with computer and printer. It's in a good location; we can walk to White House and to the Circulator and Hop-on-hop-off bus stops. But really, I've stayed in cheaper hotels with simple amenities such as a coffee maker, microwave, and fridge, unless you paid extra. Oh, they did have a mini-fridge, but stocked with overpriced items we didn't want. And in the fine print, if you used the fridge for your own things, there was an $8 restocking fee. Hint: most customers want fridges to store things of their own choice! Also, we would prefer an automatic sliding door to human doormen (no reflection on these men who were all professional). Hotel restaurant is very expensive, but fortunately there are some reasonable eateries close by. Coffee in the lobby was nice, but if you can get up before closing time at 7:30am (IIRC), then you probably don't need it! This was the Loews Madison before Hilton took it over. Definitely an older style classic hotel. But maybe there is a reason that the hotel chains are, well, chains: they provide more of the practical services rather than the fancy frou-frou, and that's what people clearly want.
"Helpful staff and great Location"
This was our first real trip to downtown Washington DC and we absolutely loved it. Our hotel was mid range in price and worked for us for location and value for money. The rooms were slightly dated but were large with comfortable beds. There are no coffee machines in the rooms so that might be a problem for some. If you are an early riser however then they do put out coffee in the foyer up to around 7.30am. Lots of great restaurants in the area and the location is merely a safe 10 minutes walk to the White House. Yes...there are probably more luxurious hotels, but this one does tick lots of boxes.
"Short but Pleasant Business Stay"
No complaints. The hotel was very nice. I enjpoyed my short stay.The staff was efficient, friendly and welcoming. The room was comfortable and clean. The bar was lively. This was only a one night stay.
"Had not been here in years and will be my first choice on return"
I arrived 2 hours early for check in and was give a wonderful room. The staff at the desk at every shift were warm and welcoming. The Madison is close to any attraction by foot, car, train or bus. There is a Starbucks in the hotel opened until 1pm but does not serve the typical foods of a Starbucks but does offer all the coffees, teas and juices. There are full blown Starbucks in close walking distance to the left, right and Straight Ahead outside the hotel door. There is even a Whole Foods down the street a couple of blocks. I knew of the lovely lobby restaurant with bottom to top street view windows but did not know they served breakfast until I noticed guests there in the morning. This was my favorite experience in the hotel. Inside and around the corner I saw a full buffet for $25 for all you can eat. I wanted to sit at a 2 seater table alone and eat. Daniel brought me a menu. He was one of the best servers I have had in a DC restaurant and he is bi-lingual. I had a bowl of steel cut oatmeal with fresh blueberries and raspberries. Then I ordered a side of the creamiest fresh yogurt and a bowl of bright fresh strawberries, blueberries and raspberries. Daniel just kept the coffee and water coming and engaged in conversation when I did. What a gentleman. He was such an enjoyable server. If I had enough clout I would have requested him every morning. Marie was another server who tends to the brunch. I told there supervisor they should be working out front at the desk. If I walked into the White House I think she would be the perfect host and she is also bi-lingual. It should be required. The only thing I would hope the Madison would change is the fitness center. There are only 2 bikes and there are not weights under 10 pounds. That meant I could not do my full work out. It would also be helpful if the offered a complimentary bottle of water or had a separate fridge to store water and snacks for those of us on special dietary restrictions. I do not want to leave tomorrow.
This hotel is centrally located and us in walking distance to points of interest near the Washington Monument. However, it is a trek to monuments near the Lincoln Memorial. The rail stop is easily accessible.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM