of TripAdvisor Travelers recommend this hotel
"Visitor during the night in the room, lazy luggage persons, noisy, poor food quality, ... but helpful lady at the lobby "
Upon arrival with the group, the busdriver set all the luggage in the lobby on 2 wheeled luggage movers. The 2 luggage guys (Emers... and another guy), who would get paid to bring the luggage to the rooms, prefered to laugh and not help elderly persons trying to take their luggage from the 2 wheeled ... Making a remark didn't help. They preferred to go outside the hotel to see if nobody arrived to "give" them a hand with their luggage. Finally, the last z persons of a group of 14 were helped at a lazy pace. I changed my room upon arrival and this was top service of the lady at the lobby. Though at 11.40 PM a boy from the hotel suddenly walked in my room (another than the 2 lazy guys) to help a just arrved lady with her luggage to her room ...'''' How secure are you if even the lobby gives keys of the same room to other (an unexceptable mistake)'' The restaurant is very noisy: in the evening at the moment it opens also the childrens club starts during 1 hour an evening programme in the same restaurant. Why not doing this in a seperate room (the resort is large enough). The food is low quality: croissants are small and very hard, bacon is baked at much more than crispy level, ... And the same goes for the evening buffet ... (but coffee, water, soft drinks and juice are complementary!!!). Rooms are OK, wifi is poor in the 2nd part of the room aisle ... The childrens seem to have a good programme. Swimming pools are well cleaned every morning ... The rooms are ok, though the bathroom shower and ... is filled with chalk (in both rooms that I stayed). To summarize: a hotel, probably ok for families with kids and swimming possibilities, but with a bad service with unexpected visitors in your room, low quality food, not worth its 5 stars (only for the resort)
We stayed here to visit the falls and see the dam. This is a family resort and not for a romantic getaway. The breakfast was huge and the food was lovely. Close to the falls and airport. Lovely pools, but heaps of families.
Cons: The hotel was built in the 1970's and has not been touched since. The paint on the bottom of the pool's is peeling off, the beds are beyond uncomfortable (it's like sleeping on a wooden box) and the pillows are paper thin. The Wi-Fi only works in the lobby and nowhere else...not at the pool or even in the rooms (and we had a room on the 1st floor that was close to the lobby). Pros: The staff was nice, the hotel is close to the falls and the airport (about 15 min to get to either). I'm not sure that it was worth $140 a night, I feel like it should have been more like $100/night. But it served it's purpose. Also, it says the hotel is kid friendly, but I think that should read more like "kids only". My friend and I appeared to be the only people there without kids. So, just know that going in.
"Excellent family resort - Not 5 stars !"
My family stayed here at the end of August 2017 for 4 nights. We paid extra to be in the newly renovated wing and the room was very nice, clean, with plenty of storage and comfortable bathroom. The shower glass door showed signs of very poor fixes and the door hinges (all four of them) showed dried glue over dried glue over mold... Although everything functioned perfectly, it just didn't look nice at all. The common areas of the hotel are nice, new and clean. The games area with ping pong and pook were a hit with my kids and very accessible. The swimming pools are extremely nice with several options and warm water (some afternoons got a bit cold, being winter in Brazil). After the whole day walking and touring, a pool swim was mandatory for the family and we thoroughly enjoyed it. The pool bar had extremely bad and slow service (but the foo was actually very good and not so expensive). As we arrived at the hotel around 4pm, we wanted a snack before dinner and order 4 salads and 4 burgers - we were at the time the ONLY guests at the bar and the food took 1 hour and 15 minutes. The Evening buffet was ok with plenty of choices and some Brazilian favorites - ideal for families. It is also handy to have a shopping center right in front of the hotel, all you have to do is cross the street to have access to shops and a food court. The hotel is located very near to the Brazilian Iguazu falls (around 8/10 min drive only). To go to the Argentinean side you must cross the bridge and go through inmigration services, delaying the cross (takes around 35 / 45 min). As a read in previous review, if you go there NOT expecting a 5 star luxury accommodation, you will enjoy yourself at the hotel. I would certainly return there with my family !
"Not five stars"
Keep in mind that this place is NOT a five stars resort, doesn't matter what they advertise. With this information, you will not be disappointed. Old rooms, dirty bathtubs and less than average food. The pools are fine and the best part of the hotel. If you are going there just to visit the falls and be away all day, then would be okay to stay at Mabu. But, if you want to enjoy a vacation in a resort: please, save your money and run away from this place.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM