of TripAdvisor Travelers recommend this hotel
The Hotel is very close walking distance to the Holyrood Palace; Scottish Parliament and Arthur's Seat. The staffs are really friendly and helpful. I would definitely recomend if you like a good hotel in Edinburgh.
Standard room facing Parliament back pretty much what you would expect from a Scottish chain. Used their valet car park which was very efficient (£25 for a night). Not easy to find and better signing on the road would help
Hotel has an excellent location and includes full breakfast, walking distance to many attractions as the Parliament, Arthur seat, Queens Gallery, Dynamic Earth, Palace of Holyroodhouse and High St. The rooms are suited for a restful night.
"Basic Hotel. Spa Experience Very Poor."
Hotel overall very old and tired. Rooms very basic and in need of an update. Had problems with shower temperature, in room phone not working meant we had to contact reception via mobile and room temperature overall way too stuffy even with air con on highest setting. Location main attribute. Had an awful experience in the spa which seemed to lack any sort of general organisation. Overall very unwelcoming and unaccommodating. Lack of communication from inattentive staff left me and my partner separated, not knowing the whereabouts of each other for around 25 minutes after receiving our massages which were initially booked to be had together. When we made an approach to complain about this we were greeted with quite a rude response from the spa staff member who simply asked 'what was our problem'. Decided to take this further and spoke to the hotel duty manager who was overall very pleasant to deal with about the whole situation. Would not stay again.
"Weekend stay in this well located hotel next to Scottish Parliament building."
Room well appointed and breakfast good although I think a hot buffet bar might solve the breakfast queues. What really impressed was the friendliness of the staff: every single one I encountered went out of their way to help. A credit to your customer service training. would definitely stay there again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 2:00 PM , Check-out: 12:00 PM