of TripAdvisor Travelers recommend this hotel
"If your driving I'd avoid it. "
An expensive hotel with all of cons and standard is very good but very disappointed that no parking is provided and not even a discount in the multi storey directly next door. Also if your an early riser you don't get breakfast until 7.00am
"Waste of money go elsewhere"
Service is poor The room had carpets which didnt reach the door or some of the walls....holes in the walls not filled, dusty and general a poor standard. Could not have a shower then use the toilet as their would be water all over the floor... Checkin just happy to get you to the room asked if we could change rooms and we couldnt as non available but on line had rooms available. Breakfast was a joke went down and as it was complete chaos we were asked to come back in an hour...went back in an hour to be told breakfast was now finished!! We then siad the breakfast manager told us to come back in an hour...10 mins later we could have breakfast and would have a free upgrade to full english which we already had! Had an evening meal the one night the food was very good just let down by poor service. As a branded hotel you expect the same quality at each one...the malmaison in Birmingham and Belfast are both way ahead of this one on all aspects. Spend less elsewhere for better queality and value...
"No showers' !'"
I've been here for two rooms and we were very frustrated because showers were broken. We were staying in two rooms and both of them had the showers not working for some reason as well as the wc. Restaurant is slow and expensive as well.. Not the best choice for us
"Wedding Reception (evening) "
We used this venue to host our evening wedding reception on the 20th May for approx 100 guests, we had 6 tables designed to seat 72 guests, we didn't want our guests to sit down all night !! The hotel is amazing with unusual design features and lots of great locations for photos, it's in a great location with a multi storey car park next door (expensive but very convenient). The location is brilliant and you can take some fantastic photos outside if the weather holds up, which for us sadly it didn't. The party floor (on the Mez) has both the main party room (with a balcony !!) a separate bar area and space large enough for a sweet trolley and very large photo booth. This area was solely for the use of our party and was where we provided our guests with welcome drinks We were at the venue from approx 12pm and had booked a day room for brides hair and makeup etc. At 1pm Curtis our events co-ordinator arrived. He was amazing, so passionate about our party, you would think it was his own !! He politely kept us to time and nothing was too much trouble, regularly checking with us to make sure that we were having a great time. We had arranged for a mixed hot buffet of Chinese and American food this was served in a separate room to the main party room. Our guests loved the food and we heard many many comments that it was amazing. Unfortunately I don't recall the staff members who assisted with the buffet but she was brilliant. Curtis took care of everything left over from the party and stored it all in a safe location, which by the time the party finished was a welcome relief that somebody else would take care of everything. We stayed in the Kop, which is a 3 room suite with double shower, it's the best suite I have stayed in, absolute fantastic. We were both very impressed with the suite facilities and want to return very soon. Breakfast the following morning was delicious, I order the Mal breakfast , which was excellent and just what I needed after a late night. The next morning James the deputy general manger was on hand and duly assisted us with collecting the left items from the night before, even carrying remaining wedding cake to our car. Our wedding was organised by Leonie and during the 12 months or so of planning was very friendly and helpful, ensuring that our needs were met, and being available when we needed her. I really cannot praise the staff at Malmaison enough, from reception to the bar team at lunchtime for food and room service, Curtis for on the day and night, his evening assistant (can't recall her name sorry), the kitchen team, housekeeping all of whom home contributed in making our wedding celebration one to remember - great job everybody thank you once again and we will be back v.soon.
As you walk in the reception area is lovely. Check in was quick and efficient with friendly staff, room was nice with a lovely bathroom that had a separate bath and shower. Bed was comfy and our room was quiet. This is a nice clean hotel but nothing wowed me, it was just nice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM