of TripAdvisor Travelers recommend this hotel
"Where's my cellphone'"
I stayed at the Matsubara Hotel from the 9-11 of October and I left my cellphone in my hotel room, inside the safe, room 1604. After so many failed attempts, they never replied my emails and calls. The lost and found department closes on weekends' and during the week they only open till 4pm. A week has passed and today the 18th, I decided to put an end to this mystery. I called the hotel and spoke with at least 4 employees. I was disconnected 4 times and the manager was never available to talk to me. After speaking with one very rude employee by the name of Jones, he finally gave me the manager's email. Mr, Helio, by the way his last name was not given to me, received my email but never replied. It's been extremely frustrating to deal with them. This ordeal has lasted a whole week and no one showed any kind of empathy. This is a work cellphone. I will have to pay $200 dollars to my company because of it. I am still waiting for a message, an email, a phone call, smoke sign anything.
"Very good place to stay"
Very good place to stay, spacious room, very nice breakfast,on a good location, subway is some blocks away, wifi was good and staff provided a very nice service.. They have Yoga practices at the hotel, that is great, but was there at the weekend and was not able to join the class. Better the rates for the weekend, during week could not find good rates to stay.
We choose due to its localization but the hotel has big rooms, an excellent wi-fi connection and a great breakfast. I would definitely book again, it really served our purposes and the staff is really competent and friendly
"Clean and modern hotel"
Back in 2015, I have been to Sao Paulo for a business trip and was hosted in this hotel. The surrounding area is very nice, it is located a few blocks from Avenida Paulista and is at walking distance from Jardins, where you can find many top class restaurants. The environment of the hotel is very formal and clean, staff is nice and the breakfast was really good.
"Very good hotel"
Excellent location. Very nice people. Excellent sushi bar. The bed was huge and the bathroom very comfortable. Will come back for sure. Only negative point is that the pool water is not climatized. Very good service. The recepcionist was very kind
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM