of TripAdvisor Travelers recommend this hotel
"Attentive Staff. Great Experience. Luxurious!"
First of all, i would like to thank Carol Wu, Agnes Huang, Roy Chan and Linna Lin for being accommodating to answer my emails before my arrival. Because of them, i was enlightened on the details that i want to know and they response very informative and detailed. Thank You guys and More Power! :) About the hotel, MGM is one of the great choice for me. Their security personnels are very strict when it comes to security and safety of the guest. Upon arrival, i did not experience any hassles on check-in procedures. Check-in and Check-out went very smooth, reception staffs and concierge staffs knows how to smile and they are very accommodating. The room is luxurious and relaxing. Drinks on the minibar are all complimentary, my in-room dining is fantastic. The food is excellent and perfect. The hotel facilities makes me relaxed, specially the Giant Aquarium, sitting around the giant aquarium is a worth time spending if you are not a gambler. I also like the ambience in the casino, it is DIM-ed Lighted which i preferred unlike the other casinos in hotel nearby which is very bright. MGM is a must try. MGM has the only facilities for your kids to enjoy and play with. MGM is for family, not for adults only. MGM will make your kids also enjoy their stay. :) Thank You MGM for making my stay Memorable and Luxurious. It makes me feel at home and all the staff is very accommodating.
"Hotel Reception Need To Improve On Service "
Hotel check-in was excruciatingly slow even though we checked in at 3pm and there was hardly any guest checking in. My husband use a Company credit card and reception keep asking if he could use a personal card instead (It's a business trip for him). We find it rather odd as we never face this problem with any hotels we have stayed in Macau (Grand Hyatt, The Venetian, etc) or any other country. It was to the point of getting annoying, we never get to find out why but in the end he get to use the credit card. We were than informed we could not have our room yet as it is not ready; even though check-in time is 3pm. In the end our room was ready after 4pm. Luckily room is ok and rather spacious with a small sitting area. A little gaudy, but that is subjective. Bathroom is nice and spacious with a double wash basin, separate shower and bath tub. Plus point is hotel is within walking distance of some decent Portuguese/ Macanese restaurants and Conceirge is helpful in pointing directions to these restaurants.
Haven't been back to MGM Macau for almost 6 years and it still looks great. The room is not huge and glamorous compared to other new hotels in Macau but it's still very tidy and decent with a great seaview. The French restaurant Aux Beaux Arts serves a very fresh seafood platter and a killer crepe suzette so don't miss out! And they're holding a gold exhibition till September which I think really worth visiting, most important it's free admission and opened for public :) Heard they're opening a new MGM on Cotai side end of this year. Quite excited to check it out when it finally opens!
"Felt like I was in Universal Studios"
I don't know but I felt like I was in one of those Hollywood studios back in the golden age of Hollywood. There is a massive aquarium in the lobby with fishes, coral and even a stingray that children might like.
"One of the best place to Stay"
We visited MGM in the month of April ,on Bussiness travel.It has great ambience which will attract everyone.Rooms are very spacious and U would love to be in that rooms,all rooms has great view where u gonna Enjoy your stay.Food is too good with great spread.Staffs are very helpful,Mr.Roy(GM) is great support .Thanks to MGM ,We had a great time in Macau.Definetely I would like to go back to this place once again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM