The views from this hotel are spectacular. I had a room on the 54th floor that looked out to a clear view of the Freedom Tower and the 9/11 Memorial Pools. It was just breathtaking. The room was very nice, clean and modern. This hotel could be so much more however. The bar is located by the dining area on the 3rd floor with no great views. They really should have a modern bar higher up and looking out to the towers. It could be a great draw and hangout place. The breakfast area is boring and drab but the breakfast was good. Staff seems friendly and attentive. Definitely would recommend as its close to all important sites downtown.
"Maybe a bit harsh, but needs a top to bottom renewal"
This is a long-serving hotel in the downtown area, well before it became a sort of "hot spot" in Manhattan. After the tragedy of 9/11, the entire area has been renewed with new, modern building and classy older buildings being gutted and brought back to their former glory. Unfortunately, the Millenium Hilton doesn't fall in either of these categories. The GOOD: The location is perfect. Across from the WTC Memorial, new WTC, and the Oculus (entrance to Subway and PATH). The Fulton St Subway is also only a block away. If you face the WTC the views can be incredible (see pic). Staff are friendly and seem to do their best to serve you. The BAD: Nearly everything else. For a city that prides itself on entertaining and the like, the Bar at the Hilton is a joke. I've seen nicer and better equipped bars at Hilton Garden Hampton Inns. A couple beers on draft, and couple bottles of various house spirits on the shelves, and an overworked bartender responsible to drag the liquor up from the basement and clean tables as well as take your orders. Same with the restaurant on the 2nd or 3rd floor. It looks like a conference room they converted into an restaurant with a menu straight out of 1990. I know the above sounds harsh but this isn't a holiday inn or a hilton garden inn, this is a "Millenium Hilton", which implies its one of their upmarket brands. The rooms, like the rest of the hotel, are dated. With fixtures pushing 20 years old. The hotel is fine, if you want a place close to the WTC that is clean and can deliver you a burger at 2am. But if you're looking for anything unique or special about your hotel experience, look elsewhere. There are so MANY new properties, at both budget and top ends that unless you are required to stay here, there's no compelling reason to. Sorry to sound so harsh but there are just too many other choices at this price point in NY. The owners should consider to close down the property and renovate it top to bottom. With the great location it really COULD be a jewel in NYC.
This was an amazing experience! Location is super convenient, the restaurants, the beautiful rooms but mostly super polite and accommodating staff. It is a Hilton class hotel in every way! It is pricy but worth every penny. I will be staying at this Hilton over Christmas again, this time on a personal trip. Definitely take a look!
We were in what the hotel classifies as a King Junior Suite Cityview. It's a corner suite high in the building, with a layout roughly similar to Embassy Suites (but without the wet bar) -- small sleeping area, with a living area. Probably the best view of any room at which I have stayed -- the WTC memorial and WTC Transit Hub Oculus were immediately below us, and the Freedom Tower was just across the way. We could see most of the lower part of Manhattan, and out over the Hudson to Jersey City. Our room was clean and everything was in good condition. No problems with the temperature controls. Express subways to points north on both the west and east sides of Manhattan are just a block away at the Fulton Street Station. The buffet breakfast was better than average in terms of selection and food temperature among hotels in the Hilton/Marriott/Sheraton class. On the negative side, our room had too few accessible plugs. The water pressure in the shower was probably the lowest of any hotel at which I have stayed.
"Great location and views, quality of service could be better..."
Generally speaking I had a nice stay in this hotel. Highlights are undoubtedly superb location with spectacular views from the room. Concierge/porter staff are very welcoming and friendly ready to help at any time. Decent interiors and cleanliness. Lowlights are as following: Reception staff need serious customer service training starting from basics, i.e. smile to new visitors, welcome in a nice and friendly way and finally try to accommodate visitors needs. I tried to use a swimming pool one morning, which was closed due to the life-guard being late by half an hour, which was perceived as normal by all personnel including himself (in response to my enquiry). Finally, customers requests/ issues resolution is rather subjective and depends on which receptionist you happen to talk to.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM