"nice frendly staff"
we arrived at the hotel in the morning from QM2,but couldt check in till one as hotel was full,but staff were nice and told us they would text me which they did when room was ready. as im a hilton honurs member. Hotel is dated IE bathroom very old but everything worked and it was clean. same with the bed room dated but comfatable beds .+ point was the room was a corner room and duel aspect which made it a good size. did not use pool though but had a look and it was ok. resterant menue and room service menu not that grate and not much in the way of resterants close to hotel.
"Wow - wow"
Thank you for the experience Hilton *Beautiful room - request a corner - it's well worth the view. *mouth-dropping View of the area *service was IMPECCABLE. The front desk was extremely pleasant and knowledgeable. *as a Diamond member, you receive a complimentary continental breakfast - even as Room Service. This was one of best "free" breakfasts. Delivery was timely and food= delish! Thoroughly impressed.
"Great weekend staycation for a couple of NYC families with kids!"
You know that feeling when it has been below 25 degrees for weeks, and your kids are climbing the walls, and you start asking yourself why you live in the Northeast' Every winter I hit this moment where I start trying to find an indoor pool that is reasonably close and reasonably affordable. And usually I fail, so we either spend a fortune to go to Great Wolf Lodge, or we stay at home and grumble. But this year I found the Millennium Hilton Hotel. This is a downtown high-rise hotel; you probably wouldn't think of it for a family pool adventure. However, the pictures of the pool looked nice, the reviews were good, and the price (for NYC) was excellent. We even decided to pay $10 extra per room (we got two rooms) to have a city view. The rooms were great! We got one room with a king-sized bed, and one room with two double beds. The room with the two double beds was much bigger and was on a corner of the building with windows on two sides. The view was spectacular! Both rooms had nice white bedding, comfortable beds, and a good coffee set up (with Starbucks coffee). A real differentiator was the bathroom amenities -- they had an assortment of Peter Thomas Roth products (see photo). This is a high-end product line and they included several items -- shampoo, conditioner, lotion, body wash, mouth wash, massaging soap bar, facial moisture infusion bar. So fun! I was nervous that the hotel would be dissapproving of us taking our noisy horde of kids to the pool (between the two of us we have five kids between the ages of 10 - 13), but it was clear that they are used to noisy kids. They even had a lifeguard! The pool was pretty warm -- the lifeguard said it was 84 degrees and is usually 86 degrees but he had just added water. It definitely felt warmer than the air, which made it easy to jump in. The one thing that would have SIGNIFICANTLY added to our fun is a hot tub. The kids are always warm enough because they are constantly moving, but for moms, the option to lounge in super warmth would have been a huge bonus. We didn't eat at the hotel restaurant. Since the hotel is directly across the street from the Oculus, we went to the mall and found our way over to the Brookfield side where there is an awesome upscale food court (Umami Burger, Dos Toros, Dig In, etc.). We then saw that there is also ice skating there! We didn't skate because we hadn't really brought warm enough clothes, but next time we will. All in all, it was a fantastic and unexpected find in the city. They may not have really intended the hotel as a staycation spot for NYC parents, but it's a great one.
"Watch out with extra charges whilst checking out!"
The hotel in general was clean and comfortable and my room had an incredible view of the city, location was also a plus for me. The only downside is the staff at the reception desk, they could use a smile or better manners. They don't really seem to understand -or like- working in the hospitality business or customer service roles. Whilst checking out, the final bill had few items I didn't recognise, which were then deducted from the bill, then when I'm paying the bill, the man at the reception desk charged three times more the amount on my card, which I realised immediately through my banking app. My bank's support was telling me to ask them to manually revert those charges and they basically couldn't help me at all to revert them to my card as they said I had already checked out from the hotel and hence from their system, which didn't make any sense to me. I had still few more days to go on holiday and this issue put me in a very precarious situation leaving me virtually with no money for the rest of my trip!
We loved this hotel and would give it a perfect rating if not for the fact that the on-site bar on the 3rd floor closes by 11/11:30 and the lobby bar by midnight. The views from the 'cityview' room were so beautiful. To wake up and sip a cup of coffee while looking out at One World and the Hudson was truly a joy. There was no rush to get going that day :) If you're planning on being downtown, this is a perfect location - especially if you visit during the winter months. The hotel is just across from the Oculus and Brookfield which act as enclosed walkways when getting around downtown. The 9-11 Memorial and One World Observatory are steps away. Little Eataly is a short walk and the Oculus houses a lot of great shopping! Our room was ready upon arrival and the 12 pm check out is nice too!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM