I stayed for one night in August after corporate travel booked me there. In the years since my last trip, the hotel has declined. As others have noted, a refurbishment is needed. The sink and tub in my room were chipped and the HVAC system was extremely loud. I had to go to three floors to find a working ice machine. The gym is quite small for a hotel this size so it was crowded in the morning. My biggest gripe is that after being told that the gift shop opened at 7, I went down at 7:15 to find it closed up tight. There were two managers chatting in the lobby so I asked them when it would open. One of them said "yeah, she's late so who knows". They then went back to their conversation about the Mets. Customer service''
"Fantastic staff. Extraordinary views!"
Highly recommend this hotel . The staff was phenomenal and available for any questions. Loved being able to communicate via text. Very helpful with our group and very responsive to our questions and needs!
This hotel is in a great location. We were on the 40th floor and had great views. The rooms are a nice size. The bathroom could be more functional with additional counter space and hooks to hang clothes on. The staff is friendly and helpful.
"Unforgettable view from the 49th floor, good customer service; poor upkeep and amenities."
First thing first - the view from our 49th floor room, opening right on the 9-11 Memorial, was truly unforgettable. The downtown location is envious. Good communication on the part of the reservations department who kindly agreed - via e-mail - to honor our request to get a room with a view. Unfortunately, other than above, our impression was rather poor. Quite shabby upkeep. Drab, urine-colored walls, totally faceless and boring room interior, practically void of any decor and featuring bare walls. No amenities required for the XXIst century, such as no charging station or even simple outlets by the night tables, necessary for charging smartphones and other personal devices. The AC quite loud and the flushed water in the toilet sounds as powerful as Niagara Falls. Honestly, we don't believe that this prized piece of Lower Manhattan real estate is going to be home for Millennium for a long time - it is just not viable to have such inferior lodging to be located among the most expensive world properties. Now, its budget-friendly prices could offset the rather poor quality. But there is the trick; budget-friendly Millennium is not. For 1 night we paid about $360. With only $100 more one could stay in the nearby Conrad or even Carlton-Ritz, with the difference in accommodation much more worthy that the difference in pricing. Allas. we can't recommend Millennium Hilton New York Downtown. At least, not before the hotel undergoes a complete renovation.
"Amazing view, good location"
The hotel was crowded because of General assembly of UN. We stayed 32th floor. The room was big, clean and comfortable. The beds and the climate system is good. It was pleasure to stay here. The breakfast was enough. The employees were helpful.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM