of TripAdvisor Travelers recommend this hotel
"Best beds and pillows in town"
I come back to this hotel every time I am in Madrid, the beds and pillows are some of the best I have experience. The breakfast is average and the location is not the greatest, but I guarantee a good night sleep by staying here.
"Never ever again in this Hotel"
This was a nice 5 stars hotel few years ago. In the past 2/3 years the quality has become lower and lower, today 3 stars are a dream for this hotel. Today, from 10.30 am, we have faced an enormous leak leaving the whole hotel with no hot water and heating. It is 17.15 and the water still leaks from the ceilings..the management of this issue from Hotel managers has been extremely disappointing....
"Not the quality of a 5 stars"
I was just one night. I asked in receptionfor a king size bed. They told me ok but after arriving to the room I have to call to reception to change it because they gave me a room with 2 beds. Dinner in the room was ok. I asked for the timetable of the fitness centre and the opening info was wrong Quality of the breakfast was not great... Not a 5 stars service.
This will be short and to the point, outstanding hotel amazing rooms and facilities great staff that are incredibly helpful. The position is a way out of central Madrid however there are easy travel links like the bus outside the front door, there are a few small bars 200 yards away that are friendly and welcoming. My wife and I went for 5 days for our wedding anniversary and really could not have wished for better.
"Rare possibility to spend plenty of money for uncute 5 stars hotel"
I was amazed - how is it possible to spend plenty of money to build 5 stars hotel with excellent services, in which it is so depressing to stay. The hall of the hotel is constructed with the all possibilities to get an energy from people. you feel exhausted after several minutes there. In the first night there I could not sleep, as I didn't manage to switch some part of 25 lights sources in the room. I can not say I could sleep other nights. If you decide for 5 stars hotel in Madrid, I won't suggest you that. But in general hotel is fine - no bad word about cleanses and food.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM