Monte Carlo Resort and Casino is centrally located in Las Vegas, convenient to Crystals at City Center and University of Nevada-Las Vegas. Only a short walk from MGM Grand Monorail Station. Within close proximity of T-Mobile Arena and Miracle Mile Shops. McCarran International Airport is a 10-minute drive away.
We enjoyed our stay at the Monte Carlo and will be back!Comment of K. Charles , United States the 2016-10-21
"Centrally located but undergoing work at the moment!"
Booked this as it was a well-located on the strip and reasonably priced. Took quite a while to get checked in on arrival and were told whilst checking in that there was no pool as the hotel was undergoing refurbishment but we could use the one at Mandalay Bay or MGM. Part of the casino in the hotel was also under construction and some of the in house restaurants were closed too. Despite all of this we were still charged the resort fees (what exactly are we paying for if we don't have access to everything'!!). This needs to be re-thought. Initially we were given a room on the 3rd floor only to be woken up after our first night there with jack hammers at 0800 and then unable to get back to sleep. I went to see if we could change our room to somewhere quieter and the front desk were extremely helpful and sorted this out for us straightaway. Would I stay here again' Yes I would once all the construction is complete.
"Only bad trip we've ever experienced in Vegas "
Let me start by saying that my family and I go to Vegas at least 4 to 6 times a year. Since we are from Southern California the three-and-a-half-hour Trek is nothing, and we have been known to go for quick overnight getaways. I had recently received an invitation to come check out the newly upgraded and remodeled Monte Carlo. Being that the hotel pool is being remodeled and closed, I was hesitant as I didn't want to make the Trek to one of the other MGM Resorts to use their pool but since my husband had a job interview early Monday morning and the room would be comped and all I would pay is Resort fee, I figured that's really not a deal-breaker. I was even stoked to find out I would be receiving a $50 dining credit. As we checked in and I provided my credit card, the system would not accept it. I then provided my bank debit card which had a hold put on it for incidentals which is fine because I usually charge everything to my room anyways. I made sure that the front desk agent ( awesome friendly lady from Queens New York with an amazing accent ) I made sure that my card was linked to my room as I usually don't bring my bank cards with me on the strip. One of my favorite things about the MGM Resorts is that I can charge anything to my room at any of the other MGM Resorts. She ensured me that it was and my husband and I went upstairs to our room to drop off our suitcase and then go eat. We walked out of the hotel across the street to the New York New York where we found an Irish Pub named nine Fine Irishmen. We both ate, drank and started our little getaway. When it came time to pay our bill I presented my room card to charge this meal as I had a $50 dining credit. 15 minutes later our waitress comes back and says that she had been on hold with the Monte Carlo the entire time and had not been able to get ahold of anybody. My card was not working to charge our meal. I had to leave my husband at the restaurant go back across the street up to my room to get my debit card come back downstairs into the restaurant and proceed to pay. So much for the $50 dining credit. I went back to our front desk to let them know what had happened. The gentleman at the front desk said that he didn't see any reason why the card would not work, apologized and then offered us another $50 dining credit. We planned to use this credit now that we had $100, at the Mirage buffet for dinner. About 7:00 we headed over to the Mirage Buffet and was really upset to find out that again my card STILL did not work. Thank goodness I still had my debit card on me. I had a buy one get one comp from the MyVegas app and used that to get some kind of discount. After we ate we went back to the hotel and I once again went up to the front desk to express my unsatisfaction. The front desk agent said that she did not know why my card was not working to charge. She did tell me that the hotel was going to take care of my Resort fee for the day which would make the entire stay free. Oh, the water was shut out to the entire Hotel as they experienced a water break. Not the hotel's fault, but added to this less-than-favorable experience. We check out the next morning. Upon returning home from this less than enjoyable trip, I had found out that my stay was not comped. In fact they had charged me Resort fees for TWO days when we had only stayed one. I called and explained what had happened to the agent who assured me that my Resort fee charges would be refunded which they were. I cannot express how deeply unsatisfied I am with our experience at the Monte Carlo. Being that we are frequent guests of the MGM Resorts and have come to expect a certain amount of customer service that this hotel did not provide to us, we will never stay here again. I really hope that this hotel can get it together. All the money that they are investing into this hotel is going to be all for nothing if this kind of service continues.
"Nice rooms, but construction is LOUD"
My sister and I stayed very recently. I knew the hotel was under construction (has been for months), but I have stayed there before I liked the location. Check-in was okay. They hold $50 per night on your credit card in addition to the $35 resort fee per night (plus tax). We knew this and were fine with it. Moments after we got to our newly renovated room (finished the week prior), the maintenance man came to our room and fixed our shower head to give us nice water pressure. He also showed us how to use the TV's Bluetooth for our music. He was super helpful. We noticed there was one nightstand-sized 2-drawer dresser to put our clothes in. Oopsie. So, we just lived out of our suitcases. Saturday night was perfect! The pillows and bed were great. I rarely stay up late, but I stayed up until 2:00am on Sunday (actually Monday morning) playing in the casino. I woke up at 6:00am to the LOUDEST noise. It sounded like someone was driving nails through our wall. Then the drill started. OMGosh, it was so loud. It literally sounded like they were using an industrial drill in our wall. I finally went down to reception at 10:00am and asked them about it. I don't think they knew exactly how loud it was. They credited me one night resort fee. Hmmm. She offered to move us, but warned because of the construction on other floors we would likely experience the same noise. The next morning was loud too. While I think the overall construction will make this casino super nice, I don't think they should be charging the resort fees when the on-site pool is closed (you can use the one at the Mandalay Bay or MGM, but it's still a hike over there) and the construction is so loud in the guest rooms.
"My partners 40th "
So upon arrival , kept waiting to check in for 30mins and after a 11 hour flight you just want to get to room and shower as you can imagine , finally check in and get to our room on 29 floor room 314 , we was staying for 12 nights so wanted to room to be modern and comfortable which is what they look online right 🤔 well the refurbished rooms probably look like that but not my room , shower full of limescale and was the worst shower I have ever had to use in a hotel , apart from that the bathroom was ok , The wardrobe didn’t have a lot of hangers so after asking and ringing down 4 times I actually managed to get some more , the furniture is dark wood and most of it tatty and falling apart , air con not great and the old fashioned metal windows are screwed shut so no fresh air available , walls are very thin and can hear everything that is going on next door 🚪 , monte Carlos pools are closed due to being rebuilt but we can use the amazing pools at mgm grand and the Mandalay bay , ok not ideal but least they have sorted other pools for us , so our first day at the mgm pool ... only ONE pool open due to a huge conference which is taking up the other 3/4 pools , I was fuming , couldn’t get anywhere to sit lay swim , it was the lazy river pool which was open , so the next day we got there earlier and managed to get a uncomfortable lounger but least we could lay by the pool and relax during the day , we actually liked it by this pool , so we go again and again ! Then conference leaves so the reopen the other pools but then they close the lazy river pool and say it’s only open weekends , so much for having granted access to this wonderful pools, anyway back to Monte Carlo , under going huge renovation so hardly anything open shops wise , only one tiny shop which is hugely expensive to buy any food or drink , the casino is tiny and very over crowded it is also very dater with older dealers which didn’t really like to interact ,so we went out every night to the flamingo casino where there was a great atmosphere young dealers which were fun and made gambling enjoyable , can’t wait to return but def won’t be staying at Monte Carlo or mgm grand , also mgm grand is so expensive if you fancy grabbing a sausage and egg muffin as your walking through To the pool you will pay $9 in McDonald’s down the road you will pay about $3 a complete rip off and it tastes disgusting , so do your self a favour eat before entering the hotels
No pool..you can use the mgm or mirage..and we did but it’s a pain. It’s hard to hide construction and the place just looks/feels half open. The few bars/restaurants close early. Weird raw sewage smell that I wrongly accused my boyfriend of creating. Wish we had stayed anywhere else
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM