of TripAdvisor Travelers recommend this hotel
"Terrible experience. "
We arrive to the hotel to realize that the staff do not speak English. We managed to communicate with them somehow and received our first room out of three. Since the air-conditioning was licking water like a waterfall, we requested for another room. We were transferred to another room which was much bigger but it turned out to be in deplorable conditions where the window could not be properly closed and thus the strong winds bursted into the room the whole night sick not allowing us to sleep. In addition to that the bathroom was filthy and the wallpapers of the room where the peeling up due to the humidity in the room - in front of the sea. The next day we were transferred to a third room which was very tiny. When we arrived to the hotel we delivered the credit card as a warranty for the final payment on the check out day and we specifically requested to pay cash at the end of our stay. The check out day we requested to pay cash and we were informed that they completely ignored our request and already charged our credit card and are not willing to cancel the payment leaving us with no other choice. Not recommended at all Not more than 2 star hotel
"Dirty rooms, laundry not returned!"
The rooms are run-down and not clean. The linens are in need of replacing too. I gave my laundry and was promised it would be returned in time but it never came back! I called them repeatedly and was promised it would be couriered to me, but its been two weeks and it has still not reached! Many of those at the reception do not speak English at all, making it hard for international travellers. The location of this hotel is the only plus point. That said, it is by the beach and not in the old city.
"Best Location for Beach Lovers"
At the time I booked the hotel accommodations I wasn't sure as to which of three hotel located in the Barra area of Salvador to select. I'm so please that I chose the Monte Pascoal Praia, see my wife is Jamaican and loves to live on the beach. The hotel is located just across the street from a beautiful stretch of beach in which you can surf to sun bath. Multiple restaurants are within a stone's throw, some featuring live entertainment. All the hotel employees were warm and helpful and the room, though somewhat small was quite adequate, clean and well maintained. The breakfast was better than average with sitting inside or outside. My wife love it and said this would be the only place she would stay in Salvador.
"WORST HOTEL EVER. TURIST BE AWARE"
The hotel is a 3 star hotel which is fine and staff is friendly, but the management is the worst. I would not recommended it for any international tourist. I booked a stay on Booking.com and I had a family emergency. I need to get back home and no one was willing to help me. I was willing to pay for the nights that I stayed and then get refunded for the rest. I think this is fair, but they kept going back to the reservations contact. The reservations manager was really rude, hung up on me and wasn't willing to help. She would not let me talk to the manager either. The manager was nowhere to be found until now. This was an emergency and no one at the hotel help.
"Reasonable but not a 4-star hotel "
This is a reasonable 3-star hotel in a very central location in Barra. The location makes it very noisy in all rooms (we changed twice, with lots of late night noise from the beach) so do not stay here if you sleep badly. The rooms are definitely not luxurious - they are like a basic budget hotel, but pleasant and clean. Breakfast was good but not amazing, compared to the other hotels we have tried in Brazil. The restaurant is reasonable but certainly not what you would expect from a 4-star hotel. Overall a reasonable but average experience - definitely a little over-priced.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM