of TripAdvisor Travelers recommend this hotel
"First time at moon palace was amazing!"
Our first time at Moon Palace was amazing. We went to Los Caporales in the Nizu building and it was amazing as it was our last meal at the resort before we left ! Our hostess Maria Jose seated us and we had guacamole handmade right in front of us by Samuel. We had a special meal of steak and shrimp done by Israel which was absolutely fantastic! Our server Cornelio was amazing, cooking us a special fried banana and ice cream desert in front of us that was absolutely delicious! All this was done by the help of all these amazing servers and captain Rodolfo. I will definitely come back to Moon Palace in the future and recommend Los Caporales and this resort to all my friends and family!
"Second visit and won't be our last"
My husband and I stayed at Moon Palace Sunrise last year and we had such a great time we decided to return this year and we are staying at The Grand at the moment. The property is new and gorgeous and we hope it stays this way for future returns. Every staff member we have come in contact with has been extremely courteous and pleasant. We spent most of our days by the "wellness" pool with the aqua spinning instructors who all made the activities a lot of fun (great job Ivan, Jahir, Daniela, Lorena & Isaac!). Wonderful job by all of the bartenders at the pool bar as well as in the grill by the pool. Our favorite discovery this tris was the Cantina restaurant. It is by far the most delicious hidden gem at the resort. The food is delicious authentic Mexican. The staff was wonderful from the gracious manager Graciela to our server Isabel who was so great we decided to eat at the restaurant 2 nights in a row - had we discovered it sooner we would have been there even more! Highly recommend the resort. Clean, luxurious and excellent staff. What more can you ask for'
Loved it! The staff was great...rooms clean! Loved that it was away from a lot of other resorts..food was great and so were the drinks..having so many sit down restaurants to choose from...plus all the extra ways to eat was awesome! Also got to make good use of the resort credit! Would definitely recommend
"First time in Mexico & loved it! "
Have just returned from 2 weeks at Moon Palace, travelling with Virgin Holidays & we were allocated the Nizuc resort on arrival. This was our first trip to Mexico and won't be our last. Fell in love with the country and the people are so lovely. Weather was great, very hot, first holiday we have not laid in the sun but under umbrellas and still got a tan. We had tropical storm Franklin for two days but this didn't effect us. Food was ok, breakfast was good, poolside food good, evening meals were ok but sometimes a long wait & if you want to book a restaurant do this as soon as you arrive. We especially liked the Brazilian Steakhouse, Los Caporales & Momo. The coffee & cake shop was also a favourite, kids loved getting an ice cream or a crepe. A Special mention must go out to the lovely Juan Carlos at Aquilar poolside bar who looked after us everyday, endless supply of drinks & food always delivered with a smile & a joke. Thank you Carlos, you made our stay special. Loved the crazy golf, sadly the flow rider was always busy so my son didn't get chance to try this. Evening entertainment was a bit hit or miss. After exploring both Sunrise & The Grand, this resort is huge! If we did come back again would definitely go to The Grand, as it was stunning. Would like to mention that there was nothing in the evenings for teenagers to do at Nizuc which was disappointing, as there was an arcade, games room, & hang out at Sunrise and The Grand, this does need to be looked into, especially on the two days of rain! But all in all a lovely family holiday at Moon Palace, thank you.
I recently stay at moon palace what a great place for every one First upgraded to a sea view room with a Jacuzzi. It was great for my kids as they enjoyed the pools and the water park Me and my wife had our time at the pools,dinner and late night drinks I would highly recommend this place as every thing was right for me They gave us 1500 resort vouchers spent on trips to Chechen izza,spa and dolphin trips It's good believe me for the price every thing was there. Great service Great location
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM