of TripAdvisor Travelers recommend this hotel
Love the place the only thing letting it down is the time difference from the uk we have traveled with Thomas cook and there is a 6 hour time difference they never told us this. We have spoken to lots of Americans and there time difference seems to be the same.would probably fly to somewhere in America next time then direct from there to avoid the time difference
"The resort and amenities were excellent but management tried to screw us over."
Management tried to screw us over saying they were overbooked and that they wanted us to stay, instead, at the Beach Palace, a 40 year old hotel, with nowhere near the amenities that the Moon Palace had. Otherwise the Moon Palace and facilities were excellent. I would go again if it wasn't for the management.
"Moon Palace experience"
Loved everything about Moon Palace, way above our expectations! Loved the concierge service! Excellent resort!! Restaurants were outstanding, outside shows were great! We went on a few excursions, one was a National Geographic cave trip which was fabulous!
"Family Trip for 15"
We had a wonderful experience. Daniel in the concierge office made everything happen for everyone and we could not have been happier. Neftali and Mariio did GREAT jobs taking care of us at breakfast and lunch,
"The most amazing place ! Don't read the negative reviews! "
We recently got back from 10 nights at the moon palace. We were a little worried after reading all the negative comments about the hotel but you needn't listen to them all as the hotel was much more than I expected! We arrived after a 4 hour flight delay to lovely towels to freshen up with and beautiful flowers for myself. The staff couldn't be any more accommodating! Very quick check in with the bell boys taking our cases up to the third floor, we were so grateful. He showed us around the room, how to use things and the best way to make it back to the lobby. We had the most beautiful room overlooking the pool and the sea, which was absolutely immaculate and so clean. The rooms were cleaned daily and were perfect every time we arrived back from spending the day round the pool, with the mini bar restocked daily. Food was amazing, there is so much choice and because we had access to the grand we never got bored. The waiters and waitress' always had a smile on their face and couldn't do enough for you. Filling your glass before you've even finished and carrying your plate back to your seat. They worked so hard around the pool area despite the heat, making sure you always had a drink in your hand and always remembering your order! They always had a smile on their face and always stopped for a chat. The entertainment team in the nizuc were amazing! We miss watching them dance! The grounds are beautiful, work is constantly being carried out, weeding, grass cutting and the pool being cleaned throughout the day. In parts of the complex they are still carrying out major work to buildings and roads etc but that didn't bother us as you could clearly see they were trying to improve every time. The beach isn't the nicest beach I've ever been to due to the seaweed but they work tirelessly trying to remove it all daily. Unfortunately there's just too much to get rid of. I wouldn't say it smelt great but it wasn't unbearable! We don't like beaches anyway so it didn't bother us, but I can imagine if you do and find this it can be quite disappointing! You do have access to the other sister hotels so I guess you could make use of them instead! Getting to and from the different lobby's were easy. Due to going in September we didn't have to wait for anything i.e. Waiting for golf buggy/ bus or restaurants and were always seen to straight away. I can imagine it being very busy in peak season but what do you expect'! We used some of the resort credit in the spa and found it absolutely fine! It's deffo a must! You pay 16% tax on whatever you use. You are given a list on what you can spend them on. The vacation planners do try and sell you things that aren't covered by the credits as they must work on commission but if you read carefully you should be absolutely fine. We had a fantastic 10 days and really can not wait to return to the hotel in the not so distant future!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM