of TripAdvisor Travelers recommend this hotel
"Wi can't find our house 😂"
We stayed in Moon palace, Nizuc from 22nd September and it was suuuuuuperb from the very start, on the first night we got a bit lost trying to find our house and our lovely rep ( didn't know she was our rep at the time) disappeared for 10 minutes, came back and had sorted us an amazing room overlooking the pool, she really didn't have to go out of her way to do this, we were just having a drink and mentioned we were a bit far out thinking we were just talking to another holiday maker! Hannah you went over and above your duty for us and you have got to be the first person we thank for making our holiday the best ever from the very first day, Thomas Cook you have a diamond. The hotel itself was also amazing, all 3 of them were absolutely stunning, there really is too much to mention and you can see this from pictures and I could go on forever, the rooms, pools, bars, restaurants, facilities are first class but what you can't see is how you are made to feel by ALL the friendly, funny and lovely staff and this is what I want to focus my review on, every single person here is happy and you can see they love their work and want to make every one of us have the best experience possible. Thank you Juan Canto, Macedonio sulub and Joshua Acosta, we love you all for making our time in your buffet an experience we looked forward to each day, we need to come back soon to try your dried grasshoppers or were they crickets😂😂😂 and I'm going to be able to eat a full habanero next year, I'm practicing🌶🌶🌶. Thank you Moon Palace, see you again soon 🌞🌞🌞
Great food and family entertainment! The service was professional and very serviceable. Would recommend for family vacation or adults only, something to do for all ages! All inclusive and 24 hour room service. Would definitely come again!
The Moon Palace Grand is befitting of its name! It has many pools, including an olympic size pool, a wellness pool that they had spin classes in the water on bikes, an adults only pool, a water park, and many other pools. Each pool had a swim up bar and a restaurant. the resort had many water activities, foosball, biking, and a bowling alley. The food was delicious. There are so many to choose from you'd have to stay a month! Entertainment was excellent and there was no less than 3 each night to choose from. Fitness center very modern with many classes to participate in. The SPA... WOW. Before you have your actually message they have you go into the steam room, then the sauna, then the ice room, then the relaxation chair then the pool. the pool has these jets that massage your back then a chair that the jets massage your entire body. Next is the hot tub. Finally, the real message. Zelt was incredible. The only negative was the lady who tried to sell us a time share. She was very rude taking 4 phone calls during our presentation.
"First time - Honeymooners"
Just WOW! Without a doubt an amazing hotel and fantastic honeymoon we had! We stayed at Nizuc but stayed closer to building near The Grand.. as honeymooners we were allowed to use facilities in The grand.. this place is BEAUTIFUL!! Stunning pools, stunning architecture work, beautiful food and beautiful restuarants. HOWEVER reason for not 5 star review, we felt we were miss sold the resort credits, got told when booking holiday we could use them on all the excursions & use them to buy things in the store etc.. However this was mislead as we struggled to use them, only certain excursions u can use them towards and only certain items in store were allowed using resort credits. Just ashame the excursions and items we wanted to buy werent included. So we barely touched them. Defo recommend using the Spa in the grand, only thing we felt was worth using resort credits for. Couples Package massage.. AMAZING! The spa really will take ur breath away! So please try it! Another reason for voting 4 was because as honeymooners we got told we would be given goodies in our room such as champagne.. strawberries & chocolates other bits and bobs. this was failed to do so. My husband had to contact the desk twice to question about it.. eventually we got the champagne but we never recieved anything as such of chocolates & strawberries etc spoke to loads other honeymooners & they were getting lots of treats but for us it didnt happen (Not a major issue though) Mexicans are lovely lovely people, cant stop saying Its a pleasure.. got to give them credit for their hard work!! We will defo return.. if we do we will be staying in the grand this time!! As the place is just beautiful! Highly recommend trying the cocktail 'Miami Vice' Book JC Steakhouse! Ask the desk about the release of the baby turtles We were one of the lucky few who got to do this and found out last minute.. amazing experience!! Spa in the grand is a must! Also recommend use go see the island Isla Mujeres... We hired a buggy and a toured the full island.. u will c one of the most beautif beaches with crystal blue sea!! It has dolphins, zip lines, turtles, huge market stalls.. this incredible island is a must see!!
We stayed at Moon Palace in Sept. 2017. We had an oceanfront room which was amazing, the view and the service was always above and beyond. My husband and I got married on the beach and our wedding coordinator, Leidi Laura Guzman, was the best! I would highly recommend her. She made the wedding process so easy and everything on the wedding day went so smooth. The resort was always clean and the staff was super friendly. The food and the service exceeded my expectations. I can't say enough good things about Moon Palace. I can't wait to go back!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM