of TripAdvisor Travelers recommend this hotel
My initial visit was for a destination wedding but the overall atmosphere was nothing short of amazing. I'm definitely returning this year to finish experiencing the activities that I fell short to accomplish.
We just had our wedding at the Moon Palace, and we whole-heartedly recommend it to anyone looking for the perfect family-friendly destination wedding resort. We spent a lot of time and effort researching Cancun resorts before picking Moon Palace, and we are so glad we chose it. The Resort did everything they promised to do for us and for our guests and more. We started working with David in the hotel wedding sales department 9 months before the wedding. When we came for a visit, David spent a long time showing us around the resort and making sure we saw all of the different wedding site options and guest amenities. He also arranged for us to meet with each of the on-site wedding vendors to begin selecting our preferred flowers, cake, etc. Around 90 days before the wedding we began working with Gloria, our wonderful off-site wedding coordinator. Gloria was responsive, helpful, and professional. Then, around 45 days before the wedding Gloria transferred all of our information to the amazing Monica, our on-site wedding coordinator. Monica was also very responsive and helpful. She was very reassuring about the small details being taken care of consistent with our requests. When we arrived, we met with Monica, who carefully reviewed all of our plans with us and worked with us to make minor adjustments. We also met with Rocio in the salon who helped us arrange appointments for our bridal party ahead of time and last minute guest requests during our stay. When the big day came, Monica worked with us to swiftly and smoothly move our reception inside because the weather was a bit chilly for us. The ceremony and cocktail hour remained outside, and Monica and Armando handled every aspect of them perfectly. Monica stayed with us throughout our events, and that made us feel like we were in good hands always. And the flowers were beautiful. And the DJ and food were terrific. The dance floor was full all night. Only 2 points to know as you consider having your wedding at Moon Palace - 1) there are many brides everyday, not just you - for us this was perfect because all of the staff were amazing, and some of that is obviously from their depth of experience; and 2) suggest to your guests that they get 2 rooms rather than adjoining rooms as a family suite, at least in Nizuc. There is a septic system that unfortunately does not smell great near the building that seemed to have some of the family suites in it. If you can manage these 2 points, which should be pretty easy to do, you can hopefully be as lucky as us to have the wedding of your dreams at Moon Palace. We loved it, and we are eternally grateful to Moon Palace and each person on their tremendously well-trained and kind staff.
Moon palace is your typical 5* hotel You get all what you would expect from a 5* , nice room, wine bottle, beer, and liquor, bathrobe and slipper, hamac on balcony, etc. Very clean all over At night all the restaurants are à la carte, men’s can wear short and no reservation are required The only bad thing are the algae in the water and there is a lot of them to bad because the beach is gorgeous We played golf on the 2 course wow for riviera Cancun And all staff are plaisant, we did get to great server Javier at the Mexican restaurant and Roberto at the Grill they made us feel like we where old friends
"Double Family Vacation"
Spent two weeks at the Moon. Twelve people the first week and nine the second. Daniel was fantastic in getting all our spa, golf, activities and dinner reservations done before our arrival. We are palace members since 2000 and every year service, food, drinks and spa gets better. The Grand even takes it to a higher level. A truly first class vacation!
"At the Moon Palace you are treated like Royelty"
It was my first time staying at the Nizuc. I was surprised of how attentive, cordial and respectful all the personnel are. Juan and Edgar at the Buffet Restaurant, Guillermo at the Grill, Rooms very clean and plenty of choices to eat and to do. Will be back for sure. the Pools and grounds are always kept very clean.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM