of TripAdvisor Travelers recommend this hotel
"Terrible, Very Rude and unprofessional front desk staff"
Definitely not a 5 star hotel, maybe a 5 star hotel for someone who has never been to one, I had better service in 3 start motels in Australia. Very very rude and unprofessional front desk staff and night manager, no manners or class. To the tall skinny guy named ahmed at the reception and the short chubby night manager called karem, listen while you are allowed to treat your family at home with this poor attitude and rude manners, you are not allowed to treat guests that way, please understand that working behind a desk, at night, in the middle of the desert, in a 3rd word country, is nothing to brag about. We will never ever stay in any Movenpick hotel, and I do not advise anyone to ever set foot in any Movenpick hotel ever, they need to teach their staff manners and how to deal with guests if they want to call themselves a hotel , let alone a 5 star hotel!!! On arrival no one was available to check in our luggage, first impression at reception was a very angry guest dealing with reception, now I know why , on check out, there was no courtesy call to arrange check out, actually I had to call reception 4 times to get someone to get my luggage for checkout , the reception finally sent someone 30 minutes late !!!!! in simple terms staff don’t care if you miss your flight, service is non-existent. Try relaxing by the pool or the beach for more than 5 minutes, you will be constantly harassed by hotel employees trying to sell you tours , you need to spend a good 2 minutes repeating NO NO NO for them to leave each time. Rooms are basic, and we had the best one, I wouldn’t call it 5 star, had better rooms in a 3 star motels in Australia, furniture , bathroom and toilet looked old , needs renovation, clearly hotel cuts cost on rooms quality. Restaurant food , few selection repeated daily, basic food items , far from a 5 star hotel. Try calling room service, you will spend a good 30 minutes to get someone to talk to you, because their phone system, gets the room service line mixed with the reception , so you end up talking to rude reception staff who can’t even get room service to call you, how do you call yourselves a 5 star is beyond belief !!!!!!! I was faced with a lie after lie from rude extremely unprofessional front desk staff all the way to middle management, Guests go to 5 start hotels and pay a premium price to get a 5 start treatment and service, clearly Movenpick el gouna doesn’t know the first thing about being a 5 star hotel. And for the Public Relations Manager at Movenpick , I advise you instead of replying with a copy and paste nonsense apology to look nice on the internet ,to actually take time out of your day, and set with your staff, try teaching your staff how to treat guests with manners, maybe teach them that, while they are allowed to treat their family at home with this poor attitude and rude manners, they are not allowed to treat guests that way , that’s if you want to become a 5 star hotel one day, either way I don’t care as I will never set foot in your establishment ever and I DO NOT advise anyone to ever go to any Movenpick hotel.
"best for me in Gouna ! ( i tried them all )"
this is one of the most vibrant energy giving resorts i have been to try to get a renovated room with either sea view or pool access ground floor if u have kids its perfect! very lovely room design and the food is very good too only at night u will need to go to the marina for a nice restaurant
"Very nice hotel!!"
Very nice hotel with beautiful view and friendly staff. Nice long beach with few lagoons,good kite station .Food is perfect, specially we like food in Italian restorant.Good and fast service.Good animation team, they have different kind of activities. Special thanks to Jenny,Katy and Hero. Location of the hotel is perfect,about 10 min walking to down town,so in the evenings you stay not only in the hotel. We would recommend this hotel and planning to come next year again.
"The best hotel of Egypt!!!"
The best hotel in Egypt. Very big and beautiful place with 3 swimming pools. Food is delicious. Rooms are light and clean.Service in good level. Staff also friendly and smiling to you. Also good animation team, they do a good job( Jenny, Katya)and the best Dj Boody Entertainment in the evening was also good, every evening a different show and live bands.We enjoy our stay here and probably come back soon.
False advertising and dirty. Charging double the rate of other 5star hotels claiming free Wi-Fi but when called and asked they replied it's free in the reception and HUNG UP and when checking in there wasn't even a network name showing. Also full of mosquitoes!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM