of TripAdvisor Travelers recommend this hotel
"OK Marriott - but there are better choices."
Stayed here during the week of 9/17. The choices in Manhattan that week were few (and expensive) due to the UN General Assembly being in session. The hotel staff is very pleasant, and the rooms are clean, but be forewarned that this place is old and the "classic" rooms are small. Only one floor (16) has been fully updated, and those rooms come at a premium. The M Club lounge (for Marriott Rewards Platinum members) has been updated - the food items (breakfast and dinner) are good and a cut above what you get at other Marriott properties. While my stay was satisfactory, I wish that I could have gotten into the Marriott Marquis (where I stayed the prior four weeks) or at the much newer Courtyard around the corner on 53rd Street and Third Avenue.
We stayed here for a last minute trip since our Cuba plans were changed due to Irma. This was the perfect location! We were close to a lot of the major tourist spots and the subway was only a couple of blocks away. We were on the 10th floor so we didn't really experience issues with the elevator being slow. Room was a nice size for NY and I must have gotten lucky and received a room that had been refurbished because the décor was nice. Since the location charges a "resort fee" I don't think there should be an additional expense to use the computers in the business center. Although it is free to print out boarding passes, I had other tickets I wanted to print. I would definitely stay at this location again.
"Perfect for Business Meeting"
I stayed here attending a meeting on property. The guest rooms were small but nice. The meeting space was great and the staff were amazing to work with. The M Lounge was one of the best club lounges I've been too in a while. I would highly recommend this place!
Marriott is the signature hotel, and in the states the service reps really take that to heart. Best customer service in the states in is always Marriott and JW....seems like to me. This hotel had one of the better rates in midtown when i booked. Great location, walking distance to central park, a lot of amenities around and great service.
"Good location but overdue for refurbishment and indifferent staff"
We stayed in Marriott East Side 8-12th August and were totally underwhelmed. Our room was small, there were plumbing issues in the bathroom and the air conditioner beside the bed was noisy. Evidence of wear and tear were everywhere throughout the hotel (creaking lifts, chipped paint on architraves, musty odour in room..). We ate breakfast in the hotel on our last morning and were provided with an extremely limited buffet selection and provided with plastic cutlery! We had limited contact with hotel staff but on 3 different occasions I experienced a less than helpful response to my request. This is by far the worst Marriott hotel I have stayed in and I would not go back again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM