of TripAdvisor Travelers recommend this hotel
I don't write a lot of reviews but decided to write one for the staff of this hotel. I had a couple minor issues when I got to my room after checking in. I called to let the hotel staff know and the issues were addressed immediately. While addressing issues, I received a call offering to change my room. Since the issues were being addressed, I declined. Later, I received another call to make sure everything was taken care of. After returning to my room from dinner, I was greeted with a plate of snacks and a bottle of wine. A true example of great customer service!
We were there for a very quick weekend trip. The location was convenient in the middle of Midtown and an easy walk to several attractions. We were thrilled the restaurant bar was still open when we arrived at 11 pm Friday night and again Sat evening when we came back from the theater. The elevators are super small but the rooms are sizable for a family of three. There was a bodega on the next bock and also a wine shop but not a convenient "quick bite." We loved the M club on the second level with drinks and yogurt all day as well as breakfast and evening snacks. We would absolutely stay here again.
"Great location--REALLY slow elevators"
I have stayed here several times because the location is unbeatable. The help at the front desk is also courteous. Wifi, even for "gold" guests, is inadequate--in and out even for simple sending of emails. While the hotel and rooms could use a bit of an update, I wil stay there again--location, location, location!
"Great location and lobby, lots of street noise"
Overall, The hotel is in a great location and has a beautiful lobby. The rooms were clean and the beds were comfortable. However, we could hear street noise and construction all night long through the thin windows. The cleaning staff entered our room without knocking at 8:30 and woke us up. So, we didn't have the best rest and learned to always use the privacy door tag!
My wife and I travel to New York City often and Marriott on Lexington is at the top of the list. This was our first stay at this location, we had a corner rooftop suite and it was well worth the cost. The suite also gave us access to the Marriott Club which serves breakfast daily, and offers beverages and snacks throughout the day. Wonderful staff, great city views, and convenient location. Our next stay has already been booked here.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM