of TripAdvisor Travelers recommend this hotel
"Nice room, excellent breakfast"
Nice, comfortable room, spotlessly clean. Excellent breakfast buffet. I have just two complaints: there was no hot water when I showered. When we notified the front desk, another guest said "Me too." They fixed it later that morning. And it was not clear whether you could drink the tap water (in Mexico, typically you don't). The only bottled water in the room was in the minibar, with a price list. We bought a bottle of water at a store in the terminal. Bottled water should be provided, if you can't drink the tap water.
"Spectacular five star service and accommodations during a 13 hour layover 5am - 6pm @ CDMX"
Landed at 5am in MEX cleared customs by 6:30am a week after the earthquake. Hotel was kind enough to allow an early check in by 9:00AM although this was the exception and not the norm. This was impressive given that many rooms were under repair or not in good condition following the earthquake. We checked out at 4:00pm. Excellent location as we were flying Aeromexico out of T2. Aeromexico’s gate is right outside the hotel which is directly connected to the airport and is literally only a 5 minute walk. Extremely convenient. The breakfast buffet is about $20.00 per person and there are many high quality food options. The service and attention are spectacular. Our server was Cirilo who was as good as they come. He was very attentive and concerned for our well-being. He was also very knowledgeable regarding Mexico City and he described the earthquake vividly and clearly informed us of the hotel’s evacuation procedures. I would highly recommend this hotel. The rooms are spacious clean and modern. The beds are clean and very comfortable too. I would definitely make this hotel my preferred hotel at the MEX airport. Gracias Cirilo!
"Very good stay"
I spent a week in Mexico and had an early morning Saturday flight so I stayed at the NH Collection at the airport. My room was very clean, the WiFi worked fine throughout the hotel. Some reviews complained about the price....I do not agree...Staying at a major airport is expensive! I have no problem paying the money for the ability to take the elevator down to check in. I left my room and was sitting at the gate for my fight in 26 minutes! I will definitely stay here again.
"Convenient, comfortable hotel"
We spent a night here between flights. It could not be more convenient, particularly if you travel out of Terminal 2. You do not even walk outside, just head to the elevators and up into the hotel. The hotel is modern, offers comfortable, spacious rooms with all of the typical amenities you might expect. We ate dinner and breakfast at the hotel restaurant, received excellent service from Eduardo Tigo, very friendly and helpful with out special requests. The food was decent, though not spectacular.
"Mexico City stay"
All was excellent, the staff very helpful, especially in the bar. Only complaint was that the air conditioning would not make room as comfortable as we like. This may have been an issue because the f the earthquake and the hotel bei g closed for a few days prior to our arrival. It was not too uncomfortable, just nt as cool as we like, the room would not cool down to the thermostat setting
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM