of TripAdvisor Travelers recommend this hotel
"4 stars... low level of service!"
Maybe the structure can be a 4 stars but the quality of the service, room cleaning and kindness of the staff, isn't good enough. The cleaning room service don't remove empty bottles from bedsides tables and don't replace empty detergents in the bathroom; the staff is most of the time unpolite and not proactive at all: they overcharged me laundry services and I had to fight with them in order to get the refund.
"Stayed in December 2016"
Great experience. Room was huge. Lighting is a bit dark in the room. Great water pressure and the breakfast was really good. Service and front desk were great. They helped us get a cab early in the morning. Would stay again. Within walking distance of checkpoint Charlie.
"Good hotel BUT . ."
Clean, comfortable, convenient, good service, efficient, etc. Several reviews have mentioned the good breakfast but I cannot comment - at the extortionate price of 28 euros we chose not to bother. A perfectly good continental breakfast is available round the corner for less than 7 euros. A minor niggle was the fact that we were provided with three nespresso capsules each day - why three for a double room' And it would be good if the staff actually read these reviews.
"Pleasant design, located at a busy road"
Nicely designed hotel, located centrally, but on a busy throughfare street. Noise isolation of my streetside room was OK, but one definitely hears traffic in the morning. I was upgraded to a larger, studio type room, which was really nice. Very busy check-out in the morning, don't schedule too tight.
"Average hotel in a good location"
Firstly when we checked in we upgraded and paid to include breakfast during our stay. This was not communicated to the concierge and each morning we were questioned before being allowed into breakfast. It was only on the last morning they had updated their list. There was not much choice for myself being a vegetarian and if you were vegan then there would be nothing. moving on to the room we paid for and executive suite with a balcony which had weeds growing and was quite scruffy. The bed was two singles pushed together and two separate duvet covers which were open at the bottom to reveal a stained duvet.The floors were never cleaned and on one occasion only one of the bath towels was replenished. The cups and glasses were never replaced with clean ones and so we washed them ourselves to reuse.There was no iron in the room and when I asked at reception they promised to send one to the room which never arrived. Finally we had a late check out and on three occasions the cleaning staff knocked to check when we were leaving.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM