Located 1.5 km from Musée royaux des Beaux-Arts de Belgique, this contemporary hotel is a 20-minute walk away from the beautiful Grand Palace. The iconic Manneken Pis statue and the Grote Markt square are respectively 2.1 and 2.2 km from the property.
of TripAdvisor Travelers recommend this hotel
I love almost everything about this hotel. The staff over the reception are very friendly and helpful. They attend to guest with a smile regardless how busy they are. The room is well equipped with tele, fridge, safe and a coffee/tea making facility. The air conditioner has both summer and winter settings. It is well furnished with a contemporary and modern look with no compromization to details. The security measures within the complex is also impressive, allowing only guests to access. Outsiders have absolutely no chance to get pass the lift or emergency exit. There are many dinning places nearby and there is also a convenient store one block away which comes in very handy. The Metro station is just within walking distance and great for access to the various sights. There are many branded shops just up the street and only the rich can afford. There is one thing that I like to point out which is the wifi connection. It is very weak up in the room and the reception works perfectly only on the ground floor. Anyway, I am delighted with my stay and will definitely book with them again on my next visit to Brussels. Francis with regards
The hotel is not far from subway, very close to tram and bus stop. The restaurant next to hotel is good. It's locaed in shopping street. So you can find serveral shops quickly, specially including Belgium chocolate shop. It was too dry at night because of air condition. I suggest you to turn off it at night.
"Great location and value for money"
This NH hotel is cheap, clean and greatly located...all the things you need when spending a week end in Brussels. It is a "4-stars" hotel so the room are decent sized, the beds are comfortable. Pros: - great value for money - great location (shops, bars and restaurants, clubs) - parking (gets full in the week end but 2 or 3 public parking in a 100m radius) Cons: - can hear the tram vibrations from the rooms All in all, a very functional hotel that perfectly does the job for the weekend at an unbeatable price. I definitely recommend to group of friends coming to enjoy brussels.
"Spoil your Brussels trip - Stay here."
I flew to Brussels on the day of my birthday. The normal journey from Brussels Zaventem Airport to the hotel should be just over an hour but due to a late train and me not knowing my way around I arrived at the hotel around 3 hours after landing in Brussels ! Oh well,travel experience eh '! The hotel was originally called NH Brussels City Centre and is part of the Spanish NH Hotels group. I only found out about the name change when trying to plan my routes a few days before arrival. It would have been appreciated for the hotel to advise of the name change. I had been in touch with the hotel many times ahead of my stay and at no point was the name change mentioned. The new name reflects the upmarket Louise district where the hotel is based. But it is just a name sadly. The nearest Metro (underground) stop is Louise/Louiza. Once you exit the station, turn left at the Nespresso shop and walk to the bottom of Avenue Louise and turn right onto Chausee De Charleroi and you will see the NH Louise about 100 yards away . Adrian immediately welcomed me with a smile and began to get my room key ready. I told him it was my birthday and he wished me a Happy Birthday and an enjoyable stay. I was asked for a card impression but I advised I never give card numbers ( due to a bad experience 10 years ago in London) and if using any service in the hotel, I would pay for it there and then. I went up to my room and there was a compliment slip styled card wishing me a happy birthday and that there was a cake in the fridge for me to enjoy. The box of the cake was very trendy and as for how it tasted ; it was any cake lover's dream ! The thoughtfulness that it didn't contain alcohol or animal fats was impressive as due to being a Muslim, all food must be Halal or suitable for consumption in line with my faith. I was also given room slippers and a gown which my room type doesn't normally get but as a birthday treat these were provided. I got to my room and took out my charger to charge my mobile and was about to get very upset that my 3 day trip had been ruined as I had brought the wrong type of charger ! I called down to reception to see if they had a charger for my mobile phone type. The receptionist said she would call me back and she did almost straightaway. She offered to send it up or if I wanted I could come down. I thought I'd go down as I hadn't yet changed out of my suit anyway. The receptionist advised I can keep the charger for my 3 night stay ! Can I just say thanks to Elvira for saving my trip ! As I was on a budget, being without a mobile would have really ruined my trip. Thanks Elvira ! This amazing service along with the doubly daily amount of toiletries,robe and slippers,Ms Gusy and Thierry's exemplary service would be the only examples of great service here. All shops etc were closed when I checked in so I enjoyed my cake in my room and even had some for breakfast the next morning. I didn't sleep very well as room 705 was aligned with a tramline and even on the 7th floor the constant rumbling and tram bell ringing really disturbed me. I'd not recommend this room. Also,there was some dust. The next morning I thought a cup of coffee would be nice with my cake. I was unimpressed to find a long black hair in the kettle. I called down to reception to request an Iron and Ironing Board. I was further happy when the Housekeeping Manager Ms Gusy brought these and also replaced my kettle. She gave me information about where to get nice views of Brussels close to the hotel ( outside the Justice Palace ) Poelaert Plein from where you can see the Atomium,Koekelberg Basilica and a nice panoramic view of Brussels. That the Housekeeping Manager herself would come to my room and be so helpful was really kind and appreciated. I did advise reception that I would need my room changing as the noise of the tram was unbearable and ruining my sleep. I advised I would be visiting Brussels all day. When I got back later that evening,Front Office Manager Bart was aware of everything which shows excellent communication between staff. I was given a new room. On a few occassions the room keycards wouldn't work in the lift and had to be reprogrammed at reception ( the lift only goes to your desired floor if you insert the keycard in the slot in the lift yet this wasn't advised at checkin or at any point thereafter ). My new room was almost ok apart from a ripped sofa chair which also seemed to have had ink thrown on it. I called down to reception to help move the ironing board and iron to my room as, after a day of busy sightseeing in Brussels, I had to make 3 trips from room 705 to 841 to transport my belongings. Thierry was very kind to bring cutlery and butter to my room and had a nice personality. When the room maid came up I tried to explain the chair issue and she didn't speak English. She called reception and began talking in French and her call was cut off by whoever answered. She tried again and no answer. She offered to replace but I'd had a long day and really wanted to go to sleep so declined. After 20 minutes of trying to call reception, I had to go down to reception as I didn't want the blame for the damage. Adrian advised he was the only staff member on checkin. So I went back up to my room ( after having the key reprogrammed again ) and on entering the bathroom,noted that there was an olive/khaki coloured fabric shower curtain which was pink underneath from constantly being soaked and smelt bad. The paint on the ceiling above the shower unit was puffed from condensation. The luxurious toiletries were in double amounts everyday as per my request and without me ever having ask for them again as I have done elsewhere in the past. In the evening of my second night, I went to put all my valuables back in the safe and it suddenly became lifeless. I called reception, a lady said she will send someone. Elvira came up and looked behind the cabinet holding the safe and couldn't get it to work. She offered to take my passport etc to the reception safe but I politely declined. I mentioned the safe on my last day ahead of visiting Bruges. I came back and it was still dead. The hotel has a superb location in a stylish upmarket shopping area. There is a Carrefour Express nearby and the night shop called Noman Shop on nearby Berckmansstraat is open daily 1800pm-0200am for drinks and snacks although hotel has some beverages for sale in a fridge. There are a number of classy restaurants nearby as well as all major transport links. Would I stay again ' Absolutely not. I am appalled at false statements by the Hotel Manager Olivier Bouts, after my stay where he claimed, to my booking agent, that I was told that the room would be noisy( I wasn't and he never did show proof of such an email ), that the fabric shower curtain in my second room is fine ( it wasn't , see photos ) and that the photo you see here of a chair shows the chair is fine ( this photo is from the first room where the chair was ok so obviously it looks fine).I deleted the ripped chair photo however 2 different staff have seen the state of the chair in my second room. I would never stay at this or any NH hotel again as as a result. I asked for 1 night's refund and was ignored for weeks. I was then being forced to accept points and to join the loyalty club which I declined. I can tolerate many things but not lies. The Customer Service is disgraceful both at the hotel and in so called Customer Relations. Some of the staff have a very unconcerned attitude and they display zero levels of urgency. On checking out I wasn't even thanked for staying and the receptionist, although efficient, really didn't look like she wanted to be there. Language barriers are also a problem. Considering this hotel is in such an upmarket area of the city which is the capital of Europe,this is poor. Seeing guest reviews since my stay, I am not at all shocked about poor service at this hotel. It should receive an A star for bad service. Room Tip: Avoid room 705 unless you love the noisy rumble and bell sound of trams. Better still avoid this place full stop.
"Our best stay in Belgium"
This is a lovely hotel and the rooms are well maintained and luxurious. Would definitely recommend this place to anyone visiting Brussels. The location is excellent and there are a lot of metro stations around. The tram passes right in front of the hotel. We enjoyed every bit of our stay at the NH hotel in Louise.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM