Located 1.5 km from Musée royaux des Beaux-Arts de Belgique, this contemporary hotel is a 20-minute walk away from the beautiful Grand Palace. The iconic Manneken Pis statue and the Grote Markt square are respectively 2.1 and 2.2 km from the property.
of TripAdvisor Travelers recommend this hotel
"Good Location and that's all"
Price was too much for a room where you could not move. A clean bathroom but there was not even a gliding shower stand so you had to hold it in your hand if you wanted to have it on you. Awful lighting both in the room and the bathroom. Ambiance was like for any chain hotel. Reception, nice but inexperienced and slow.
Overall very good with a good location and best price of all NH hotel in the area Air-cond could have been better and no possibilitys to open the window I will comeback if price will remain low and the service remain stabil and nice Thanks for me
"Great location and value of money"
The hotel is located near many interesting places. Tram stop is only 90 metres far away and the metro is just few meters by walk. There is a small supermarket nearby so you can buy something to eat if you are lazy to go out. There are many good restaurants nearby so you have a choices to eat. The room was quite clean but there was dust in my room. Bathroom was clean and there was more than enough amenities set and you can ask for more if it's not enough. Bed was comfortable but you don't have a choice of pillows eventhough in your website written that we can have a choice of pillows. Value of money. Hotel staffs were super friendly and professional. First day we checked in with double bed room because we didn't want to wait for queen bed room. The next day we asked to change and the hotel staffs were more than welcome to help. I would give a 5* stars for the staffs. As a frequent customer I was happy to stay here. Please keep going and try to keep a high standard. Only a little thing you should improve is about dust in room (we have changed 2 rooms and we found dust in both rooms) and a choice of pillows because if in your website written that we can have a choice of pillows we were aspected to have it. For overall you are good hotel chains and value for money and the customers can have everything their need to stay comfortable when they stay in your hotel.
"Short stay in the Brussels city centre"
The first impression you get when you enter in the hotel that it is very clean. The reception is 24hrs and they spoke more than 3 languages. I arrived at the hotel on Saturday morning around 9:30 and check-in time was at 3. Despite being so early the reception lady helped us in securing the room. Staffs in the hotel are very friendly and have very good knowledge of the city. The hotel is 7 minutes from metro and 2 minutes walk for tramp and busses. The hotel is situated in the central area and a lot of tourist attractions are within 20 minutes walk. The only down side I can see is hotel room sizes are bit small compared to other hotels I traveled so far. However, room was very clean and had a nice interior and had all the general facilities which are available in the most hotels. Just make sure when you get a room try to avoid the rooms which are on the main street as you can hear the traffic and tramp voice even with windows closed. My overall experience with the hotel was very good and I will definitely choose it again.
"The hotel in the upmarket heart of Brussels !"
I flew to Brussels on the day of my birthday. The normal journey from Brussels Zaventem Airport to the hotel should be just over an hour but due to a late train and me not knowing my way around I arrived at the hotel around 3 hours after landing in Brussels ! Oh well,travel experience eh '! The hotel was originally called NH Brussels City Centre and is part of the Spanish NH Hotels group. I only found out about the name change when trying to plan my routes a few days before arrival. It would have been appreciated for the hotel to advise of the name change. I had been in touch with the hotel many times ahead of my stay and at no point was the name change mentioned. The new name reflects the upmarket Louise district where the hotel is based. The nearest Metro (underground) stop is Louise/Louiza. Once you exit the station, turn left at the Nespresso shop and walk to the bottom of Avenue Louise and turn right onto Chausee De Charleroi and you will see the NH Louise about 100 yards away . Adrian immediately welcomed me with a smile and began to get my room key ready. I told him it was my birthday and he wished me a Happy Birthday and an enjoyable stay. I was asked for a card impression but I advised I never give card numbers ( due to a bad experience 10 years ago in London) and if using any service in the hotel, I would pay for it there and then. I went up to my room and there was a compliment slip styled card wishing me a happy birthday and that there was a cake in the fridge for me to enjoy. The box of the cake was very trendy and as for how it tasted ; it was any cake lover's dream ! The thoughtfulness that it didn't contain alcohol or animal fats was impressive as due to being a Muslim, all food must be Halal or suitable for consumption in line with my faith. I was also given room slippers and a gown which my room type doesn't normally get but as a birthday treat these were provided. I got to my room and took out my charger to charge my mobile and was about to get upset that my 3 day trip had been ruined and called down to reception to see if they had a charger for my mobile phone type. The receptionist said she would call me back and she did almost straightaway. She offered to send it up or if I wanted I could come down. I thought I'd go down as I hadn't yet changed anyway. The receptionist advised I can keep the charger for my 3 night stay ! Can I just say thanks to Elvira for saving my trip ! As I was on a budget, being without a mobile would have really ruined my trip. Thanks Elvira ! All shops etc were closed when I checked in so I enjoyed my cake in my room and even had some for breakfast the next morning. I didn't sleep very well as room 705 was aligned with a tramline and even on the 7th floor the constant rumbling and tram bell ringing really disturbed me. I'd not recommend this room. Also,there was some dust. The next morning I thought a cup of coffee would be nice with my cake. I was unimpressed to find a long black hair in the kettle. I called down to reception to request an Iron and Ironing Board. I was further happy when the Housekeeping Manager Ms Gusy brought these and also replaced my kettle. She gave me information about where to get nice views of Brussels close to the hotel ( outside the Justice Palace ) Poelaert Plein from where you can see the Atomium,Koekelberg Basilica and a nice panoramic view of Brussels ! That the Housekeeping Manager herself would come to my room and be so helpful was really kind and appreciated. I did advise reception that I would need my room changing as the noise of the tram was unbearable and ruining my sleep. I advised I would be visiting Brussels all day. When I got back later that evening,Front Office Manager Bart was aware of everything which shows excellent communication between staff. I was given a new room. On a few occassions the room keycards wouldn't work in the lift and had to be reprogrammed at reception ( the lift only goes to your desired floor if you insert the keycard in the slot in the lift ). My new room was almost ok apart from a ripped sofa chair which also seemed to have had ink thrown on it. I called down to reception to help move the ironing board and iron to my room as, after a day of busy sightseeing in Brussels, I had to make 3 trips from room 705 to 841 to transport my belongings. When the room maid came up I tried to explain the chair and she didn't speak English. She called reception and the call cut off. She tried again and no answer. She offered to replace but I'd had a long day and really wanted to go to sleep so declined. After 20 minutes of trying to call reception, I had to go down to reception as I didn't want the blame for the damage. Adrian advised he was the only staff member on checkin. So I went back up to my room ( after having the key reprogrammed again ) and on entering the bathroom,noted that there was an olive/khaki coloured fabric shower curtain which was pink underneath from constantly being soaked. The paint on the ceiling above the shower unit was puffed from condensation. The luxurious toiletries were in double amounts everyday as per my request and without me ever having ask for them again as I have done elsewhere in the past. In the evening of my second night, I went to put all my valuables back in the safe and it suddenly became lifeless. I called reception, a lady said she will send someone. Elvira came up and looked behind the cabinet holding the safe and couldn't get it to work. She offered to take my passport etc to the reception safe but I politely declined. I mentioned the safe on my last day ahead of visiting Bruges. I came back and it was still dead. The hotel has a superb location in a stylish upmarket shopping area. There is a Carrefour Express nearby and the night shop called Noman Shop on nearby Berckmansstraat is open daiuly 1800pm-0200am for drinks and snacks. There are a number of classy restaurants nearby as well as all major transport links. Would I stay again ' Bizarrely I would but only if I get a much cheaper rate and if aforementioned problems have been sorted !
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM