of TripAdvisor Travelers recommend this hotel
"Good location although slightly dated hotel"
Chongwenmen and the surrounding areas are great for tourists and very close to key attractions. The hotel itself is clean although there were mold stains in the sealant in the bathroom and spots on the mirror (between the glass and the mirror backing) that made the room feel a bit dated. Also, our thermostat did not work even though it was set to the maximum temperature (while other rooms in our party did not have the same problem), and the problem could not be fixed without a room change to another floor (away from our party) nor with space heaters (which the hotel did not have). Otherwise, would recommend if the price is right.
"Strategic Location, near to Subway line 2"
I stayed in Beijing Novotel Xinqiao hotel for 2 days in November 2017. I booked a standard room with buffet breakfast. The room is just nice for 2 pax and a bit difficult to do your packing. The buffet breakfast is consider acceptable compare to China standard. Cereal, local Chinese food, types of buns and pao, fruits, beverages, salad, condiments, bread and butter, omelet, sausages and etc. Don't put so high expectation on the buffet as the taste is not as good as what we can enjoy in others Asian country. The location is just outside of ChongWenMen Station (Line 2) Exit A. You can find two shopping mall opposite the street about 10mins walk after turning at the corner. There's a supermarket and restaurants at the mall. The staff at the concierge are very helpful. They will help you to get a taxi to airport if necessary, and provide accurate estimated rate so you won't afraid of being cheated. As for the receptionist, I think they should attend more training so they can improved on their customer service skills.
"Service is average"
I booked 3 rooms for me and my guests. We arrived at 14.00 pm, but we had to waited one hour for check in. the location is good, but there is no shuttle bus to Airport. The room's air conditioner could not be adjusted properly, so the room I stayed was warm, and I did not feel comfortable of it.
I've stayed at this hotel many times and found that it keeps improving with it's services. Clean rooms and efficient staff. Great massages in the spa. We stayed on the business floor which includes an excellent daily breakfast plus an assortment of food and drinks for the late afternoon Happy Hour. The entire staff up there was amazing! Thank you for a wonderful stay!
"Ok is not enough "
Hotel over all ok. Room is big and bed perfect. In room cleaning very good. Room had become a upgrade but furniture appears used. Bathroom ok and clean. The worse is the situation at breakfast. To call it a disaster is in my opinion the correct description. Lots of waiters but no one has a clue what to do. Takes an eternity until the tables are been cleaned. Running out of great is a constant as well as a lack of coordination the different stations to be refilled. One day there is an huge amount of fruit while on the other day there is none. Another point which makes me angry is the lack of cleaning. As an example I do post the rack for the china. It has not been cleaned in ages. Same situation at the coffee makers. All in all a absolutely not satisfied stay at a four star Novotel!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM