of TripAdvisor Travelers recommend this hotel
We stayed two nights in this hotel in an exclusive suite on 4th floor with a wunderful view to the river. One of the problems was the tremendous noice at night coming from the street caused by nightlife. However, the biggest problem was the fact that we didn't have warm water one morning. The receptionist suggested to let the water run for a while because it might take some time until the hot water would reach the 4th floor. This is not a joke. We tried it again half an hour later with the same effect-still no hot water. Only after more than one hour there was hot water available. A hotel of this category with over 400 € per night should have its plumbing system up to date. The excuse from the receptionist that at 8 a.m. many guests would take a shower is simply ridiculous.
"Loved this hotel"
This was a lovely hotel in a great location. Near by everything. I would highly recommend staying here if you visit Prague. The staff was friendly and accommodating. The rooms were very large and spacious. My only complaint would be that we paid for a castle view which we had but we had to look out the window and find it. I wouldn't really consider this to be a castle view. Our friends did not pay for that and had virtually the same view.
"Just a beautiful property "
My husband I just came back from a 4 day visit at this hotel. Our room was just beautiful, and our view spectacular. Front desk, (thank you Jacob and your female coworker ) was so helpful with all our requests. We had dinner in their restaurant and it was perfect. Chef toured the room which is always appreciated. Elegant setting and service was flawless. Our breakfast which was part of our room rate, was delicious with many choices and nice dining room. Our favorite thing however was the view from our window. We pulled chairs over and enjoyed a class of wine while enjoying beautiful Prague. Highly recommend.
"Excellent position but not up to five stars level"
On a positive note: 1. Staff was very helpful and tried their best to accommodate us. In particular Daniel at the reception was going an extra mile every time. 2. Hotel position is excellent and just few minutes from Charles' bridge and old city so in just few minutes everything is accessible. 3. Rustic old charm: older wing of the hotel has real charm and lovely energy. Negatives: 1. We were in an older wing of Smetana Hotel which is beautiful but might be a reason for some of the issues... We had no hot water during five days but only warm water. Apparently due to pipes being too far from central area. 2. Bath is in area that has very steep roof so one cannot stand and shower but only have a bath which is problem if you don't have a hot water. Staff called plumbers but we have seen no improvement. To be fair we were offered to move to a newer wing where there was no problem with water but we loved the rustic feel to the older wings and decided to remain in our room. 3. There was noise in a regular intervals throughout the night that seems to be coming from pipes in the walls which would awake us during the night. 4. If you an elderly person or someone with knee problems make sure you book in a new wing which has a lift. Old wing has number of steep stairs which we didn't mind but it is not everyone's cup of tea. 5. I would definitely say that older wing of the hotel is not deserving 5 star level for the following reasons: walls had many patches of paint coming off and were dirty, tap in the bathroom for cold water was not working for two days, furniture is outdated, tiles in the bathroom were damaged in the middle, we had to call twice for toilet paper and few other things that were nor replaced regularly. Five stars level is about those special little things that should work perfectly which was definitely not the case in Smetana Hotel.
The hotel was converted from a historical building, located in a very convenient spot in the old town, within walking distances of a lot of attractions. The size of the room was amazing. It had a big living room and bedroom, far too big for one single occupancy. Breakfast was good.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM