Unfortunately when we checked in we were told that the king room we had booked wasn't available, which wasn't a great welcome. Nevertheless the Hilton Park 55 is without doubt very well located. Rooms are like in most chain hotels, nothing special and a bit noisy because of the way the windows are made. Breakfast is great!
"Do Not Stay Here! Overpriced and Inept."
If I could give this hotel a minus rating, I would. First off, don't be fooled that because this is a Hilton, you will get quality. The rooms are overpriced and outdated - looks like they spent all of their remodeling money on the high-tech elevators and that's it. Don't bother with the continental breakfast either - unless you want diabetes with all the store bought muffins and yogurt. You're better off going to 7-11 for breakfast. Worst of all, was that they gave away my friend's luggage to another person! Yes, that actually happened. And No, it was not a regular black Samsonite luggage either. Rather, after we had them store it away after check out, they gave away the tan suitcase to another guest.... who took it to Sacramento. Rather than trying to find a resolution and apologize, hotel staff remained confused and proceeded to take days before they were able to update us on where the luggage was. In the meanwhile, I sent several texts and emails. No compensation either for the missing suitcase - even though I asked repeatedly. Instead, I had to demand an apology - the only thing I got unfortunately.
"Excellent location and price"
I stayed 5 days at this hotel for a conference The front desk were very helpful They honored my initial requests for the room. as I booked through a third party a room with skyline view. The room was very clean, the hotel was very accommodating, the stay was very smooth and I had no issues with the room. Will stay there next time I come to SF
Hotel location is great but be ware of many homeless in the area. Hotel service is mediocre. You always need to ask three server to change your bed sheets. Breakfast service depends on your server and buffet is basic. Did not get any upgrade as Diamond member and staff was not helpful. The location is centralized if you are OK with many homeless people around you.
"Awesome Location, Great Service"
We stayed here for 4 days during my wife's work convention. Rooms were clean, and breakfast here is amazing. We stayed with 2 babies and had no issues the whole time. Its very close to the trolley which will take you all the way to the pier. OR if you want to go shopping on Main its a block away. Would stay here again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM