of TripAdvisor Travelers recommend this hotel
We were booked by our company at this hotel for 11 nights. From the day I checked in I was put on a lower floor and my colleague was put on the higher floor as he was an Australian as said by the guy at the front desk, but I let it go. The next day at the breakfast buffet, the staff are just passing by me and would not give a care if you have utensils to use or if your table set up for the next customer to eat at. When my colleague ordered coffee they would almost immediately serve him one and would never offer me any and just leave the coffee pitcher in our table. At Coopers bar, I asked them to charge what I have ordered to my room, but for some reason, they said I can't charge it to my room and have to pay for it upfront, so I gave them my credit card to have it charged to it, but whenever my colleague is with me they let him charge it to his room. There was also a time when I gave my valet ticket to collect my car, I have to wait since there was no driver available, then there's another person who gave his valet ticket after me, and soon as the driver arrive they took the car of the other person first. On my 10th day at the breakfast buffet, the usual way of their service just passing by me and wouldn't give a care about a customer, I ordered a coffee and they have me waiting a long time only to see them serving other groups, I've had enough of how they treat me so I complained to the manager and all he said was they have a lot of guests that's why they can't serve me right away. I receive a letter from the assistant manager of breakfast buffet wanting to talk to me, but never did talk to me either. They did not apologize or any. This is by far the worse hotel service I've ever experience in the whole UAE. My advise, if you are not a local or white, NEVER stay in this hotel. Expensive, Poor Service, and Racist.
"Stay in Park Rotana"
i checked in the hotel at 11.30 PM and checked out at 05.15 AM approximately as our company vehicle arrived at 5.15 am to drop at airport. the check in and check out time is minimum and there was no trouble.If hotel management could provide at least light breakfast at 4.45 am it would be fine
"An amazing stay as always"
This is probably my third time staying here and I have chosen Park Rotana to be the hotel I stay in whenever I am in Abu Dhabi. Everything about the place is excellent. From the staff to the cleanliness to the service has been top notch! Keep it up guys!
Great visit - again - to one of the world's tourists destinations. The scenery and ambiance coupled with the fantastic variety of things to do make Abu dhabi trip a joyful experience at all times. Amazing hotel with amazing staff, they are very attentive and helpful. I must say a very special thank you to the reservation team and guest service that made our stay memorable one. The friendliness of the staff is worth complementing. Everything about the hotel was exceptional, and I can't praise the entire staff enough. The rooms are very clean, stylish and I really love the interior design, its amazing. Their decor is superb with excellent facilities.
The hotel has a lovely view of the Grand Mosque, its facilities are more than comfortable and the staff are friendly. If you're staying for longer than a week, find alternative laundry services as their prices are quite high, but other than that the hotel is lovely.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM