Pera Palace Hotel, Jumeirah is located in the dynamic heart of Istanbul,only 20 kilometers, separates you from the Ataturk Airport and few minutes separates you from Istiklal street and taksim square.
"A Beautiful Old Beauty Restored ! "
The good and helpful service compliments the beautifully restored building. Location is great . Rooms, furnishing bedding etc are all of a high quality. Watch out what you book though as if your room faces the street where the entrance is it may be very noisy till about 1 am when the bars close. Window sound proofing is poor.
I was heart broken to leave this beautiful hotel and city yesterday after a wonderful 5 night stay. We previously stayed in 2014, and sometimes when one returns to a place one has loved, it doesn't live up the rose coloured memories. This definitely wasn't the case here. The hotel and staff are even lovelier than I remember. We stayed in a Senior Suite and it's definitely worth splashing out if you can as the room was stunning! Enormous and so comfortable. The balcony looked out over the Golden Horn so we had a beautiful view of the city, and the most fabulous sunsets to look forward to every evening. It's true that a busy road runs close to the back of the hotel - but hey Istanbul is one of the largest, most chaotic cities in the world and if you want to be in the thick of the action then it's hard to get away from noise. It didn't keep either of us awake at night. If they have one area for improvement it is breakfast. There is a wide choice of good food on offer but it is a confusing and chaotic affair, especially when compared with the smooth service in the bar, front desk and at afternoon tea. I am sure they will tweak this and it will work fine soon. I am quite fussy when it comes to hotels, I love good ones but hate spending good money on a poor experience. I cannot wait to come back to the Pera Palace, it is one of the most special hotels in the world
"Fantastic venue with lots of history, great service"
This lovely hotel is located in the centre of Istanbul in the Beyoglu district. We decided to stay here because the venue was recommended by friends. It looks rather grand from the outside, overlooking the Golden horn on one side. The staff are very friendly and professional. Initially we were offered a room on the second floor but after a friendly conversation with the exceptionally friendly manageress on-duty (Mrs. Ayas), we got one of the writer's rooms (ours was on the 4th floor with a lovely balcony). These are rooms where famous people (i.e. Agatha Christie, Ahmed Ümit) stayed and they are decorated accordingly with artifacts which belonged to these people on display. The hotel was initially built for people who travelled on the Orient Express and it has been restored to its original "grandeur" with great detail. There are loads of famous people on the list of previous guests (Greta Garbo, Ernest Hemingway, Alfred Hitchcock, Kemal Atatürk, Mata Hari) There is an old fashioned lift which we rode on our arrival. The manageress was giving us a little tour on arrival which added a very nice and personal touch. There is even a little museum in the pink room where Atatürk used to stay several times. Altogether, the stay was fabulous. Rooms are very clean and up to the latest standards. There is complimentary water and even a power line in the safe which is very handy if one wants to charge an Ipad, Laptop or a phone while out of the room. The breakfast was very tasty and service was quick and friendly. I will definitely stay here again. Thanks to all staff for adding to a great weekend.
"Beautiful hotel terrible customer service"
4 nights at the Pera Palace Hotel were poor (at times terrible) in comfort, service and overall stay. The negatives.. Having asked for late check out at 2pm instead of 12pm house keeping still rang the bell, knocked on the door and even started waking in! Basic communication from reception appears non existent! Our room had a balcony and waterside view however suffered from the dual carriage way immediately below, making it difficult to sleep comfortably. On our last night a wedding took place with loud music playing until 12am. I acknowledge the occasion however the hotel should inform its guests as a a minimum courtesy. House keeping did not replenish water bottles (which I had to repeatedly ask for on 3 of 4 nights) whilst also not stocking up face tissues or smaller towels. Finally, I ordered poached eggs one morning during breakfast and they were not even served! Tired of asking for things again and again, I left it having pretty much finished my breakfast. Not what I expected from a so called luxury hotel. I actually did have few positives to write about (including the restored interiors, location to restaurants, bars and shops) however left extremely disappointed by this experience so nothing more in this review. I DO NOT RECOMMEND THIS HOTEL, seek alternatives as you will be disappointed if you expect true luxury.
I loved the service and the hospitality here you guys were amazing through the whole time, very helpful staff indeed. What I did not like was the breakfast! I wasn't able to eat like I usually do! Very cheap kinda breakfast not for a 5 stars hotel. We ate basics like fruits and couldn't wait to go out and have a proper meal, unfair for people paying for breakfast, we deserves a decent one.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM