of TripAdvisor Travelers recommend this hotel
"Great for families with young children"
The hotel is on a quite area of Nai Yang beach.Beach is not at all crowded and the water is very shallow for several 100 meters during high tide. Nice sandy bottom so easy to get out the wave breaks. Best for families looking for a peaceful getaway. It's not close to the Island's night life such as Patong beach. It's close to the airport- you can see the planes take off, but you can't hear them. What we especially liked was the pool access rooms where the back porch has direct access to the pool. The pool outside the room is shallow- less than 3 feet deep- so it's perfect for young children to learn to swim. The service is also what sets this place apart. Everyone we passed greeted us with a smile and a Sawadee. The wait staff at breakfast was very helpful and friendly. One, nick named "Jiwwy" was in love with out 8 month old. She played with her and even brought her local treats the following day. The front desk staff was equally friendly. We had a evening flight and they were happy to extend a late check out. It helps to have Marriott status. The spa was also very well run and the two massage therapists we used were well trained and experienced. Overall, a very pleasant, peaceful stay at a well run resort.
"Great view from the beginning and in every detail"
The resort is located 2 km outside Mai Yang (Beach). You can go by feet about 15 min. to Nai Yang Beach (main Area) when the tide is low and 10 min. by taxi for about 165 Baht. The staff is very friendly. We booked a room with direct entrance to the pool. also nice view into the garden of palms and all the exotic plants.
"Finally we are not happy"
Basically the resort is nice and all the staff are friendly, but some points make me feel not happy at all. Especially the receptionist was not able to find my old Marriott Member ship number in the system, this can happen but every time she told me she will handle it directly, finally we left and it was not closed. The prize I paid for is not equal the value is finally my feeling. There are better resorts for the same prize. The season was not perfect, The sea is miles away. Touching seawater needs a long walk. Finally on the day of departure we left at 1:20AM with the car arranged by the hotel. First the booked breakfast was not prepared and we left without, secondly the driver was unfriendly. A small goodby and thanks would be ok, but he left without saying anything.
"Delightful smaller property with a Thai feel"
We are regular visitors to Phuket and always stay at Marriott Brands so when we saw a new property had opened we decided to try it. The welcome was professional and friendly and the room clean, well furnished and comfortable. The bathroom modern and fresh. We had a room with a Cabana by the main pool area which was lovely. The pool is stunning and the beach area very safe. We ate in both restaurants at the Hotel and enjoyed the meals. Happy Hour in the beach bar was good value. The breakfast was a buffet and very well stocked with all kinds of foods suitable for all. The staff were mostly delightful, and several remembered us from previous stays at another property where they had worked previously which was lovely. The hotel has a "small" resort feel to it which suits us, but it is very quiet so may not be to everyones taste. We loved it though as it was so relaxing. My one criticism would be that the pool attendants were not very proactive, preferring to sit behind their desk on their phones rather than attend to guests. Very unusual in Thailand and not typical at all of the rest of the hotel as the staff were very attentive. As Marriott Elite members we felt recognised and appreciated.
"Great upscale option in Phuket!"
We moved to this resort after a very disappointing first night at the Le Meridien- what a difference!!! The staff is friendly, welcoming, efficient, knowledgeable and accommodating, taking every opportunity to anticipate your needs and honor your requests for the best experience possible. The reception, inquiries and send off - everyday- were met with genuine interest, warmth and friendliness. The property is somewhat isolated and located on a lush, idyllic hillside, but not too far away from stores/shops/town by car or taxi. It is beautifully decorated incorporating Zen styling and atmosphere. We ate at each of the restaurants, had two spa treatments- the masseuse Monica was fabulous- and enjoyed down time at the beautiful beach and pool. Although it rained on most days, all day, the resort offered many indoor (terraced) options to enjoy the view without being outside in the elements, which was great. The staff found a way to keep our indoor days enjoyable with attentive and creative service. Housekeeping was very good, food delicious and spa treatments were heaven. To the management I would only suggest to aggressively remove any debris/litter from careless guests, especially cigarette butts irresponsibly pitched out on the walkways and terraces. This ruins an otherwise pristine property and experience for all. Thank you Marriott Nai Yang for salvaging our Phuket beach vacation in the very best way. We had a truly wonderful stay. I will be returning this this Marriott as soon as I can.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM