of TripAdvisor Travelers recommend this hotel
"Very noise hotel"
I had a week in Pratagy. Food was ok, but almost the same all day. All drinks included were really nice. Nice beach. Hotel is very noise during the day. it plays music from 07:00 AM till 11:00 PM, and its very loudly. Beside this, the recreation staff screams all day long in the mic for activities in the pool. IT`S NOT THE HOTEL IF YOU ARE LOOKING FOR REST.
Great value for money, this resort is outstanding! Staff was amazing, extremely polite and always smiling and ready to help. The resort was in a perfect location. The weather, warm seawater and the beach in general is all you need to relax. The resort had some wonderful entertainment for family and kids and there was a capoeira class/event as well. Breakfast was superb. Plenty of drinks to choose from. Overall a great stay, definitely coming back.
"Beautiful property - poor management "
This is a beautiful resort! The beach is gorgeous, the water is warm and the weather is amazing. Everything you need for the perfect vacation. Unfortunately Pratagy has a long way to improve. If you expect a friendly "Brazilian" staff - this is not the place. Front desk didn't even say welcome or hello at check-in. We booked a "studio" (room type) and honestly for R$600/night you would expect a nicer room- no decor, no picture on the wall, no chair to sit, old mini-fridge. Food and beverage are amazing -but they only clean the dinning area. If people eat by the pool, under the trees or on the beach, you will see leftovers and dirty dishes all day long. On top of that- you will share the space (and likely the food) with street dogs and cats that visit the resort, including the dining room! Guests are not enforced to wear shirts during their meals, so as you eat you will see people in their bathing suit (even in their speedo as you get your food from the buffet!). Monkeys are also welcome in the dining room, so watch out during lunch. The sad thing is that animals eat the leftovers from the same dishes we use. If you're an early bird- be patient with the service. We came to the beach before 9am and chairs were not clean, bar was not open (not even for water- "the guy" went somewhere), there was garbage from the previous day, life guard was not there. You're on your own. It's a private *gorgeous* beach, but you still get people selling stuff... which is annoying because they insist and we were concerned about leavening our stuff behind. I believe we had bad luck, for a full day the main pool was closed, paddle boards not available, kayak station was closed early, acarajé station not available - all on the same day! Everything is translated to Spanish - but nothing to English. When food is labeled (which did not happen often) there was no translation to English. Also no English channels on TV - it fees like they are a Spanish friendly property. Please understand that this is a beautiful place for vacation - but if you've been to other all inclusive resorts before, you will notice a poor level of service here. We had a great time but I would not come back - would rather spend the money on a different property.
"Best hotel and service ever."
I asked for assistance to propose to my wife and they helped me do it all, they setup a nice dinner ordered flowers and all in the DECK on the beach side for us and I was able to propose, she said yes by the way. We spent 3 days there and it was all inclusive all a very memorable experience. The service was great the people were amazing and I will always be thankful for all they did. Highly recommended.
"Great value for your money "
You pay exactly what it's worth...don't expect any luxury...the rooms (standard) are nice but not fancy at all...the common áreas are nice, the food was good (almost everything on the buffet were brazilian dishes), except for the kids menu The beach is great, big waves and warm water I would recommend it if you dont have high standards...but on the other hand it's really cheap compared with the caribbeans resorts
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM