of TripAdvisor Travelers recommend this hotel
"Good service and place"
The hotel was good, they where really helpful. The internet is really slow, and the shower was difficult to get a right temperature. The breakfast was oke and had a good variety, but the bread was not really fresh.
"Good location, terrible internet"
this is a nice looking hotel, rooms with good size and nice breakfast. BUT, nowadays, a terrible internet connection makes a pessimistic idea of the hotel. Not first time here because of near work, but always a bad internet experience in the room.
"Very disappointing experience (didn't actually stay)"
After a flight I arrived about 9PM with 2 other US company executives and one local executive. Were instructed upon arrival that our reservation was cancelled and there was no rooms. Desk attendant seemed much more intent in figuring out what happened than helping us find a room (honestly after a few minutes we didn't care - we just wanted to be settled). After about 20 minute conversation with the local executive the desk attendant told us it would be about 10 minutes and he would have it solved. We went into the attached Pizza restaurant to have dinner and a drink. we took about an hour - maybe slightly more and when we came out the attendant had nothing more than when we went in. He did try offering us two rooms with two single beds each...obviously not a satisfactory answer. Otherwise he could only point us toward another hotel. If he knew that was the answer, why not stop by the restaurant to tell us after the initial 10 minutes was up - we might not have taken as long on dinner if we knew we still had to relocate...in the end I don't think anyone could find the exact cause of the mixup and the desk personnel appeared much more interested in making sure they CYA (which I don't believe they succeeded in) than taking care of customers...disappointing level of service.
"Great weekend at Belo Horizonte"
We were in the hotel during the weekend for an event, good localization, easy access, very clean and an amazing restaurant. The staff were very cheerfull, nice and helpfull. Didn't spent too much time inside the hotel but overall it was a nice stay.
Great hotel! Location is excellent - Lourdes district, and it's close to Diamond Mall. Room Service was very good. Breakfast was good! This room was very comfortable. Great facilities for guests: swimming pool, gym, business center, sauna, jacuzzi, parking... Parking was paid. Free wifi. But I have only 2 points to complain: - I didn't like the smell of the bed clothes. They stank. I asked to change all bed clothes and they did immediately. - Big line to check out at 12:00pm and only 1 receptionist to handle with both check in and check out. He apologized at the end with all guests.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 12:00 PM , Check-out: 12:00 PM