I can't even count how many things went wrong. When I first checked in there were mosquitoes circumvent the front desk. Got to the room and the air conditioner didn't work, but luckily the repair man came quickly. The blinds ripped off the wall when I tried to close them. The toilet was clogged the first day. There are no electric outlets in the bedroom. Only one device can be connected to the wi-fi at a time. The door to the living room was jammed open and blocked the view to the TV. Not that it mattered because it turns out the Tv was broke. But don't bother trying to call the front desk, it's not possible to call from the room. I will never stay here again, not even if you paid me!
"Nice location, bad service!"
The hotel is in the nice location, 10 mins walk to the metro and 5 mins walk to rua Augusto- the night life street. The room is quite spacious with bedroom intergrated to dining. The check-in was late and there weren't facial towels or foot towels in my room. We had to ask for it! The hotel's towels were absolutely old and some was torn with stains. A maid knocked at the door for room cleaning on the 2nd day, we told her that we were leaving in 5 mins and she agreed to come back afterwards. When we came back to the room at 8 p.m., the room wasn't cleaned, the towels were still on the floor and the bed wasn't made but the list on the minibar was checked! How unplesant!! It's the first and the last time in this hotel!
"very good stay"
The hotel is in a really good location, it's very clean and facilities are very good. An observation I'd make, though is about check in. I got to the hotel 15 minutes before check in time and 15 minutes after check in time I had to discuss my plans with the person at the front desk so I could have my room. Other than that, staff is willing to help, breakfast is good and the rooms have a great size. I'd definitely stay there again.
"One of my favorite locations in Sao Paulo for a long stay!"
We stayed here 2 months in three different type of suites. Each of then we rented private from Sr. Jose Claudio Policastro. He is really a great host. Always attentive, very polite and always time for a nice conversation. Also he helped us with some minor problems in our flats. The housekeeping works very efficient. Also there is a really nice and big heated indoor swimming pool and a big Sauna. The gym has all the machines you need in the morning for a great workout. The location is perfect. Actually for me in the "heart" of big and busy Sao Paulo. All the major streets are around and in walking distance. From Paulista Avenue, Rua Oscar Freire or nice Frei Caneca to go during the night. I would definitely stay here again.
"Not so good"
My room was not ready at my arrival. It was not so clean. Troubles with the wifi. Breakfast buffet is not at the best level. A friend of mine was charged a full day because he left the room 2 hours late. The room is a bit noisy at night.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM