of TripAdvisor Travelers recommend this hotel
"Great Hotel at very central location"
Great hotel, nice, big and clean rooms. The staff is very helpful and friendly. The rooms were services twice a day with coffee and toiletries always replenished. Very central location, very close to the Castle and the Old Town.
"Krakow at your finger tips"
The location can't be beat - just outside the old town and so close to many great restaurants, bars, pierogorinas, a short walk to Wawal Castle and the Planty; easy tram ride or longer walk to the Kazimierz district. Hotel staff were quite helpful and knowledgeable, provided some good tips for transportation, local restaurants, museums.
From the moment we checked in the hotel staff couldn't do enough for us. We were upgraded to a Business Class room and given two drinks vouchers before we even mentioned it was our wedding anniversary in the coming days; once they knew that we found pink champagne and strawberries had been delivered to our room the next day. Ordered room service on arrival and due to a misunderstanding on whether we wanted to go ahead with the order we hadn't received the food 45 mins later. Called to check and they apologised profusely, explained they thought we had changed our minds (there was some back and forth on the call about whether they could do certain foods as it was late at night so we could see how it was misconstrued) and when it was brought to us shortly afterwards they explained there would be no charge for the food because of the inconvenience without us mentioning it at all. Our flight home was late in the evening and they gave us a late check out until 6pm at no extra cost, pretty sure it's hotel policy to do that whenever they have availability so don't think it was due to the occasion - a definite bonus. Hotel location is perfect for sight seeing, Main Square is a little over 5 mins walk away. Room was spacious and bed comfortable. Little tip - at breakfast if you want bacon just ask; you won't find it at the buffet or on the menu (no idea why!) but they do have it :)
"Great location and friendly staff!"
This hotel was in a great location, a few minute walk from the centre of Krakow. The staff were extremely helpful and friendly. I guess the issue we had was the air conditioning unit in the room was a bit noisy at night and you couldn't actually turn it off, only alter the temperature. It would go off if you opened a window but at night then you could the traffic etc. outside. This wouldn't stop me from recommending the hotel though, we really enjoyed our stay.
"Mid week break"
An excellent hotel in a great location, close enough to the city center to walk in, but still in a quiet location. Our room was of a good standard and clean, the staff was helpful and attentive, breakfast was self service and of a good standard.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM