of TripAdvisor Travelers recommend this hotel
"Comfortable Property - Excellent Location"
For the typical American taste, the hotel is overpriced... but this is Europe, where the rooms are smaller and the prices higher. The lobby is welcoming, the staff very accommodating, and the breakfast, while overpriced (comparatively speaking) at $29. is excellent. I was told that for $10. more, the same breakfast can be enjoyed on the 20th floor.
"Clean room and helpful house keeper"
I live in Sweden and we had the short weekend trip over the mid summer in Copenhagen. We are 2 Adults with 6 and 9 yr children. We booked family suites there were 2 single bed in one room and one bed sofa in the other room. Each room has own flat tv on the wall that we could watch different channel at the same time. The room feels like bit out of the date but it was clean and comfortable. Up on the arrival the room was fixed for extra bed and 2 more towel set with extra shampoo which was not the common in the Scandinavians hotel with 4 star levels. The house keeper we met at the corridor is really friendly and helpful. It was a nice stay at Radissin blue CPH.
"Good service and location"
Typically a business hotel situated in central Copenhagen. Adjacent to good running routes and short ride to the airport. Very professional service at check in and out. Breakfast standard. Great pub also with friendly service.
"A fallen star"
The Radisson Blu Royal in Copenhagen has something about it. Perhaps it's the architecture of the building' The (now subtle) link to Arne Jacobsen' That it was opened as one of the SAS hotels in the airline's heyday' I have been a guest at this hotel many times over the years and witnessed how Radisson's lack of investment in the physical condition of the hotel has turned it into some derelict property. Yes, I get that a renovation programme has started but it is coming 10 years too late. First, however, the positives: - location: 3 minutes from the Central Station and 5 minutes from the town hall square and Strøget, the high street - staff, who always have a smile and seem genuinely interested to please (or perhaps make up for the property's faults) - view from rooms - tie-up with proper gym, which is located in the same building as the hotel - great functioning wifi Then, the negatives: - the property is in extremely, extremely bad condition (see photos) - housekeeping poor: hairs found in bathroom, on desk and on bed linen - the breakfast room situation is poor: it looks like a temporary set-up in a conference room - no intimacy, no atmosphere. The buffet itself leaves a lot to be desired and is some of the poorest I have experienced in Copenhagen: bad quality, poor choice, lousy presentation. - the property seems to take a lot of guests going on cruises: one group of people dominating a hotel is never a good idea. Recommendation: Avoid until they have the rooms renovation completed. Hopefully this will look more proper than the attempt that has been made at renovating public areas. It is generic and lacking character and respect for the original design.
"Tired, worn down hotel"
We were part of a tour group that stayed at this hotel the end of June. To say we were not impressed is an understatement. First start with the Pros, the location could not have been better for touring around Copenhagen, all the sites we wanted to see were within walking distance. The concierge staff was excellent and helpful in every way, the restaurant down stairs off the lobby also had a welcoming and energetic staff, delightful! Now for the things that were beyond acceptable for any hotel and in particular a name brand hotel. When our group arrived, check in was a bit disorganized, some rooms were available and some people had to wait quite a while for their rooms. We were "lucky" in that our room was available. Available but unacceptable, there was a very strong odor, the source of which I hate to imagine. We went down immediately to ask for another room, we were told at first that there were no rooms ready and available, and then they strangely found a room. Odd, because some of our co-travelers were still waiting for a room. So we went up to our room, no odor, but a bit worn out and dated. As we settled in I noticed that it was quite unclean, the table surfaces were dirty, rings from damp glasses etc. basic cleaning that had not been done. The bathroom floor and tub were coated with a grey grime( dust or '). Considering the situation with rooms being unavailable to other guests and that we just settled in, we decided not to complain. I travel with hand wipes, etc. and just cleaned up. We were ready to explore Copenhagen, but waited an hour for our luggage. There appeared to be only two bellmen on duty. We were a tour group of approx. 65 people, and yes that is a lot of people, but they knew we were coming. So far that day , not enough staff to clean rooms and have them available on time for arriving guests, not enough bellmen to deliver the luggage in a timely manner. As we became more acquainted with our room, we discover more unacceptable things, someone had put a shower cap over the smoke alarm, probably so that they could smoke without setting off the alarm, you would think the cleaning staff would have noticed it at some point, but as you now know your staff wasn't doing a very good job in that room. It rained three nights that we were there and each morning there was puddle of water on our window sill where water had seeped in. There was old stains and water damage around the window, so this had been happening for a long time. We understood that they are undergoing a renovation, boy did we ever. We were on the 20th floor and they were renovating the 19th, we were awoken by the sounds of construction. You may wonder why we didn't complain or ask for a different room. We understood from our fellow travelers who also had issues, loud or non-functional AC, single King beds for single ladies traveling together (who had requested either separate rooms or at least separate beds), among other things, that the hotel had very little solution to their concerns, except to apologize, cite the renovations and provide minimal relief from their concerns. We figured we wouldn't fare any better. The tour company we traveled with is known for many things, including great accommodations, this was not great. We have traveled all over the world and have stayed in all kinds of accommodations, rustic camps in the rainforest , were there were bugs and snakes, what we would expect in a rustic location. Having said that we were not dissatisfied , it was what was to be expected in that location, a shabby, unclean and unmaintained room in a modern city in a modern hotel was not what we expected and is the source of our dissatisfaction . I hope that the renovation fixes many of the problems for the next guests, but what is not going to be fixed is the lack of interest that your guests are truly comfortable and satisfied staying at your hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM