of TripAdvisor Travelers recommend this hotel
"Really nice! "
This hotel is super nice. Beautiful lobby, complimentary iced tea served upon check-in, Starbucks coffee served at breakfast, clean and spacious rooms, friendly staff. What REALLY impressed me was the fitness center! For a hotel gym, wow! Fantastic. Nice pool also. Not far from Grand-Place (€7 Uber). Would stay again.
"A little luxury "
We really enjoyed our stay at this hotel. The location is good for those who don't mind doing some walking or are in the city for business. It's well connected by bus and metro but also you can walk into the centre in 20mins (a very pleasant walk via the Palais Royale). It's located in the heart of the European quarter which is very interesting and has lovely parks. The hotel itself was clean, modern and we really liked the design of the lobby. There was iced tea on tap which is a nice touch. We used the pool and sauna briefly. Both were nice enough but it might have been nicer to have robes in the room or by the poolside (I ended up in the lift wrapped in a towel). The pool was also slightly cooler than we expected so we didn't linger. Service was excellent throughout our stay.
"I want to keep the secret to myself"
This hotel just keeps getting better and better. I visit Brussels on business at least three times a month and I always stay at the Renaissance. And look forward to it. This is my definition of a home away from home and a notch better.
The hotel manager went out of his way to accomodate our special request and we had a really enjoyable stay. Therefore, I can warmly recommend the Hotel, which is also conveniently located if you're on EU business.
"Worst reception ever"
Classified as a top hotel in Brussels; trying to make a business reservation by phone directly at reception on May 5th around 19:00 1. No way to bypass an electronic/advertisement greeting call : visit our website, etc... 2. Finally receptionist cannot speak a word of any of both Belgian national languages, so reversing to English, the guy speaks very slowly and in a pedantic way. Unfortunately cannot provide me with the relevant information. 3. After asking him to put me through the ' Duty manager' , I was told there is no ' Duty Manager, please call Monday' 4. Decided to stop the bad experience here and found another 5-star hotel in Brussels ( there are plenty) where guests are welcomed by a caring person instead of a machine and where the national language will not be ignored.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM