The Hotel Riu Palace Tikida Agadir is located in an excellent place of Agadir. It is just separated from the beach by the promenade and its location make that this hotel is the perfect option to enjoy the colored exoticism of Morocco, the beaches and their blue waters of the Atlantic Ocean.
of TripAdvisor Travelers recommend this hotel
"Lovely hotel and holiday"
Me and my partner have just got back from a week in this hotel, and both thought it was great! The staff are all so friendly and helpful. The food was lovely, lots of variety throughout the whole day. The bars are great, lots of great cocktails on the menu and a lot of branded alcohol included :) We had a standard room whuch was really nice! better than we were expecting, spacious and the bathrooms are lovely. We loved the pool and the hotel is right on the beach :) A couple of very minor points ... the tables in the main restaurant are quite close together, so can feel like you are having dinner with the people next to you. In our room we had no plug sockets close to any mirros, so not great for ladies wanting to dry and straighten their hair. For the price we paid we thought this was great value for money. We would highly reccomed and would love to go back!
Big property located in front of Agadir beach, spotlessly clean and very elegant. Hotel guests were mainly Germans and French. . 1) Rooms: my room was at second floor, really BIG and well equipped, extremely clean and everything was looking new, housekeeping was ok. The only minus is that they don't give you any bathrobe or slippers, but this has not been a problem. 2) Food: excellent, plenty of choice, always delicious and always fresh. Same goes for beverages, no cheap all inclusive spirits but quality ones only. Real coffee (not instant one and not the "dirty water" they are usually giving in all inclusive resorts). 3) Hotel staff: receptionists, waiters and other hotel staff are wonderful, always ready to help. Some waiters are not very fluent in english but I had no problems as I speak french too. No problems with receptionists as they speak 3-4 languages. 4) Amenities: beach was absolutely huge, but keep in mind it's a public beach so the hotel has just a small portion of it reserved to guests. This is somehow a good thing, because the beach sellers are not allowed to enter inside this area and some of them are more than aggressive. The ocean water is pretty cold and I did not see many people swimming. Pools look nice, but I never stayed there (I always prefer the beach). Free wifi everywhere, inside the rooms, in public areas and even at the beach. Great speed, 144 mbit. IGNORE the sellers that will stalk you every time you will put the nose outside the hotel and you will spend for sure a fantastic holiday. I would definitively come back !
"Lovely holiday and hotel "
Just arrived home from a lovely week away! The hotel is gorgeous and very clean! So much attention to detail. Breakfast, lunch and dinner was lovely, we always sat outside which was so peaceful. as inside would always be very busy, hot and loud. The majority of waiters were very helpful and attentive but some were not so, however I do understand that it's Ramadan at the minute so they are easily irritable and it can't be nice serving food all day when hungry and thirty. The waiters will bring your drinks to the table which is so helpful so you don't have to carry plates and drinks together. Only downside of meal times is they need some extra areas with buffet food as it was always very crowded with people trying to get food and you would end up waiting ages due to people pushing in. Pool area was gorgeous! Choices of sun loungers, beds and cabanas. Reserve if you want however always lots of extra beds left around 10/11 if you wanted a lie in. Pool bar was really nice to. Good drinks choice! We noticed if you tip your bar man they will come to you with drinks so you don't need to get up. We only wondered down to the beach a few times as waiting outside the beach exit to the hotel is always around 5+ people waiting to sell you things and it was very annoying. They don't want to take no for an answer. However on the beach they have camels! So perfect photo opportunities. Rooms were gorgeous. So clean, tidy and beautifully decorated. No faults at all! Wifi is amazing! You can get wifi in ALL areas of the hotel, fast and it's free! Perfect. TUI reps were really helpful and always offering help if you needed it. They even put cards under our doors just checking in with us which was a lovely touch. Keep your eyes peeled for tortoises as they live in the hotel grounds! Very cute RUI reps were really nice, made an effort to be very welcoming and remembered your name.They ask if you wanted to play hotel games and if you not they weren't pushy at all. I absolutely loved this holiday, without a doubt the best hotel I have ever been to! Only a couple of negatives, but these were heavily out weighed by the positives! I hope I can come back one day! Perfect holiday and gorgeous weather! Thank you RIU! x
"Beautiful hotel but terrible service"
The good bit... +Beautiful hotel +Youssef and the rest of the animation team are lovely +Branded drinks are good but staff are moody when you ask for them +Pool is cool which is relaxing in the hot sunshine +Rooms are nice and spacious The not so good... - Staff are lazy - Restuaraunts are overcrowded and not enough tables - Bar service is slow - Some staff are very rude The Riu Palace Tikida Agadir was advertised as a 5-star resort which, visually, was. In terms of the service, however, this was absolutely not 5 stars rated. We were booked to stay for 2 weeks and when we arrived in our room, we felt very hot and found the air conditioning to be poor. When we asked about it at the reception after 1 week, we were told that the air conditioning in our hotel block was broken and that they would move us to a different room. After unpacking our suitcases and hanging up our clothes, we then had to re-pack and the unpack again in our new room - not ideal when you go on holiday to relax. Furthermore, we found the bar and food service to be very poor. Not only were staff lazy but we found some to be very rude. We even ordered drinks at a table with some other couples that we met and on several occasions, we never saw the waiter again - so the drinks order vanished. At the bar itself, we found the service very slow. Staff seem to only care if you gave them a tip - which we did - but this shouldn't be the 'be all and end all' of getting a drink in a 5-star resort. At the pool bar, when asking for a bottle of water, the bartender responded with 'don't you have water in your room''. The final straw was when I asked for a drinks order at the lobby bar. The order contained 2 of each drink, to avoid having to go back up to the bar and wait and one of the members of staff started to get grumpy with this and asked why I was ordering 2 of each drink. After explaining why, he said it was 'more work' for himself and he couldn't understand that I didn't see an issue with it - after all, it is all inclusive. In terms of the food - it was a bit repetitive but manageable. However, it was concerning when we entered the restaurants to find staff on their mobile phones, not bothering to take us to a table to be seated. We found it very difficult to find a clean table due to tables not being cleared quick enough or in most cases, not at all. The Thomson website says that there is an Italian a la carte restaurant. When we tried to book this at reception, the member of staff laughed at us and told us it opened in the summer. Isn't June classed as summer' Additionally, when we booked another of the a la carte's we were told to come back and get a receipt of the booking at a later date because the printer was broken. We came back on the night of our booking (around 7pm) - the booking was at 8.30pm. When we spoke to reception, they told us they had no record of our booking but they would book us for 9pm that night. We turned up at 9pm to be turned away as they were full. We then were forced to go to the main buffet, which was now closing up and after complaining to the hotel manager, we managed to rectify this. The entertainment is a bit meh, and is repeated each week - we had the pleasure of seeing each performance twice - woohoo! Our cleaner kept leaving the balcony doors open to 'air the room'. It didnt need aired and our valuables were at risk of being stolen - we were on level 1 (jumping distance up to our balcony) and we looked out onto a busy street. We submitted a formal complaint on the 12th June 2017, whilst on holiday, with the TUI rep, Chris - who was quite helpful but not very empathetic. Apparently because it was Ramadan, it was to be expected. Hotel standards shouldnt drop beacause of staff's personal issues/beliefs. We complained to the hotel manager, Nadir, who tried to help but initially said 'what do you want me to do'. Isn't that his job to decide how to compensate guests' Eventually, we were offered late check out for free but this made no real benefit as our flight was delayed by over 2 hours - not any fault of the hotel though. Quite frankly, our whole experience has been a complete shambles, from start to finish. We are so glad to be home but we're furious at how poor our holiday was, how poor the hotel service was and how uncaring your staff are. As university students who have saved up all year for this holiday, we were completely gutted and disappointed at the above and honestly, we feel robbed of our hard earned and hard saved money.
"Wouldn't rate this as 5* "
My partner and I stayed at this hotel from 12-19th June. The hotel is HUGE. There are over 4000 rooms in total. We flew with Thomson (TUI) and had a rep our entire stay who was very helpful and gave us lots of information. Upon first impressions this hotel is beautiful. It is very well maintained and the cleaners work very hard. When we checked in: it was about 10pm so our luggage was taken straight to our room which was great so we went straight up to our room to bed. The rooms are very spacious however our view was not great (we didn't upgrade so can't really complain) our view was of a back street - all the locals walking past at night and being very noisy which wasn't great but the hotel can't really prevent this... Talking of noise, my partner and I were woken up early hours of the morning from noise in the room above us. It sounded like furniture being dragged across the hard tile flooring'' Was very strange. And very annoying. Our room: overall was okay, not great... some things were broken such as the plug in one of the sinks was jammed so couldn't be used (luckily there were 2 sinks), the shower glass hinge was broken so couldn't be moved much in fear it would fall off the wall! Also, one of our lamps wouldn't turn on. The room overall was very dark in the evenings. In fact the whole hotel was quite dark inside, there's not much lighting. The food: was buffet style for breakfast lunch and dinner. It was mainly the same food with a different meat each night. Can't complain about the food though. There was a lot of choice and you can have something different each night if you wanted. It's mainly pasta, pizza, chips, fish choices, chicken... that type of thing. There were 2 a la carte restaurants you can also book for ONE time each. We went to the Moroccan one but didn't bother with the fusion one. The menu didn't look that appetising. The pool: Was very large and had a pool bar. The staff got my drink order wrong twice so make it clear what drink you want. I ordered a pina colada and got given a mojito!! Although the pool bar was very understaffed so we had to wait 5 mins for a drink. The staff were mainly round the other side of the bar... occasionally someone would pop round. In fact a lot of the time the staff made us feel invisible. Some were okay but most of them are grumpy and don't acknowledge you. Just pick up your glass and walk off type thing. There are plenty of sun loungers. Some with cushions and some normal plastic ones with a mesh covering. My partner and I stayed around the pool sunbathing for the majority of the day. There is also pool staff members which carry out activities during the day such as aqua aerobics and darts and volleyball on the beach. They were very nice but it gets a bit annoying when they come to you every morning asking you to participate in the activities. You say no and they say "come on it'll be fun". Just be firm and say no. The beach: Was quite nice. There is the locals that try and get you to buy things etc along the beach which was very annoying. There is a private section of the beach in which locals weren't allowed. We didn't really stay on the beach though. Although it's a nice beach, the atmosphere around the pool is better. The weather: Was cloudy and overcast every morning till about 11/12 when the sun came out. It's still warm up until then but the sun didn't make an appearance most mornings which was a shame. However when the sun did come out it's very hot and nice to go in the pool. It's sunny from about 11.30am - 6.00pm. So plenty of time to get a tan. My partner and I went on a camel ride for 2hours which was great and can be booked through Thompson or other websites online. The man was lovely and took loads of photos for us on the camels at the beach we went to! There is also a photographer at the hotel who can arrange a free photo shoot with you on your stay, usually around sunset at 7.45pm. Then after you can have a look at your and you can choose whether you want to buy any of them. A smaller one (A5) is 100 Moroccan Dirhams and a larger A4 one is 200. This is a very fair price and he is very lovely, taking you all over the hotel grounds to get a perfect photo. Would I return': Due to the lack of things to do probably not. But I am the type of person that likes to explore and keep busy. Yes it's a relaxing hotel and location but the only things to do is camel rides, a crocodile park and a small bird/wildlife park. There are catamaran tours and tours into Marrakesh but they were more expensive and further away. The shop in the hotel was very small and didn't sell much. Fridge magnets, post cards, bags, balls for the pool, sunglasses and hats and suncream (which costs about £15 per bottle!!) and that's about it. The staff weren't that friendly and didn't make us feel special in any way. The manager however is lovely and gets very involved in running the place which is nice. I mean there was nothing in particular that made me say "there is no way I'm coming back here again" but in my opinion it was nothing THAT special and more like a 4* hotel. In fact I have stayed in better 4* hotels than this and I am only 20.. haha!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 11:00 AM