of TripAdvisor Travelers recommend this hotel
"Great, but, bad sleep."
Great hotel. Clean, nice rooms. Horrible pillows, squash down to paper thin. The firm Pillow I requested was also too thin. Even putting two tougher was uncomfortable. I left with a sore neck! Otherwise it was a nice stay.
A great experience from top to bottom (the bar on the roof has special views). Wonderful staff! Will be coming back again! Located righ next to Kennsington Palace. If you like a morning run, this is the place.
"Being poorly during our visit we offer many, many thanks for such special care."
Over the years of our countless visits to London we have always stayed at the Royal Garden Hotel, because, unlike many other such hostelries, we have first hand experience of how they really do care for both their guests and the staff. And, during our latest visit, it was delightful to see the busy party to congratulate all of those many staff with over 20 years service; what an achievement! Yes, it was no surprise to us that, suffering from my chronic illness for most of my visit, staff at all levels from chambermaid to waiter to general manager went more than the extra mile to provide gentle, cheerful care, to ensure I was as comfortable as possible. Many, many thanks.
"Great option if you get the right room!"
We enjoyed our stay here. We booked direct through their website and were given a bonus for that. They also contacted us to see if we hand any concierge questions before we came. It was farther out of the main city then we wanted, but it was a short Tube ride away. The hotel is located on a great shopping street which was super convenient to Whole Foods, Starbucks, drug stores and restaurants. We had an executive room with a rooftop view. The sofa bed was small, a twin, not a double like the listing suggested and could not fit 4. This was also a connecting room which was loud on both nights. I had to complain twice after being awoken at 1 AM with continued noise until 3 AM. Since we were staying for 6 nights, when I complained I asked for a better room. We were given a different room with a city view the next day on the 9th floor with a full couch sofa. We also started a second room that night, a twin room with a Mews view, which was nice. Our only problems were some outlets didn't work and some radios had USB hubs and some did not. Makes it hard to charge devices. They need more USB hubs! We had room service and one of the items we ordered was the 3-onion soup. We were brought 3 onion soups, and were charged fas such. The girl who brought it up went back downstairs to talk to the manager to correct it, so she corrected the bill and took 2 of the soups away. I thought that was odd, in the US, they would leave them from you. Otherwise, the food was great. Our girls in the twin room ordered pizza one night and the staff refused to let them put it on their room charge so they had to spend their cash, which I didn't appreciate. Other than that, the staff was really friendly and helpful and the rooms well appointed. Could use some minor upgrades for the price. Had amenities for the family like games and scooters which we borrowed.
"Week-end in London"
The room was not ready at 14h00, thus we were forced to wait. Was given a room 601 - a room with a very strong smell of cigarette smoke. The floor carpet was covered with several stains. After our complaint, we were explained that this is a smokers room. We requested immediate change of room. We were given a new room - 219 - it was rather OK, but it was a room for invalid person. The bathroom sink was at very low high. not very satisfied taking into account the number of stars allocated to the hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 12:00 PM