"Great hotel with beautiful views"
The rooms are good with magnificent views. Breakfast was perfect with a great variety of options. I don't like the fact that it's not possible to change money in the evening and before 9 am. The ATM machine has a miserable rate and I already had dollars which I wanted to exchange.
"Mediocre hotel can consider depending on your budget"
I have mixed feelings about this hotel. I stayed here because of a convention was organised in this hotel and the organisers placed me here. However, the rooms are ordinary, lack facilities that I would consider standard in 5 star hotels, such as coffee and kettle. The toilet was old and dirty/rusty, the toilet seat was made from a very thin plastic, more commensurate with a 1 star hotel! The gym is stuffy and old, and the food at breakfast ordinary without and without flare. Its an OK hotel to stay in if you are on a budget. If your meeting happen to be in this hotel, the Melia Hotel directly next to this one is much better. The hotel is a good 1/2 hour from Ipenema by car because of traffic. So not that convenient. The beach seems fine, but some locals tell me that the water is not clean, they suspect because nearby is the largest favella in Rio.
"the worst hotel, so disappointed"
the power stopped, which i've never experienced before. the water stopped, also which i've never experienced in my life. and then yellow dirty water is running.(it's horrible) i called the hotel service and the staff said "it's normal. Thank you." and hung up.('') I think at least you should say "sorry" even though "it is not your fault" . You could be better. Anyway The worst hotel, the worst service. so disappointed. remind that the name of hotel has been changed to "royal tulip rio". be careful 체크인 하자마자 전기끊김 샤워중 물끊김 다시 나오는 물은 찌꺼기 섞인 녹물이었음. 프론트 서비스 최악. 절대 절대 비추임 참 이름바꿔서 royal tulip rio 호텔임. 잘 피해다니길
I stayed for 12 nights after Christmas with my husband. We were very impressed by the staff, they were all so nice and always answered our questions with a smile, the rooms are big and very clean, although every room has a balcony there are no chairs and table so we can sit and enjoy the beautiful view we had, so we asked for it and when we got back from the beach to our surprise we had two chairs and a table, thank you, we spent many wonderful evenings just listening to the sound of the ocean. The breakfast was delicious and with a big variety. I want to specially thank Gilcimar for his attentiveness toward all are questions and his good advices, you sir are a real gentleman and we thank you for that, at the beach there was Vincent who is so so nice, always made sure we had chairs and a parasol and would always ask if we needed anything, thank you,I loved this hotel and its staff we will definitely go back. Thank you Royal Tulip for an unforgettable vacation. Olga & Jorge
"Bad post service"
i stayed for 3 nights last december. When I checked in the hotel made a debt in my credit card for the 10 nights I was supposed to stay. Due to an emergency I had to leave in the 3rd night. I paid for those nights but the hotel hasnt gave me the deposit back yet. I sent several mails but nobody answer me back. Dont know what else to do
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM