The Hotel learned it was our 25th wedding anniversary and gave us a free upgrade to a suite.Comment of W. John R , United States the 2014-07-04
"Excellent location near Time Square"
This was our second stay at The Royalton. We choose this hotel because of its location near Broadway theaters, and for its high energy lobby and bar. I think the hotel needs some refurbishing as the elevator carpets were filthy and some corners of the bathroom looked like they were either worn or not clean. This was disappointing as we did not notice these things on our last stay.
"It's worth the upgrade $$"
This is a wonderful hotel, close to Byrant Park, 5 ave shopping, times square, theater... The hotel is very chic, nicely decorated, and we paid extra to have a bigger room. It's fantastic! The only thing is I believe they do charge for wifi...
"A great place in the middle of Manhattan"
The Royalton is a boutique property with a little flair for the dramatic at night (the lighting in the lobby is dim). While I did not try out the lobby bar, the lobby area was inviting and quiet. The restaurant was on the side of the hotel facing the Grace building, so entry on that side takes you through the restaurant. I ate breakfast in the hotel. The breakfast was superb. I recommend you try it when staying at the hotel. I noted a couple of problems with my room after the first night for someone to repair while I was out for the day. Although I had not requested a change, the desk manager immediately changed me to a larger room. The new room was quite spacious. Both rooms were well appointed and the toiletry amenities were high quality. The lobby area covered much of the downstairs and provided a lot of quiet space for guests to relax. There was construction along the street, but that did not deter cabs awaiting your exit from the property for the trip back to LGA.
This was a great find considering hotels in New york can be quite pricey. I got a great deal on our stay so I really have nothing to complain about other than it would be nice to have a coffee maker in the room. Our room was clean, so I'm not sure about other people's experience saying it was dirty. The bed was super comfortable and the shower has great water pressure! The staff were all very accommodating, as we forgot a phone charger so they just took our phone and charged it for us until we came back to get it in an hour or so. Another thing I noticed people commenting on was how poorly lit it was inside. I get it but I also realize that it is a bar on the first floor when you walk in! Can't expect bright white lights in a bar area, as dim lighting sets the mood/atmosphere of the style. Once you are in your room you can turn on all of your lights and it is nice and bright if you want it to be. Finally, the location is great. We stayed for a concert at the playstation theatre. It's so close to time square but without all the busy/loud mess.
"So disappointing "
Great bar! But during my stay, the air conditioner made intermittent clattering noises, which woke me and my husband up all night long. Worst sleep I've ever had in a hotel. The room was tiny and the view was downright depressing. It was a pretty awful experience overall. We had to choose between the clattering noises or being too hot. Either way those choices guaranteed that we would get NO sleep. And I would've reported it to the staff but it was the middle of the night and I figured it would be even MORE hassle to involve the staff. All in all, a disappointing stay!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM