of TripAdvisor Travelers recommend this hotel
"Organisation Service etc Haß to be improved!"
Stay here now for 4 weeks ! So we know the hotel already by heart.... First of all : We like it here. Perfect location Nur 5 stars is not what you will find here . Starting the Room - The entrance door of our room is shaking the whole day due to the wind, so at night we had to use a towel between the door and the wall to stop the noise - Reklamations die mit Work out Little nasty flies in the bathroom - we asked the maid to spray ... Again flies... Reklamations die mit Work out... The toilet flush we repaired by ourselves.... Sink had to be cleaned....due to the water stayed inside... Maid entered my room without knocking and left within a second when she realized someone is still there... So i was mit sure if it was someone illegal...or not.. .. Pool: Music as loud as you are in a music festival - the same time a television is giving you Sport game infos in the same high Level And furthermore you could hear the tv from the childrens space.. . So i faced 3 different sources of sounds without beeing able to escape . Reklamations die mit Work out Gym : some machines mit working... Reklamations die mit Work out... Well - I think that were only small items, but in all.... We your guests - so pls listen to us and do your job.... Thank you
"Not a 5-star"
Average hotel in front of the beach in Fortaleza. Do not think it is a luxury hotel as advertised. The bathroom lacks any kind of amenity. On 2 consecutive days there was no hot water in the shower. At reception they said it happened because "the hotel was full"... Nice breakfast. Nice room but not a luxury room. Do not expect a 5-star hotel stay. A bothering music in front of the (at Trem da Alegria facility) hotel can be annoying if you have to work.
"A 5-star joke"
This hotel and most hotels in Brazil really need to get with the program and realize it is 2017 and not 1997. The location is fine but do not expect a luxury 5-star hotel, it is 3-star at best. Upon arrival no one at the front desk spoke English, we were basically check-in over the phone. I expect a 5-star hotel to have English speaking staff, especially at the reception available. The room was far below what one may expect from a 5 star hotel. We booked a junior suite at a very high price and it was so disappointing. The 'terrace' was a depressing small balcony where you could only stand. Here we were imagining ourselves sitting on a terrace of a junior suite with a glass of wine, well none of that! The 2 slow lifts were irritating with an operation system from a long long time ago. Expect queues at the lift and be inside the lift going up and down before you reach your floor. One evening we invited a friend to come visit us at the hotel room and were basically denied this by the reception who again called someone who could speak English and told us this was not allowed. I pay a premium price for a room and are not allowed to invite a guest' Ridiculous. The bathroom was the worst part of this so called 5-star hotel. Small, again depressing, small shower, no bath and things falling apart. What luxury hotel charges for shaving kits and toothbrush etc' I just laughed when I saw the note. Upon check-out they tried to charge me in Euro's. When I said I wanted to pay in Reals I got a big frown and turns out they still charged me in Euro's! That is so low for a business to do to make a few extra cents. Will not come back.
"The worst place to stay on earth !"
Used to travel at least 2 weeks per month I have stayed in many places but must admit that this hotel should get the award of the worst place to stay. I am surprised about number of stars shown at the entrance since hardly one can be attributed. Poor service at any level, for such a luxury property hardly few employees are speaking basic English ! Bathroom are not maintained and full of mild no glasses for toothbrush just one towel. Air condition is not working well and the room is very very basic ! Asked for a single room and get one double bed plus one single .. I guess if I was planning to have some friends ! No way to order room service they simply don't understand English ! Check out took 35 minutes to be done and when you ask to change the address on the invoice for accounting purpose they said no sorry we can't ! Luckily I stayed only 2 nights with busy days so I don't had to stay that much in the room ! Will certainly not come back and not recommend this place !
"Great hotel and local craft market"
The standard room is clean, modern, spacious and confortable. The staff is helpful, polite and discret. The restaurant offer good quality food and excellent prices. A good size pool at the top of the 20 floor building with a awesome view, as well as a large jacuzzi and bar. The gym is appopriate and the lobby bar offer confortable armchairs and good varyety of drinks. I recommend.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 12:00 PM , Check-out: 12:00 PM