of TripAdvisor Travelers recommend this hotel
"Excellent hotel "
Stayed here for the weekend, really nice staff and great room. Very convenient for the main areas in town. I would highly recommend this hotel as a base to stay in Bilbao. Lots of restaurants and bars in the area.
"Not a good experience , think twice about this hotel."
This hotel was booked for us by a new Zealand travel agent, via their wholesaler. It was in a good position, supposed to be four stars and sufficient for a quick stay in Bilbao. ( three days was too short though as is tremendously interesting city) We were two couples, one lot in standard room which was very basic but clean, annoyingly nowhere to store suitcase. Other room was a Junior Suite which was large, coffee machine ( pods rationed to 2 at a time) ,nice bathroom, comfortable bed . Two things made this a memorably BAD STAY. The first is appallingly rude staff. NO eye contact at all at reception, very slapdash check in, brusque and rude and not at all welcoming. Over the two nights, three days we observed consistently the male staff putting the phone on hold and leaving it on hold until the clients simply hung up. It was pointless ringing reception to request any housekeeping items at all. I went down to the desk in person and requested two beer glasses and some ice, it STILL had NOT arrived 36 hours later when we checked out. The second thing was more frightening. On checking out, our party observed first hand the brazen THEFT of another client's suitcase from the reception area, less than one metre from where it was placed next to the man's wife seated in reception. The reception desk is on the second floor, anyone can walk in from the lifts off the street lobby. The staff could not work out how to replay the CCTV footage but finally it was played and it was all caught on film. The thief simply walked into reception and without pausing grabbed the suitcase and wheeled it away. The staff casually told the distressed American gentleman, who had lost his bag with his heart medication in, to go to the police. We were really shocked and pleased to leave. Think carefully about staying here and take lots of precautions with personal safety and luggage.
"OK for a Short Stay"
We booked this hotel through Agoda for 1 night. Our rate was 100 euros which was room only without breakfast. I probably would have given this stay 3.5 stars but because we did arrive around 12:30 and they let us check in early, it was greatly appreciated. We were in Room 451. The room was fine - nothing too special. We took the bus from Burgos to Bilbao and arrived at the Bilbao Bus Station. Then we took the Orange line metro for 1.60 euros per person for 2 stops to Moyua station. Then, it's about 5 minutes on foot. Upon leaving, we took Airport Bus A3247 for 1.45 euros per person. The stop is about a 7 minute walk from the hotel. As for the location, this hotel is fairly close on foot to Old Town and Guggenheim Museum. WIFI was complimentary and no complaints. I did have a couple of complaints. The safe did not work but since we were only there for 1 night, I did not mention this to them. Also, the floor was a little dirty in our room. Otherwise, the stay was fine and I would stay here again if the price was right.
"Good location for walking traveler"
The entrance door is very close to casino , but not so lively nor noisy! The front desk is on the upstairs and small. It seems to be a family managing hotel. The front man is very kind and friendly to the guest. Room is clean and good size. It is very good cost performance hotel.
"Not a true 4 star"
This hotel is conveniently located within walking distance of many attractions. The rate was reasonable but it is shocking that a four star hotel would charge extra for an hour or two of late checkout. Parking is also available but expensive and extra for the late checkout. For a four star hotel not to have porter service (entrance on ground floor, reception on 2nd floor), no concierge, no valet parking (parking garage entrance is around the block, at the back of the building) is highly unusual.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 12:00 PM