"Great service and thank you for the upgrade"
While it is like most other Shangri-La five star hotels, albeit a little bit old and old fashioned, it was very reasonably priced and the welcome and service were personal and excellent, particularly the horizon club - including putting up with our at-times grumpy and noisy kids. Good play room, good big pool although kids pool not good, unpretentious, easy and kids loved it. And thank you for the upgrade to the executive suite!
"Beautiful night in fantastic Chiang Mai hotel"
For a wonderful hotel this is one of the best in Chiang Mai. Everything was perfect. This is not a new hotel but the maintenance and renovations have keep pace and evey item in the room worked perfectly. The friendliness of all staff is a credit to the management. I have no hesitation in recommending this hotel.
"Amazing Service and Friendly Staff"
I must say that the thing that struck me most on our most recent visit was the absolutely wonderful service. From the porters and concierge right through to the room attendants - they were all so friendly and professional in the manner that they conducted themselves. Travelling with children can by difficult and the manner in which the staff help just makes the stay all the more enjoyable. The highest accolades must go to the staff of the Horizon Club - most notably Wenya, Dear, and George. Nothing is too much for them and they really do go out of their way to make sure you are both comfortable and happy ! When you couple this with the space and great location of the hotel I think it is the ideal location to stay in Chang mai ! There is something mystical and magical about Chang mai that makes it different to many other Thai cities and the Shangri - la helps to complement this perfectly. Thanks again to all staff and the wonderfully efficient and professional GM - Gabriele.
"One of the best hotel in downtiwn Chiangmai"
Very conveniece location on Chang klan rd near night bazzar. Huge conference room holdind more than 600- 800 people according to my estimation when I attended the opening ceremony if an international meeting there. Good taste catering and atmosphere.
"A great stay"
Shangri la Chiang Mai was a very nice experience. What made it special was the staff attitude. From check-in to check-out every staff member we came across, from Horizon club reception to housekeeping to restaurants every one was extremely helpful & polite. Even the chef whom we met in the Club lounge was very helpful in meeting our specific requirements. Property is also quite good and well located. Rooms are elegantly furnished and well maintained. Breakfast spread is quite elaborate. All in all very good value for money and a very relaxing stay. Naresh K Sethi India
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM