"Beautiful but lacking"
Grounds were beautiful and the staff were nice and helpful. Seeing the manta rays at night is truly exceptional. However, we had a toilet that didn’t work (which took a few hours to fix), house keeping forgot to give us towels for our room—which was an unpleasant surprise when I got out of the shower—it took them around 30 minutes to get to my room after calling, parking is expensive, and food and drinks at the restaurant (Rays on the Bay) were the worst we had our entire trip.
"Third time here, not a charm"
Increasingly dated property. Furniture in room well past its prime. We had a lot of gnats in our room which was very annoying. Spa woefully inadequate by any spa measure. Spa service was good for my massage and wife's facial. Food and service were good. Needs a major face lift and renovation to come up to current standards
We stayed at this hotel for a few nights while staying on The Big Island as part of our 10year anniversary trip. This hotel looks nice from the outside but needs major updating on the inside. We had requested an ocean view and we were excited when we checked in and were on the 7th (top floor). The view had an ocean view but we had to look overtop of the parking lot and the other side of the hotel to see it. We paid a lot for this hotel and it is not worth the price :( The hotel staff were very friendly and answered any questions we had. They really know the area. Food was very expensive. The breakfast buffet was $30 a person and not worth it at all :( We were very disappointed. We ate at the little coffee shop every morning after that and purchased food when out from the hotel. The restaurant by the pool was okay, we ate there once when we decided to stay by the pool for the day. Rays on the Bay are very cool. I would recommend going there to see the mantas. There is a large viewing deck and you can see them every night after sunset. The hotel shines lights into the water so you can see them clearly. This is the number 1 attraction for this hotel This hotel is not close to anything else in the Kona area so you do need a car to get around. There is a trolley which guests can use that goes every 2 hours from the hotel into Kona. The biggest issue that we had are that the walls are paper thin. The people in the room next to us were up all night arguing with each other and we could hear every word, when they did fall asleep at 4:30am we could hear them snoring! It sounded as if they were in the room with us!! Not sure I would stay here again just because of the few issues we had. If you dont stay here do go see the mantas though. Its free for the public to go to viewing area to watch them :)
Check in staff was very friendly also the manager Sally was great. Everything else is not worth the price. Bathroom is so outdated toilet seat has cracks, for the price guests pay...you need to at least spend 20 dollar to get new none cracking seats. Carpet is so dirty, night stand had insects which I was told it's normal on the Island. It isn't at my other hotel on the island. House keeping forgot to clean our room so we came back from beach had nothing to use ...called 3 times they still can give us the tissue paper they forgot to refill after we asked them for house keeping. Manager Sally was very nice apologized. Cleaning crew was talking loudly outside my room in regards to which room guest has money and where they might be from ( very unprofessional). I can take this if this was a 2.5 or 3 stars but for the price we paid, this is definitely not a Sheraton standard. When we called to ask about our missed house keeping, no tissue papers and insects issues there was no apologies until I got to speak with the manager. Maanger handled very well buy your staffs definitely need training. Room 100% need to be updated to at least clean standard...
"Eating by the pool for a late lunch."
the food was OK and the setting around the pool was nice. We were very hungry and needed a late lunch without a long drive so we ate here. Loko-Moko was OK, fish and chips was great, local fresh swordfish with local potato chips, and the hamburger was a hamburger.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM