Lovely hotel with a great location, very clean and nice pool, restaurant was good with attentive service and room was superb, right on the waterfront so we could watch the rays at play. Would definitely come back and much nicer location than Honolulu
"Subpar place to stay for 2 weeks "
This really is less than a 3 star hotel with a four star price. The workers have no care for guest comfort and the focus is on getting more money from you - free breakfast but once you touch anything hot from the breakfast buffet it's a $10 charge, $30 a day resort free when nothing the resort provides is free, except of course the trolley, which is painfully slow and crowded, like the swimming pool. The bathroom facility has not been upgraded in a while. There is mildew all over the tiles and the bathroom has a funny smell. I was excited about the yoga class added to the hotel schedule, but no that also is a $10 fee per class. Everything in this hotel is ~ 2.5 stars - the food, customer service, amenities; except of course the price per night, which is ~ 4 star hotel price.
we stayed here for 6 days all together there was 38 of us. chris and anu where amazing! all of the staff where vary nice also. we where upset to find that rays on the bay was closed for reno but we could view the manta rays from my mother in laws room. we went on an all day tour of the island ending up at the volcano such a beautiful tour. zane smith was our tour guide. i am not sure who he was through but i am sure if u ask for gary he can tell you! we stayed from june 18th-june 23rd
We stayed at this hotel in May it was every thing we wanted the pool & staff were out standing so helpful & friendly the food was very expensive so we went onto town every night then got the free Trolley back everything closed down at 11 0'clock so early to bed to be up nice & early for the wonderful days
"Nice customer service, rooms could be updated"
The hotel has spacious rooms, but they are a little old - specially the bathrooms. The pools are nice and not very crowded. There are good restaurant options, but it is a little expensive. Sunset is a must see!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM