"Really nice place but far and expensive"
The hotel was very nice. Everything you would expect. The room was the right size (two double beds) When you check in before 3 they try to upgrade you to an ocean view room. “You room is not ready, but we do have ocean views for $50 more a night right now...” We had a great view of the mountain.... but partial view of the ocean. Very nice gardens Our balcony was right over the luau. So we got a free show (room 4536) The other guests said it was over priced. We thought it was ok but not as good as the show we saw on Maui the other night. Large waterfalls and slide for kids! There is no beach and the sun starts coming out on the pool around 9:30-10am Game room for kids and looked like they had some activities This rating was short of a 5 star, I gave it a 4. Restaurants prices are expensive as well as the gift shop. Parking is $15 or $22 for valet a night. Plus there was a resort charge. I don’t like places that get you once you are there. There are not many other places to eat since the resort is far away from the action. Give yourself 1hr to get to the airport. Always had traffic. If there is an accident or breakdown you are done.
"A bit disappointing "
We booked two queen beds and were put into a single king and it took over half an hour to get moved to another room. We had booked a club room but because of this delay were unable to take advantage of this as the club was already closed for the evening by the time we moved rooms. The front desk was not very helpful. However some of the cleaning staff went out of their way to help show us around. For the price of the room the value is not the same. I would likely not return or recommend this hotel to someone else.
"Awesome place to stay"
This hotel is about 30-45 min drive from airport, but it is situated at a great spot. It has a beautiful view to the ocean. Without spending you get to see the manta rays, that's awesome. Our costco travel package included breakfast buffet and we really enjoyed the breakfast on all the days of our stay (custom omelette, yummy!). Otherwise also hotel had three restaurants in house which serves decent food (Didn't like fish and chips though). Hotel is also close to the pier area (10 min drive) and multiple tourist spots like snorkelling, national parks, coffee tours, etc., Hotel had a great kid friendly pool and there were some water slides and so on. Don't book any activities through their concierge desk as they are easily 30%-40% more expensive, go to the pier and there are a lot of vendors who provides the tickets for the activities at a discount price. Overall it was an absolute relaxing experience for us.
"Kick your feet up and relax"
The wife and I came to Kona from NYC to relax and that’s what we certainly did. The resort is vast with a ton of features, such as 2 pools, various bars and eateries, daily activities that will keep you occupied and a games room for those who love a nostalgic trip down memory lane like I do. You’re able to organise majority of your tours to pick you up from the resort and it goes without saying that staff were extremely friendly. Would highly recommend staying here to unwind and it’s decent on price.
"This can't be a Sheraton, surely"
We arrived after spending 3 nights at the Sheraton Waikiki. All looked good on arrival and were greeted warmly. Jo-Jo at reception was very helpful and suggested we upgrade to a suite as there were 4 of us, so we did at $200US extra pn. This would give us an extra room with a fold out bed! The rooms were very average, don't think they'd been updated in a looooong time. The whole place looks as if its in a time warp from the 80's. Doors to the balcony couldn't be opened by my 13yo son and were difficult for me. We decided on lunch by the pool. Kids ordered burgers, which the meat was so hard it was almost impossible to cut in to. Ordered fish sandwich, fish was black at one end!! and couldn't eat it. Also order a fish taco and had to send back as it was raw in the middle. Second time it came back it was the same, RAW in the middle. the waiter was fine and removed the burgers and tacos from the bill but this from a Sheraton!! And no offer of a replacement meal. The resort was really old and needs a lot of maintenance. The air conditioner sounded like a jet engine every time it turned on. Also charged $15pn for self car park, this is a joke. Beds made all of us itch. The only good thing was the pool slide. Sheraton, you need to either review this place and revamp it or remove your name from it. I would never come back and that's after spending many nights at different Sheratons.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM