"Great location, needs some updating"
Coming from Ontario Canada, When we go to Hawaii for 1 or 2 weeks we usually leave a day earlier prior to check into our resort. We find a reasonable priced hotel, we check in around midnight and we check out the next morning, well rested and we are on our way to the resort. This is the first time that we visited the Big Island of Hawaii so we selected a Sheraton located an half hour south of the airport. The price was quite reasonable. Location is fantastic, the service great, however the rooms and in particular the bathrooms are due for renovation...... At check out I discussed this with the manager Renee Beach and she said that it is the intend to renovate the hotel units in one to two years. I also explained that I was not happy with the resort fee of $30.00 because we checked in around midnight and we checked out 9 hours later. We never nickel and dime however in our situation we used the hotel only to crash out. Renee Beach understood and reversed the charge. Two thumbs up for this service.
"Could be wonderful."
We were given a room that had not been cleaned. My husband called the front desk and housekeeping three times (the last time someone hung up on him) before finally the supervisor came and moved us. She was helpful. Room was ok but housekeeping kept forgetting to replace glasses and amenities each day. There were small cockroaches in the bathroom at night (yes, I know it's the tropics). Food is expensive and two of the restaurants had been closed/moved for renovation when we were there.
"Resort hotel built on lava rocks next to the ocean"
I've stayed at this hotel back in the mid 1990's and it was a new experience revisiting this hotel that has been renovated under a different brand. I enjoyed the complimentary POG juice with pineapple juice in the lobby. Of course, I didn't enjoy having to pay the $30 daily resort fee...but there was no way to get around it....and made use of the wifi that comes with it. There's a list of things that comes with the fee. There's a beautiful large pool that stretches into a large area. At night, you can see the manta rays swimming in the ocean when lights are shined in the area. I ate at the poolside bar two nights....paying the rather expensive $18 for the cheeseburger with fries....but I have to admit, the hamburger was good. My room was mountain view and had a flush valve toilets...which was rather noisy when flushed and needed to be checked for a better flush. But, it did do its job. I did enjoy my stay, as it brought back memories of when I used to bring my kids when they were toddlers.
"Not a good value at all!"
This hotel is subpar to say the least! Cockroaches in the rooms, shower temperature goes from 70 degrees to 110 degrees constantly without moving the dial at all. We told them it was our 25th anniversary months in advance to they made sure to give us their most romantic room with two double beds for just the two of us. How nice of them! Plus they charge $45 a day in additional fees. Do not waste your money on this place. Go somewhere else!
"LOOKS CAN BE DECEIVING !!!"
First impressions of this hotel are quite good, but after digging a little deeper and we changed our mind pretty quickly. We stayed here for four nights and we felt a little bit let down to say the least. The room was quite big but the hotel cleaning staff only set foot in our room once during our entire stay. The balcony was huge, but the rain formed a huge puddle which covered half of the balcony floor area and meant that we really couldn't use it at all during our four day stay. The hotel has a great swimming pool, which is really good because you can't get anywhere near the beach, because of the huge rugged lava rocks that are located between the hotel and the ocean. The other main problem is that the hotel is located about a 30 minute drive from the town of Kona, which means that there is not much of anything to see or do nearby.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM