"Ho'Ola Spa @ Sheraton Keauhou"
Went for a Deep Lomi Lomi Massage (Hawaiian Massage). It was amazing. They have a friendly and helpful staff. Helen, my massage Therapist was excellent. I believe she has healing hands because I came out relaxed and refreshed. The Spa amenities are amazing. They have a salt room and it has great health benefits especially for people that have respiratory ailments. I also went for the steam room. It was a great ME time day. As a local resident,I definitely highly recommend these Spa.
"3 day stay"
We stayed at the resort, with another couple, during September 2017. This was our first time on the Big Island. The resort is an older style resort and would benefit from a refurbishment. However, being a Sheraton resort, it is of a very good standard and the staff very helpful and knowledgeable. The restaurant has great views of the ocean and a spotlight is directed onto the water near the restaurant at night to attract plankton. This, in turn attracts Manta Rays which feed on the plankton. It is a free spectacle for restaurant guests. We went one step further and joined a group to go out on a double hulled canoe and snorkel with the Manta Rays. It was an unforgettable experience. The restaurant food was delicious and reasonably priced. Peggy looked after us in the restaurant and we looked forward to her company each evening. The swimming pool was good for both kids and adults. Our room was of a good standard but it seemed a bit tired and in need of freshening up.
"I'm a gold member and this is the worst Sheraton ever!"
First things first. As a gold member I am offered upgrades when possible and that is exactly what I was told when I arrived. We are going to give you an upgrade with a seafront view. The room I was given was the very last in the back wing of the hotel. So I was actually so far from the seafront that I needed binoculars to be able to see it. Don't say you are giving someone an upgrade and give them that room. Best to say it is not available. The room was old. The toilet had scratches (like the toilet in a cheap bar), the bathroom walls were old and dirty, the carpet stank, the curtains looked old and worn. The room was dirty! I spend an average of 120 nights a year in hotels and sometimes stay in cheap motels. This room was just as bad as some cheap places I've been to. Starwood/Marriott should be embarrassed to have the Sheraton name on this property. So down I go to the pool to forget about my room and enjoy my stay. I get terrible service for the server who walks by and says "not going to serve you at the pool" it is 10 to six and I quit at six, go to the bar"... the wow factor! I order two different options at the bar a wedge salad with fish and a burger with potato chips! The wedge salad arrives with no fish and the chips are a bag of industrialized chips! Definitely not what one would expect at this kind of hotel. It should say on the menu that these are a bag of lays... (or whatever the brand is)! When the fish finally arrived the salad was finished. This was a major disappointment!
"We love this hotel"
This was our third visit. We keep coming back for the view, the pool and the convenient location. We love the area, and asked to stay in a room with a view of the manta ray dives. So awesome! I wish I could go there every weekend. It's about a 7-10 minute drive to Magic Sands Beach which we love, and it's in a harbor (A 3 minute walk from the hotel) where a lot of boat tours go out and we found an amazing one--Kona Adventures, a small tour in a great boat which ended up being just us, the captain and the dive instructor. Loved this company and ended up booking with them for 3 dives , one for a dolphin dive, one for a manta ray dive and one for Captain Cook's and we were the only people for 2 of the 3 tours--just my husband, 16 year old and I. For the manta tour it was another family of 3 with a 5 year old boy. He was adorable! It was amazing, they gave us great snacks. We also like that the hotel is right near Subway and the supermarket. You can also rent a kayak or paddleboard right there next to the hotel! It's just an incredible location with beautiful grounds and great service.
"Manta Rays on the Bay!"
Since this trip was a "real" vacation (long much needed one), we decided to go with SPG hotels and stay at Keauhou Bay's Sheraton, famed for the manta rays viewed from the aptly named "Rays on the Bay" restaurant, as well as hosting the iconic Haleo Luau. Giving it 5/5 on TripAdvisor but honestly would've given it a 9 on a 10-point rating scale --- because of minor "maintenance" issues like datedness (lights flickering in bathroom, cleaning staff not fully replenishing toiletries, old carpets, visible dusty remnants of recent construction/renovation) --- otherwise, it's basically paradise on the bay. PROS: - The pool. OH MY GOD the pool! Best feature, and perfect redeeming point. Huge pool with two sections, connected by a mini slide. The giant slide on the exterior pool was awesome. The two hot tubs. The sunset view on the Pacific. If you're not into volcanoes or dolphin spotting, you could just stay at this hotel the whole time. In the pool. - Big rooms. Ocean view rooms are amazing. A bit dated but still very luxurious. - Didn't get time to visit the Ho'ola Spa but they have a wonderful Himalayan salt room and great deals on couples packages. - Hotel grounds cover a large area: gardens, Hawaii Lawn (Haleo Luau venue), fitness centre, business centres, conference/banquet halls, 4 restaurants (+1 Club Lounge), location right next to the Kaleiopapa Convention Center; making it not just an ideal vacation hotel but also a business hotel as well. - Very convenient tourism counter, reasonably priced tours too (not much difference when booked externally), very informative and helpful agents. - Superb staff. Makes you feel so welcome and right at home. - Auntie Tutu!! <3 Lovingly nicknamed "Moana's grandma" by the kids. She makes this place so much better, being the true star of the Haleo Luau. CONS: - Nothing much, as I mentioned before it was a little dated. There were signs of dust on our room doors and furniture --- definitely not sand. I know construction material. Plus there isn't much sand in this part of Kona, just volcanic rocks. - Housekeeping staff replenished everything else but body soap/wash. But that's OK, not that big a deal, we could always call for some.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM