of TripAdvisor Travelers recommend this hotel
We extended our stay in Nashville and moved to this hotel for the last 3 days. Service was impeccable especially Rocky on front desk and Nolan the concierge They both went out of their way to ensure that our time at this hotel was pleasurable and gave us tips on places to visit. Whilst it's not in downtown there is a shuttle which is 10.00 dollars round trip and it was nice to sleep away from the hustle and bustle Rooms quiet and comfortable the hotel has an outside pool which is great in the heat. Easily accessible to other areas of Nashville with the use of uber. Will definitely stay again
"Wonderful four-night stay"
My spouse and I and another couple stayed four nights on the Club Floor. We all were very pleased with the hotel and its staff. The room was spacious, the lighting was good, and the bed was very comfortable. Melvin was always helpful and pleasant in the Club Lounge, and Kelcie was equally helpful and pleasant with concierge services. All hotel staff members were friendly and polite and ever ready to assist. The Club Lounge provided good breakfast offerings daily and a nice happy hour. Only one criticism: Cold air blowing in the bathroom could not be temporarily shut off, which would have been desirable when showing. All in all, not an inexpensive experience, but certainly one that we all enjoyed.
Had a great stay here! Club Lounge was nice and our room was clean. We had great views of Nissan stadium and were centrally located in Nashville. Staff was friendly, but understand that it's busy here, so please be patient. Kudos to the valet team; Richard, Jansen, etc who are hard working folks and spot on as they always seem to work with a sense of urgency. Will definitely stay here again.
After a terrible night in a different hotel the Sheraton saved the rest of our girls trip! Never have we been treated so kindly! The hotel is gorgeous and very welcoming! We have enjoyed the staff and facilities!
"Not 5 stars "
I spent few nights at this hotel in June. I travel a lot and for sure that hotel is not 5 stars. Why' 1. There is no water bottle provided (even on arrival night) 2. Starbucks in the hotel is closed early so if you arrive late you need to sit at the bar or go for tap water 3. There are 6 reception desk but over the span of few days I saw only one being always occupied. Obviously that leads to waiting... 4. There is no mini bar in the room and you have to pay extra to have it plugged in!' 5. They don't have electric plug adapters so if you travel from oversees go and buy it yourself 6. And the last thing - elevators! If you are not lucky you might be standing in the crowd for more than 10 minutes to catch a lift. On positive note the rooms are quite big and quite clean. Still, for the price of 5 stars you get 3 stars experience
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:30 AM