SOFITEL MONTREAL Luxe

Positives first - nice clean spacious modern room. Staff were very friendly and helpful - especially Olivier in the bar who was very welcoming. Also it is a nice location to dine outside on a warm balmy night. Great location to walk up to Mont Royal, near Peel Metro station and easy walking to shopping in Rue Ste Catherine. However, the check-in was very disappointing - we arrived at the hotel around 3:15pm and left our luggage there as we had to drop off a hire car. When we returned and attempted to check in just after 4pm. I have Accor Gold membership and was told that we had a upgrade but the room was not ready and I would be called when the room was ready. And I was advised that the system was also down!! So we went to the bar for the free drink that is offered as part of this Membership. Just after 5pm, there was no call and I went back to reception and was advised that the room was still not ready!! Eventually after 10 minutes we were checked into another room. My partner was extremely annoyed with this as we had driven down from Quebec City and we left late to arrive around check in time and we wasted over a hour to check in. Also, housekeeping was very erratic, especially with replacement of the Nespresso pods. I've stayed here twice previously and will probably stay here again. But if this was my first stay and I had the same check-in experience, I would be unlikely to stay here again - first impressions are so important.

Stayed over the weekend at this hotel for its location and was very happy. The decor is minimal/ modern with beautiful flower arrangements in the lobby. Service was great, rooms were clean. I had reserved the cheapest room and it was relatively small. I recommend getting the bigger room. That said, it still had all the amenities including slippers and the Nespresso machine. Definitely will stay here again.

I am a regular visitor to the hotel and this venue rarely disappoints. The service is excellent, managing expectations very well. For example, room service will almost always arrive before the target time given. The concierge also managed a personal request for a delivery very thoroughly and professionally. The hotel is well kept and the club rooms are worth the additional investment if you can. I will be back!

Stayed here during our daughter's McGill graduation week. The University is only two short blocks away so the location is great. The hotel is a converted office building which was retrofitted to become a hotel. Rooms are smallish but I've dealt with worse. Bathroom clean, functional and unexciting. Bed was comfortable. We were there during the Grand Prix so of course the city was busy until late .... I can vouch that the sound proofing even from the fourteenth floor was NOT adequate. Desk Staff were very professional and competent. Door staff were great - friendly and very helpful. Had breakfast a couple of times. Ok I suppose (omelette dull and overlooked) but price a bit stiff for what you get. Gym facility rudimentary but what is there in good functioning order. I wouldn't seriously object to staying here again but I wouldn't especially seek it out either

My husband and I stayed here in late June to celebrate our 15th wedding anniversary. We had a wonderful room on the 16th floor with great views as I had requested and they accommodated. The location was excellent. We walked everywhere and hiked up Mount Royal from the hotel. For anywhere further away, you can just Uber. The service was wonderful, including offering us bottled water for our road trip home back to Virginia. The room itself had everything that we needed. There was a Nespresso machine in the room, the bed was very comfortable and the bathroom was very nice. Try to get a corner King if you can. We had views on 2 sides of the hotel. Thoroughly enjoyed our visit!