of TripAdvisor Travelers recommend this hotel
"Take your money!"
The reason I chose this title is that the Address Downtown never returned my 600 Deram/ $160 deposit! Also, I forgot on my last day two very expensive perfumes worth $300 each which the Address confirmed they have it stored for me, and when a friend came back to pick up for me they told him they do not have it! I went again on a business meeting and stayed at this hotel and requested from management to return my money, but they denied me any dollar! So a sum of almost $800 was taken by the Address from me, a customer, for no reason! I am sure I am not the only customer who was subject of being taken advantage of! I warn all travelers to Dubai hotels, never to leave deposits at the hotels! USE YOUR CREDIT CARDS around the hotel!
"LOVED THIS HOTEL, CANNOT WAIT FOR IT TO REOPEN!"
We were staying at this beautiful hotel for the 4th time in December 2015. There is simply no hotel in Dubai that comes close to it for delivering 5* luxury glitz. I won’t repeat what I’ve already said in previous reviews (please read them) but this hotel has it all and having just returned from Dubai (2016) staying at another 5* hotel for New Year’s Eve nothing compares to The Address Downtown. The large Club lounge and vast terrace with spectacular views of the amazing Burj Khalifa and fountains really is the only place to be to celebrate seeing in the New Year! All of the hotel staff go out of their way to make you feel special, from the pool attendants to the Manager Caroline Jane. The Club lounge staff led by the wonderful Savitri and Godwin are a credit to the hotel. Sadly on New Year’s Eve 2015 there was a fire. It started at 9.30pm whilst we were eating in CUT having a fantastic evening. Unfortunately our room 728 was completely gutted by the fire, we lost absolutely everything apart from the clothes we had on a 2 sets of house keys. How disappointed we are to be 1 year on and still no compensation whatsoever….we hope this is resolved before the grand re-opening in July. We would love to have our faith restored by Emaar and return once again to stay here. To be able to make new memories for New Year’s Eve at simply the best hotel in Dubai.
"Best hotel in town"
I went there with family And our stay was amazing. Location top, next t everything Swimming pool is wow and With a An amazing view. Breakfast is more than Amazing!! But above all, amazing employees! :)
"One of the ever hotel in Dubai!! I love it."
One of the best ever hotel I have stayed ever! So sad it was on fire, cause I really love it. The idea with jacuzzi in huge balcony with fantastic veiw to the fountains and u have a dining table over there and etc. Room is very moder and huge, we have booked Spa Diplomatic suite. Location is perfect. Hotel has a bridge attached to the Dubai mall! Plus many restaurants were u can have drinks and nice dinner. Hope it will be open soon.
"Excellent place, location and staff"
An excellent place to stay. The location is very good. The rooms are spacious and well appointed. The staff is friendly and helpful. It's attached to the mall. have stayed there a number of times and it's consistently good.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM